Denver Airport

Not Verified | I’m a long-time traveler, having been to all 50 states, elite status on most airlines, and traveled to or through a lot of US airports. DIA is a monstrosity. Arriving, it took forever to find a way to get to baggage claim - I walked the terminal over taking the train as suggested to avoid crowds but there were no easy ways to get back down to baggage claim, eventually took an elevator. The RDA train to the city is super convenient, but the escalator to get down to it had a closed sign blocking it with no alt offered - eventually found an elevator to take me down. Departing was a nightmare. Getting off train, no easy signs for where check in is, but it dumps you at United, which had lines out the wazoo for everything. Security was snaked for miles and miles. I would hate this airport in particular if I was flying United - on what should be a light day of travel, long lines for everything, most not distanced. I actually had to stop and look up where Southwest check in was on my phone - never have I been unable to navigate an airport based on signage alone. TSA was a nightmare. The north security has shorter lines but I, like many others in front of me, had bags pulled for extra screening. I waited an additional 20 minutes for this check, bunched together with others. They had to check the pockets of my backpack, which were filled with coins and other random junk and has passed through TSA screening at least 10 times with everything in it with no extra search needed. I then darted off to the train to get to the gate and, not being familiar and with no signing, I accidentally got off at the A gates because A51 was prominently called out on my boarding pass - but actually gate was C42, that was just my boarding position. Absolutely no signage or announcement about airlines are at what terminals and every terminal looks exactly the same. I barely made the flight - I was the last passenger on. I hate this airport - it’s massive, confusing, and crowded.

Not Verified | Dirty and disgusting, people not wearing masks. No airport staff or security in the four hours we have been here. Chairs ripped up, no toilet paper in restrooms. Do not feel safe. *There are a lot worse seats and dirty spots than these pictures.

✅ Trip Verified | In the season that we are in (COVID-19 Pandemic) I am very pleased to see how airlines and airports are keeping travelers safe and enforcing safety measures. On November 19, 2020 my nephew and I flew from BWI-DEN to connect to DEN-EUG to visit my son on United Airlines. Upon arrival at Denver International Airport, I was shocked to see so many travelers not practicing social distancing. It looked like a regular day at the airport pre-COVID where no one was practicing social distancing. There were lines at the eatery, Smash Burger in particular, where there were no social distancing guidelines and the patrons did not take it upon themselves to do such. What was more distressing was that at the sitting area at the gates there was no signage as to be 6ft apart or the seats with the signage to be 6ft apart. Some travelers did not have their mask on or did not have their mask on properly - meaning over mouth and nose. It did not look like security was reminding people to social distance. There was even one man strolling through the airport with the mask in his hand swinging it back and forth. CDC and other health officials have warned about traveling safely during the holidays. I did not feel safe at Denver International Airport! While at this point I do not know if Colorado has mandated strong COVID prevention practices, I will say I was surprised that travelers were not taking precautions. Please note that until there is a way to slow down the infection rate of COVID-19, I will not be going to or transferring planes in Denver, CO. Stay informed. Wear a mask. Be safe.

✅ Trip Verified | Someone needs to replace the charging ports near the gates. I plugged my cube in and it keeps falling out. The USB ports are all destroyed. Just came from Tampa and had no such issues there.

Not Verified | Poor signage. Everyone shows up to south security. The other two security check points almost empty. Bathrooms look worse than a truck stop. Cleaning staff, used towel to clean toilet no sanitizer, used same towel to clean sink, mirror, shelf, towel dispenser! No training on how to clean! Most people leaving bathroom with out washing hands! No wonder why everyone getting sick!

Not Verified | Arrived 5 min early. Went thru security in 3 min with global entry then waited over 1 hr for bag. I had priority service as a close connection. United 3 staff at 11.30 am were lazy, terrible, and not assisting at the baggage carousel. The one agent ripped my tag off my bag, said run to your gate and from there on a nightmare. No assistance. The bags were to be on carousel 3 from Costa Rica then 2. Japan Airlines arrived 15 min after us and bags were off loaded. Shame on United Airlines. Went thru tsa again as international security and tsa not the same in Denver. No direct connections for international passengers transiting thru. Waste of money and intelligence really. Tsa agent took my 100 ml Jam as they don’t understand its less than 3 ounces. World uses metric, come on Denver, get educated. I gave it up. Tsa agent dished me from the tsa line as one of my boarding passes said tsa approved and the other didn’t have the stamp. So, sent me to the end of the other line. She knew I had 15 min. Another volunteer staff, assisted me and brought me thru to the front of the line. Those who have nexus, global entry should already be pre tsa approved. This is an airport I will purposely avoid. I ran past 50 gates, no assistance from tsa or United and missed the flight by 5 min. Went to the United assistance and explained what happened. The very seasoned agent, said, she knows the system here is awful and gave me a ticket on the next flight. Rating 1/10. Very poor.

✅ Trip Verified | Terrible customer service: I was ahead of almost 2 hours and tried to print the boarding pass. But the system was down, and I asked some customer service help, but their response was too rude to hear. I was in line for more than one and a half hours that made me late. So, I bought another new ticket (United Airline). I want to recommend all employees should be trained well, especially their mouth and eye, as well as they should know what their job is. They should not look down the customer/guest as a terrible enemy and a valueless animal. If possible, that airport should be avoided.

Not Verified | Denver airport is one of the worst airports in the country. It takes forever to get from the rental car agency to your departure gate. Security lines and wait is terrible. I will avoid this airport as much as possible in the future.

Not Verified | On a recent flight, leaving from the regional airline area in terminal A, there is no walkway or any service for the ones of us that have a hard time walking. Wheel chairs were available, but no directions on how to acquire one, and no visible interest in assisting older or infirm people. Denver friendliness is a real issue. I have been through the airport several time times this past year, 2019, and have found many of the service employees are never available. I strongly recommend that if you can change planes somewhere else, try to do that.

✅ Trip Verified | Dirty and dingy feeling. Nasty smelling. Signage horribly placed and sometimes misleading - worst I've ever seen in an airport, I think. The wonderful light rail station shouldn't be hard to find, but this airport makes it hard to find. The baggage carousels take inordinately long to deliver the luggage. Unclean restrooms. Disgusting seats from the moment you check in with your airline to the moment you leave your gate. Gruff and mannerless TSA agents, even by TSA standards (then again, it is Colorado, which is arguably one of the U.S.' least friendly states). Even TSA Pre-Check passengers wait longer than in Pre-Check lines in other airports, I can also attest to how terrible the lines at DIA are for non-Pre-Check holders. Boring and unoriginal options for snacks, dining and drinks for such a large airport. At least the inter-terminal tram is clean, efficient and dependable, and, as I said, that light rail station is such a nice asset. Friends don't let friends fly in and out of Denver, y'all. I've never liked this airport, but my most recent experience really did me in with it.