Derry Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 4 reviews
10/10
No Skytrax Rating
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10/10

"customer service is second to none"

(United Kingdom)

Not Verified | I have travelled through Derry airport numerous times in the last two years with a young child and usually on my own. I cannot express enough how helpful staff have been on every single occasion. They always offer to help me with bags, usually fast track me through security, scan my boarding card and passport so that I don’t have to stand in long queues (especially if my child is sleeping) and have even bumped me up to priority boarding, again ensuring I am not standing in queues struggling with bags or a toddler. Their customer service is second to none and they always make the journey pleasurable.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Derry Airport customer review

(United Kingdom)

Great Airport - used it for a Ryanair flight to Stansted. Small highly efficient - great bar restaurant and shops. A breeze to get through - am going to use again. Wish they were all like this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Derry Airport customer review

(United Kingdom)

Fantastic airport brilliant staff took great care of my family when they were returning home and the baby travelling with them took ill. They couldn't of done enough getting medical help ringing emergency services getting flights rearranged with Ryanair free if charge. They also rang to see how the baby was on several occasions and when they were finally travelling home again the staff were yet again brilliant. You wouldn't get it in other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Derry Airport customer review

(United Kingdom)

Small airport which has about 3 flights a day in and out. But it has everything you need bar coffee/snacks bar and 2 small shops selling snacks and another selling perfumes tourist items. Given the only flights are Ryanair the staff are lovely trying to help passengers on their journey. Check in was painless and quick. Security checks again quick but thorough. So if travelling to Londonderry/Derry I would recommend.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes