Denpasar Bali Airport

Not Verified | The queue at immigration is simply unacceptable. The number of officers should be increased to handle this increased traffic. The wait is an hour long and more and travelers are already tired from the flight. Please address this so that you (The Immigration Dept) do not spoil Bali for your wonderful tourists.

✅ Trip Verified | We are flying to Scotland from Bali with our flight not until 00:05. Due to this time we had to spend 100k idr to keep our bags in storage while we wandered around all day waiting for our flight, even to do this was a hassle as there's barely any signs and we we're sent on a wild goose chase trying to find luggage storage. They do not let you check into the airport until 3 hours before your flight so we found ourselves wandering for 10 hours with no money left. Leaving the airport and entering we were harassed by people trying to get us to get in a taxi after continuously saying that we were not going anywhere. Some people followed us for a good 5 minutes. We decided to get something earlier then get dinner at the airport. After waiting ages in the check in queue, we were starving. If only we knew that by the time we got there, every restaurant was closed except for a place that sold croissants for 100k idr each and a diner that had just sold out of its last microwave chicken burger even though the airport had barely anyone in it and all sandwiches except plain cheese or plain ham which were tiny and 65k idr each. They do have a smoking area in the airport but confiscate any lighters at security and do not sell any in the airport. They also do another security check after you get to the departures lounge, going through everyone's bags and even seen them taking water bottles off people that had been purchased in the airport after security. By far the worst airport I have ever been in and have been to many places in the world. Be prepared before going here or you'll be left completely disappointed.

✅ Trip Verified | Bali international airport is a simple modern airport that serves the most busy island in the world. Under these circumstances it doing very well. Average lounges, no special amenities, very friendly staff. Often delays cause big air traffic.

Not Verified | I live on Bali for 10 years now, and I've seen the taxi touts and the taxi company's (there is only one official one allowed, and it is not the trustworthy Bluebird taxi) bad behavior, inflated prices and outright aggression, especially at the so-called 'official' taxi counter. Don't take them, they are simply not safe either. It is a disgrace how tourists who just arrived are being cheated by them. Arriving on Bali airport will let you be the victim of aggressive taxi touts who literally double, triple or quadruple the price, depending on how gullible you look, especially at the 'official' taxi counter. If you ask questions about it they will threaten you. The airport taxi system is a scam and gives Bali and the Balinese a very bad name. The airport should get its act together and finally do something about it. Until then, go to the first floor (the departure area) and take a Grab taxi (Grab is the Southeast Asia equivalent of Uber and is safe and reliable).

✅ Trip Verified | If you’re over 60 or with children under 5 go to the right of the immigration desks (there are signs), there is a fast track for over 60’s. Age has few advantages so take ‘em when you can. Baggage reclaim is notoriously slow we were lucky our bag was out first and our wait was only 20 minutes so on arrival it was pretty good. There are a few ATMs just after baggage reclaim if you want cash and shortly after them companies selling SIM cards. On departure, we checked in within 5 minutes, 10 minutes through security and 5 minutes through immigration. So all in all a good experience compared to some reviews I’ve read about this airport.

Not Verified | I visited Bali with my family for holiday. My mom using a wheelchair and she’s holding Indonesian passport. During the self checkout, there was no one from immigration staff who’s willing to help her. She has to stand to scan her passport & her fingerprint. What a different treatment when we were in Singapore. The staffs respect the senior & treat her well. I was pushing her wheelchair & also a difficulty during self checkout but the immigration staff just told me to wait in line with the foreigner who’s going to visit Bali on VOA! So my mom has to wait for me because obviously she cannot pick up our luggage and have to stand because i have her wheelchair with me. This is really a bad experience for our holiday trip.

✅ Trip Verified | I love the architecture of Bali's airport. I was able to book a prepaid taxi from within the terminal. I did not experience long lines at any point during arrival or departure. Dining and shopping options were outstanding. Ample seating with big windows for plane spotting. During my visit, the airport was decorated for Christmas. Bali's airport met all my needs and I look forward to visiting it again.

✅ Trip Verified | Absolute worst airport experience I've had. Rude staff, long queues, terrible business class lounge. I was firmly asked to check expensive camera equipment after I'd already checked in when I had no issues coming into the country. Cameras are now considered weapons according to DPS Staff. When I questioned this I was told I needed to respect their country and governments decisions.

✅ Trip Verified | Unfortunately, I echo the sentiments of many before me who think this airport has a long way to go in order to become a world-class tourist destination airport. Arrivals is a complete shambles with dozens of lines but no one really sure where to stand but with brief glimpses of maybe 4 or 5 staffed immigration desks. Looking around arrivals, it looks like one huge empty space and it's hot, the aircon is poor but the toilets are at least clean. I found departures much better, the security checks are strict and frequent but I don't mind that, makes me feel safer. The departure area and duty-free are stock standard and reminded me of my home airport, (Tullamarine) so it was OK. The food choices were good. The departure terminals are well laid out and there a place for smokers at T5 if that's your thing. Unfortunately a far better departure experience than arrival.

Not Verified | Third world airport and services. All the money that is made from tourism and you need to endure the most ineffective immigration staff anywhere on earth. Luggage that took so long I thought it had come on another later flight. Chaos when you get through customs with random people and prices for taxis hassling. Not good enough. D- score or 1 out of 10. All it would take would be someone caring and valuing tourism.