✅ Verified Review
| Transiting in Delhi is just a disaster. Delhi Airport auto proclaims itself the best airport (of what?), this is just even more outrageous because they are far worst than any airports I have been to. I have flown over 300000 miles per year for the past 10 years. Avoid this airport as much as you can. Arriving from Bangkok I had to transit via New Delhi on my way to Milan for business. We had to walk 2 kilometres before arriving at the transit area, where security screening was in force, which is good, only if this was not a 1 hour process with rude and unaware staff. The whole airport is just shabby because of lack of care and toilets are dirty just because they aren't cleaning it up properly. Once inside the terminal of my connecting flight, bad luck, 5 hours delay. Nothing to do with the airport but spending 5 hours in that terminal showed me the worst of it. Again, all the staff: lounge, shops, restaurants are just so impolite, rude and useless. One of the lounge staff asked me to take on a survey to rate the lounge, which I did, once completed the guy came back to me and asked me to change few of the ratings and add up more positive comments. I have asked him if it was normal to force customers to write what they want and not what they have experienced. He left without a smile. The ground staff wanted to check my passport 2 hours before boarding, I have asked why? They failed to provide a valid reason except fainting to do something useful for so much delay, I simply refused and told them I would hand out my passport once the boarding would start. Everything is over priced, we're being ripped of at every purchase. Food is so poor, come on, we're in India, choice should be large, tastes amazing! Well, get ready to have only junk food. And the best is the wifi! Forget a 10 MB file to be sent - except if you have 5 hours to kill. Delhi airport, please stay humble, send your managers to Singapore, Hong-Kong, Bangkok, Shanghai, Melbourne, Haneda, Seoul, Amsterdam, Montreal etc and see by yourself what does a good airport mean. And please get rid of your auto proclaimed "best airport" award.