Dallas Fort-Worth Airport

Not Verified | TSA has to be the rudest I've ever experienced. I've been to quite a few airports and this group of agents are nasty to everybody. They definitely need some better training.

Not Verified | This is the most backward operated airport that I have ever experienced. Delays, multiple gate changes, non smoking, and freezing air conditioning (June in Texas is 100 degrees outside) 55 degrees inside the airport. I will pay extra money to avoid Dallas in the future.

Not Verified | None of the underseat power supply ports in the E terminal from 18-34 worked. It is difficult to believe that DFW has been designated as a highly rated international airport. We are from Minneapolis, and that is truly a first class airport! Things are actually maintained and work!

Not Verified | It had been a long time since I had a layover at DFW and unfortunately it was a very unpleasant experience. The American Airlines terminal there was disgusting. It was a Tuesday morning and the restrooms in the A10 terminal waiting area were filthy with hair and faeces on the floor. The boarding/waiting area carpet was loaded with trash, spilled drinks and pieces of food on chair seats and carpet. We did not see any person in the act of cleaning anywhere nearby. Shame on you AA and DFW for your lack of cleanliness for your airline customers.

✅ Trip Verified | The service is awful. 2 men in uniform in terminal D had accents and didn't seem to fully understand me when I asked for help finding American Airlines desk to obtain boarding pass. The AA desk was empty. Then the TSA lady at check-in was rude and unfriendly complaining to her colleague next to her how she disliked her job as she checked my pass. The TSA staff at the scanners gave little guidance and talked over me. I rarely travel by plane and this experience was terrible.

Not Verified | My checked bag was accidentally taken by someone and the airport staff refused to help me retrieve it. I had to run across the whole airport myself to find it! The airport staff instructed me to exit through a set of doors and ensured that I’d be allowed back inside, which I was not. So I had to wait for my parents to arrive for 3 hours outside the airport. The American Airlines staff and baggage claim staff were as rude as could be as I kept my cool and was polite through the whole situation. Avoid if you can!

✅ Trip Verified | I had a 5 am flight along with 28 other passengers and we all missed our flight and were given incorrect info at the security gate. We were told the only security gate that was open was the one that opened at 4:30 am. We then all missed our flight due to not getting through security in time. We are now all on standby for the next flight. Spending $1000 on a cruise out of Miami might not even happen now and will all go down the drain. Worst experience of my life. Really upsetting.

Not Verified | Upon arrival at airport the instructions on the plane say to sign into mobile passport for faster customs checks. So we did this and have used these services before with no problems. We went to the line mobile passport just to be put in line with everyone else. Then moved to another line with even slower service. When the staff was asked why the mobile passport people had to go through the line. Nobody would answer the question and just say to stay right here. After getting through the line, I found another staff member and asked him the same question and he said "just keep walking good bye". So with no answer how am I suppose to know what to do next time. As an American citizen we are being led around by people that cant understand nor hold a conversation in English. We fly have flown American Airlines for a long time but things need to be corrected. I will be doing some comparisons with Southwest from now on. I dont normally leave reviews but this evening 5/16/19 coming in on AA1385 was the worst experience I have had at DFW airport.

Not Verified | Possibly the worst airport I have been to. Ridiculous entry arrangements. The automated system is marshalled by staff, many of whom can't speak English and those that do don't have a clue what is going on. When you finally clear the automated stuff you then queue for ages and then do the same stuff over with a over officious "guard"who is basically a little man in an important uniform. Very rude. Whilst this long protracted chaos is unfolding they are playing on a loop a glossy video saying how welcome you are. Well it doesn't feel like it. Then comes the chaos of the bag reclaim you have been in security so long there are numerous flights per carousel and no indication of which one your bags may be on. The staff are generally lazy, non English speakers, unclear of what is going on and/or downright rude. Avoid this place if you can.

✅ Trip Verified | How is it that customs and border patrol have better service than the TSA and airport staff? The dog sniffer ran into me twice. I waited 10 minutes to have my bag checked. The lady who was supposed to be waving me through the metal detector treated the foreigners in front of me like animals. She was waving at them so indignantly I was horrified. I bet she would have reacted violently if someone had done that to her. Then, on our way to the gate, my friend was almost run over by the vehicle transporting people. To top it all off, they were broadcasting CNN. Give me a break!