✅ Verified Review
As a frequent business traveller to India, I have been amazed at Delhi Airport claiming that it has been voted the best airport in the World. Now I note it is claiming it has been voted the best airport in the World for the second year running! I can only imagine that it must have been by the management at Delhi Airport or people that have not visited any other airport. In my opinion it offers one of the worst passenger experiences anywhere in the World. A good airport should be efficient, easy to navigate through, functional and clean – Delhi falls over on each of these points. Even transferring from the domestic to the international terminal is an experience most travellers would only want to do once. If the poor traveller can manage to find how to do this and meet the criteria to qualify for a free ticket, they are then faced with a dangerously un-roadworthy bus, a driver that seems to have won his driving license in a lottery and then have demands to part with money for having their luggage put on the bus and even a charge for each piece of luggage carried – the driver once stopped the bus and threatened to throw my wife and I off the bus if we did not pay an extra charge for each piece of luggage we had with us. The immigration process and security will have even the most mild mannered and calm traveler fuming with frustration. Then come the food outlets, poor quality, dirty and not open at the same time as the airport – try getting a cup of coffee at 5am in the morning. WiFi? Unless you have an Indian mobile number, not possible. Taxi? Firstly, for your own safety, you should take a pre-paid taxi arranged inside the terminal building. However, make sure you know exactly where you are going, because it is very unlikely the taxi driver will - last time I arrived at Delhi I was booked into the IBIS in Aerocity, which actually on the airport complex, and I had to provide directions to get the taxi there because the taxi driver had no idea where it was. Perhaps next time Delhi Airport decides to rate themselves, they should first go and travel to a real World-class airport, which would be most other airports in Asia, outside of India.