Denver Airport

Not Verified | On the tarmac for over an hour each way, more time on the tarmac than on a flight. Modern air travel is a disaster and I will avoid ever flying again as it is a nightmare and there is zero help or accountability. I hope all these airlines fail they deserve it.

✅ Trip Verified | This airport is absolutely disgusting. The gate where my first flight was dropped off (in the B80s) looked straight out of the 1920s. No monitors to check, musty and smelly, barely any space to move. I had to walk to about B40 to see a monitor to check my connecting flight. Even in the "nicer" parts of the airport, there is absolutely no space. Tiny hallways with excessive crowding. It is near impossible to get through with so many people going in different directions. Good luck finding a table to eat at, or anywhere to sit for that matter. The bathrooms everywhere are absolutely atrocious. Stalls with no locks, doors don't shut, poop and toilet paper everywhere, empty toilet paper rolls and empty paper towel dispensers. Every time I went into a restroom there was someone in there "cleaning" it, but toilet paper and paper towels continued to be empty and I never saw them actually clean or sanitize anything.

Not Verified | Absolutely worst airport for number of eating establishments. I travel through Denver twice a week every week and there are 20-50 people in line at every restaurant. They need to keep up with the growth in passenger volume - add some more restaurants please!

✅ Trip Verified | I hate incompetence, always have. I try not to complain but this experience was too much. I returned from London through Denver International Airport (DIA) - one of the most modern airports in the USA. Total chaos and incompetence. This was my 4th international arrival this year but my very first ever at DIA. I pity passengers having to deal with this mess in the future. It was horrible; a mess of chaos, poor design, and execution. If this is a preview of summer travel, God help the travelers. We landed on a United flight from London Heathrow. United scheduled my connecting flight for about 90 minutes, which should have been enough time to make the connection. We even landed early. The trouble started shortly after leaving the plane. There were two escalators going to the next level. At the top of the escalator everyone was funneled into a small doorway (wide enough for two people) in a very small area leading into a massive corridor. There was a logjam at the top of the escalators; people could not move forward but the escalator kept bringing people up. I had one foot of space between the escalator and the person ahead of me. I was pushed into the back of the person ahead of me, quite forcibly by the guy behind me. Pretty soon more passengers were banging into others, some ladies fell, and other passengers tried to keep new arrivals from falling. Very dangerous, unnecessary safety breach. We made it through the doorway to be in a corridor with probably well over 1,000 people milling about. (I later learned that 12 international flights landed in about a 45 minute period). The line abreast was about 20+ people and 200 yards long ahead of me, pretty much at a standstill. We moved slowly toward some unknown destination. At the end of this mess was one entry point that could handle a few (2-3) people at the same time. Passengers were jostling to get into the entry. We then noticed this entryway was for a serpentine maze of about 30 twists and turns. Looking behind me I saw the crowds getting bigger. After 20 minutes I came to the end of this queue. Get this - it led to one exit staffed by one (1) Custom and Border Protection (CBP) officer. OHer sole function was to look at your passport cover and point you right (US passport) or left (foreign passports). Seriously. How stupid. Despite numerous signs telling passengers to have their passports ready, many passengers didn't. Instead of telling them to step aside, the agent patiently waited for them to go through their luggage to find it. A second agent stopped by for a minute and then left. Why not have signs way, way back in the corridor to avoid this? I took the escalators down to another massive queue. More waiting. Finally interviewed by a CBP officer. This didn't take long. Claimed my bag, rechecked it, and then wondered into another abyss. We had to go through TSA security again. I have PreCheck - I saw signs for it but not for the entrance. People were looking everywhere for the entrance. I ended up having to backtrack 100 feet to find a not so obvious sign. Six people ahead of me. None, again, none of them had PreCheck but were just as lost. The agent was in good humor when I made it to him - his comment was something like "Wow, an actual PreCheck passenger!" I think poor signage had a lot to do with it. I made it to my gate just as the plane was boarding. What a mess!

Not Verified | We arrived at 3:00am for a 5:30am departure. We stood in line for a security check for 4 hours with two of 8 security checks open on a weekday! One lady sent us (and at least 2,000 other customers) to the wrong check line, refused to give us directions to the correct security check. For being an international airport who’s capable of checking thousands of national and international customers a day.

Not Verified | The airport is a mess. Unless you fly weekly, you must plan your arrival and departure well. We departed downtown Denver using the morning RTD train from Union Station. It was fine. Discharged from the RTD train to take a huge steep escalator (if not working use the Westin elevators), to the cold open air Westin plaza and into the main terminal to catch the robo shuttle to terminals A, B or C. You better know which one you want. Got off at terminal B to be greeted by a huge network of TSA security cordons. Where is airline baggage check-in? Asked a TSA Agent nice enough to point us the directions- down the hall, up an elevator to the UAL counters. Checked baggage in, then around the counters, down an escalator, and back to the madness of the security lines. Everyone in a mad rush. Take your time and stay calm. Airport lacking signage. I have been in big domestic and intl. airports without Denver Intl.'s problems. Be prepared.

Not Verified | Absolutely worst airport ever. Rental car returns has a missing sign, you wouldn’t know a turn unless you user iPhone. Then comes the next part. Signage for security check is confusing beyond belief. Who can tell the difference between bridge security vs open security check? There’s an additional line for TSA pre check. Half the moving walkways don’t work, basically have a to walk.

✅ Trip Verified | Where do I start? There were no bins available going through security. Departing Denver at 5:40am -I don't know whether they didn't want to be there, maybe it was to early. She (TSA agent) walked right past us with a pallet full of bins. She wasn't moving because she was talking/laughing and the line in front of me was moving. I told my son to grab a couple bins since we were holding up the lines by not having a bin. Only then did she start moving and wouldn't let him take one. She told him to "Come get it" very nastily after she walked past us. I won't even start on us now having to walk all the way to the other side of the airport. It's confusing. No one was there to make sure we were even going in the right direction. No signs. There's no way this is a "requirement by the FAA" to have the most confusing layout I've ever seen. I've lived in 2 countries and traveled to most US states. I don't leave reviews on airports normally, but I live in Denver and I'm sad that I do. I've never had these experiences anywhere but here. I would leave 0 stars if I could. I've had it with this place.

Not Verified | This airport used to be at least a decent experience but has turned into a circus. The moment you walk in it's mass confusion, with absolutely zero signage or directions of any use. Hopefully you enjoy wandering around and didn't try to bring too much carry on to lug with you, because asking for help from some of the staff is a Russian roulette of what type of attitude you're going to get. I'd be more sympathetic, but I've also worked long hours interacting with the public, and there's no reason to be abrasive so long as people are being polite. TSA was the most pleasant part, and that's because they kept any interaction to a minimum so that the line could keep moving.

Not Verified | Absolutely horrible airport. Security and check-in areas are as inconvenient and congested as it gets. Most outlets at the gates don't work and no staff is willing to help with any questions or concerns. Should just be torn down.