Denver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"have never seen such rude behavior out of law enforcement"

(United States)

Trip Verified | Police officers outside extremely rude. Several people in line outside waiting on family to get to vehicle and told to leave. The police were having lots of fights with people in Arrivals line telling them to move and shining their flash light in their faces or into the windshield of cars making it hard to see to drive off. My children were literally walking out the door and the police officer told me to move now, I told him my kids are right there, he said no move now, go back around. I had to circle around 4 times to get my kids because they wouldn't allow you to stop more than 2 minutes. I was stopped a total of 8 minutes and told move now and was yelled at. Several people treated the same way. I use the airport 15 times a year every year and have never seen such rude behavior out of law enforcement. Worst experience ever would not recommend using again to anyone. Searching for a new airport to fly out of all year.
Experience At AirportArrival Only
Date VisitNovember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"What a complete disappointment"

(United States)

Not Verified | They manage to mess up TSA preapproval. Previously had two locations so that it was convenient based on which airline you used. Now they have, and they use the word consolidated, so there is only one TSA location so instead of having 50% roughly of the customers who are TSA pre approved going to each location you are forced to go to one location therefore there is literally no time advantage. Took about 30 minutes, so absurd. The only remaining advantage of course is you don't have to take your shoes off. What a complete disappointment, big government gone wrong. I don't care what the rationale is, fix it.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"It is 11pm and there is no place to buy water"

(United States)

Not Verified | It is 11pm and there is no place to buy water. McDonald's is the only place open and the line is endless. No vending machines around! Only water fountains. Not useful under covid or without a container. It is a shame.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"TSA lines are awful"

(United States)

Not Verified | The TSA lines are awful! DIA is an airport you cannot count on because of all the inconsistency through security. This problem needs to be fixed. Why do they have everyone go through the same TSA lines? Unlike other airports that have their own TSA for a specific terminal or even airlines! Awful experience
Experience At AirportArrival and Departure
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport I have ever used"

(United States)

Not Verified | Absolutely the worst airport I have ever used. It's not just this flight it's my last 3 flights out of Denver. TSA is incompetent. I stood in line for 20 mins at that and was told to walk to the south check point, walked down stood there for 10 mins and was told to go to another check point. 1 hr 30 mins total to get through just TSA. Missed my flight by 10 min, I will never use this airport again.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very poor and confusing signage"

(United States)

Not Verified | I have been to many large and small airports across the US and international airports. Denver airport joins Paris Airport as one of the worst. Very poor and confusing signage. Long long hikes especially to retrieve luggage and no options for assistance for those with walking difficulty. (I have MS making long walks difficult). Many of the escalators and walking sidewalks were closed. Inadequate seating at gates. No tables and limited seating after security to gather items, put on belts etc. I would say the single worst point about Denver airport is the confusing or lack of adequate signage.
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Overpriced parking"

(United States)

Not Verified | Overpriced parking, $145 for 24 hour garage. Construction for over a year, a mess as you can not walk through to even get to the restrooms. The absolute rudest people are at this airport. I am not sure what it is, as I travel a lot. From the ticket agents that are either screaming about electronic check in, or at the check in desk. The American Airlines agents are the worst! To the screaming TSA agents, who are always yelling something, shoes on, shoes off, in the bin, out of the bin. The only thing good I can say is that the airport is clean.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"ongoing construction project that never ends"

(United States)

Trip Verified | I have always enjoyed Denver International Airport. Perhaps not the fanciest, but reasonable, navigable, and manageable. The last two+ years however have been pure travel hell. This ongoing construction project that never ends is a nightmare. Still no food in the main concourse. Still a disaster area ever where you turn. This place should qualify as a blight and get disaster funding. When does this nightmare end Denver? Outlying parking lots are still closed because they have no drivers. The crowded trains that run on the strangest schedules. Never enough, always loaded to over-capacity. The ridiculous security lines. Enough said. Ridiculous and unacceptable. Just ridiculous. Closed bathrooms. Don't pass one if you see one. All the broken floor tiles around the baggage areas. I am sure the ground moved, but really this is our airport? Every trip through there is another experience in "worst airport ever". So sad.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"an absolute nightmare"

(United States)

Trip Verified | I rarely write a review, and then only if it's positive. Denver International, however, is the exception. Almost everything about this place is bad. TSA check in is an absolute nightmare. TSA precheck line had maybe 500 people. Non-precheck had 2 lines with maybe 1000 people each. Everything is dirty. Especially the bathrooms. The airport has the feel of a Soviet-era prison without all the glitz. Sure, most airports today aren't fun. Weird TSA security layouts, understaffing, closed facilities. It's just the way things are. Denver takes it to another level. For example, the rental car facilities are dirty and understaffed. I waited almost an hour and a half in a rental car pickup line before I cancelled the car, walked out, and took Uber to Colorado Springs. The on-site gas station was unbelievably filthy with trash spilled all over the ground. If you're arriving on an international flight and have bags, you have to collect the bags and transfer them. This process is standard. At Denver though, you have to collect your bags, take them upstairs and outside to a curbside pickup, then return inside and downstairs to go through security. I might be able to overlook all this if the airport weren't in Colorado and 30 miles from downtown Denver. If you get stuck at DIA, you're spending a lot of time and money finding a hotel or a new wait out of the state. It's just not worth it. Play it safe and use SLC, Vegas, or Phoenix. If you're in Colorado, enjoy the breath of fresh air that is Colorado Springs Airport. You've been warned.
Experience At AirportTransit
Date VisitSeptember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the filthiest airport I have ever seen"

(United States)

Trip Verified | This is the filthiest airport I have ever seen. The bathrooms are atrocious. Several of them hadn't flushed, paper towels all over. The entire airport smells of urine. There is a place for dogs to pee and poop, but no easy access to outside to smoke. The people who work here are rude and not helpful at all. I will never fly from or to Denver ever again.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no