Delhi Airport

Not Verified | Horrible experience - will never fly through Delhi airport again. Had an international transfer here, had booked the holiday inn in the terminal and didn’t even get to my booking as I was stuck at the transfer desk for 6 hours. The staff are extremely rude and lazy and half of them were just sitting at the cell phone charge spot in the transfer areas on their phones. They need some serious customer service training on how to treat passengers, awful, awful, awful experience and hope I never fly through Delhi again! No food shops except for a small one and WiFi didn’t work so just a horrible experience to end what was a fantastic trip. Below there is a rating for staff, they don’t even deserve a 1 out of 5!

✅ Trip Verified | The airport ambience is nice but the ground staff are incompetent and rude. There is a long and slow moving queue in immigration and only a few duty staff are available, nobody cared whether your flight boarding is start or not or you are traveling with small child. The most important problem which faced by all passengers for international flights is long and slow moving immigration and security check in lines, please improve this situation, appoint some skilled and efficient staff there so people when leaving India after a nice holiday dont carry bad memories with them because of airport inconvenience.

Not Verified | The airport is beautiful but the staff is incompetent, rude and basically does not want to work. The immigration officers are always off duty even when the airport is crawling with people. Customer service training is needed severly.

Not Verified | Absolutely disgusting experience. Everything else is on one side but why every single person works at that airport is rude? Do they not get customer service training? The custom females who does security check, think they run the world and address people saying "oye" really? I so wanted to say, miss you have a job because people like us travel. Can something get done about customer service at this airport? Airports are first place where people get initial impression of a country's hospitality. Hope someone will read this and do something about it.

Not Verified | As a frequent traveler (over 50 international flights last year), I can absolutely say that Delhi is one of the worst airports in the world. I have flown though Delhi 7 times in the last year - twice my luggage was lost, and twice my flight so delayed that I missed connecting flights. Greater than 50% major failure rate. The staff in Delhi airport are the most unhelpful, lazy, disinterested people I have ever come across - from AI staff, to Celebi, to the airport attendants, the most you will get from them is a shrug and a wave of their hand. The transit area is terrible - a small pen where you have to wait for hours, with no toilets or food and drink. Transfer process is ridiculous - staff manually write your details into a paper book as big as a phone directory, then call someone upstairs to print and carry your boarding pass down. In 2019! They made a family of 5 spend 14 hours in this enclosure on my last trip because of mindless Indian bureaucracy. Immigration is terrible. Last night I waited 2.5 hours in the chaotic immigration queue. Airport staff offered no guidance and would straight up ignore you when you ask which queue to join. As others have noted - no wifi! In 2019! Mindless, useless security checks everywhere, filthy bathrooms. Truly this airport is a disgrace to India - avoid at all costs! So that I'm not completely negative - there are some nice food places and the interior of T3 departures is well designed. Everything else terrible.

✅ Trip Verified | The airport is an absolute disaster, stay away if you can at all costs - probably worst international airport in the world, by a huge margin. I've spent about 8 hours there transferring from a domestic flight, and of those 4 were spent in cramped spaces waiting to be let in the departure hall, and the rest was various forms of waiting in queues. Airport staff are either incompetent and just doesn't bother doing their job properly, but most likely it's a combination of the two. Travelling with skiing equipment makes your situation there even worse - after getting a baggage tag for ski bags, we've been asked to wait for 30 minutes for staff to arrive to pick them up. Various airport officials came and left, just shaking their head, so it took in the end 1.5 hours. Further the cartridges for avalanche airbags for a few people in my group were taken away, despite being allowed in both checked-in and carry on baggage in the rest of civilised world. We've been told that we either leave them and proceed to our flight, or we miss the flight. On question why they are not allowed despite IATA rules explicitly allowing them, we got no answer whatsoever - security guy just turned his back to us and started talking to others. All in all, being the main gateway to the country the airport is a shame. But to be fair, it sets the correct expectations for level of services you get if you travel further in the country.

✅ Trip Verified | DEL might have seen better days, it’s hallmark is akin to wildebeest migration in Africa. Hence DEL cannot handle the passenger volume. Filthy and odorous washrooms, soiled dirty carpets, excessive loud noise from rubbish music, and disorderly passengers can be overwhelming and sickening. Staff likely want to help but they seem numb. Outside is no better, poor passenger flow, nauseating taxi traffic etc. makes it among the worst, like Lima.

Not Verified | Wonderful airport, clean and beautiful. Its brand new airport in New Delhi. Immigration staff and other airport staff were very friendly. They do their best to make you feel happy and comfortable.

Not Verified | Delhi airport is probably the worst airport in the world. It's difficult to write all the problems one can face at this airport. There are security guards all across the departure checking your ticket almost every 20 steps. Delhi airport doesn't let you go inside the terminal if your flight is departing with more than 6 hours in hand. If you are in transition or simply using a domestic and then international then you will be locked in a little space without any restaurant or washrooms. Being Indian this is a shame to invite people from other countries to the worst airport. I would encourage passengers to avoid Delhi airport.

✅ Trip Verified | Horrible. 1. Free wifi only works with Indian number 2. Vending machines steal money and their team never came 3. Long lines for everything. Very unorganized. The immigration officers close a booth leaving the whole queue stranded and confused. 4. To get to terminal you have to walk through a maze of a shops, useless and waste of time.