Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 241 reviews
3/10
No Skytrax Rating
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2/10

"I was so disappointed and enraged"

(United States)

Not Verified | The dirtiest and rudest cleaning and airport staff. After a week away I was so disappointed and enraged by this place. Terminal D had no real food and no one to talk to. Charging ports were old and hard to reach.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport in America"

(United States)

Not Verified | Once again this airport keeps its standing as the worst airport in America. Half hour lightning storm has now shut down airport for going on it’s third hour. Circled for 44 minutes sat out on tarmac for another 40 minutes and now no bags for 90 minutes and counting. Already have a hotel because these idiots can’t put you within half hour of your gate from the one you arrive in ever. Bigger and busier airports never run like this one. Avoid at all costs. Never again for me . I’ll pay more money to go elsewhere.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"They have no customer service skills"

(United States)

Not Verified | The staff here at Dallas Fort-Worth were completely rude! They have no customer service skills. When there is already rain and weather delays you would think they would be helpful but no they were completely rude and want you to go to a customer service center that line is a mile long. Has workers at a gate doing nothing but doesn’t want to help anyone. Just keeps running away and sending people to customer service. American Airlines is definitely not hiring quality that’s for sure.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The bathrooms are disgusting"

(United States)

Trip Verified | Terrible. Security slow. TSA agents standing around doing nothing while limited lanes are utilized. The bathrooms are disgusting and the stall “monitor” is inaccurate. Running water at faucets - wasteful. Nasty stalls and soap dispensers empty.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"What a pathetic excuse for an airport"

(United States)

Not Verified | What a pathetic excuse for an airport. Plane landed at 7:30 pm and there was not a single restaurant open to grab dinner. What is the reason to have restaurants if you aren’t open past 6pm. Make your connection through another airport. I’ve seen small rural airports operate at a higher level than DFW.
Experience At AirportArrival and Departure
Date VisitMarch 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"I'll never use this airport for anything again"

(United States)

Trip Verified | Every time we have a connection to and from DFW it's delayed from this airport! Last time it took 10 min just to get someone to let us off the plane and we missed our connecting flight be 3 minutes and they wouldn't open the door with the plane still there. Whoever is in charge should get fired! We are now sitting in Seattle trying to get back to San Antonio and guess what? We're sitting in Seattle because DFW is holding us. Again! I'll never use this airport for anything again! We are going to miss our connecting flight again! Thanks DFW!
Experience At AirportArrival Only
Date VisitDecember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"I would definitely recommend this airport"

(United States)

Trip Verified | Construction of a portion of the runway/taxiway caused a much longer taxiing time to the gate. Additionally, the layout of the taxiway caused another delay as the aircraft in front of ours was unable to move and we could not manoeuvre around. Inside the airport, however, was a different story. The SkyTrain was very quick and easy to access. We were in our departure terminal within minutes. The food options were quite diverse. Terminal C featured a TGI Friday, Chick-fil-a, Auntie Annie's, Pizza Hut, and McDonald's. I had never seen this many chain brands at an airport and was satisfied with the choices. Power outlets were available at certain spots, and some seats had footrests, which I have never seen before. The airport has good wifi and all other necessities needed even for a long layover, if you had to have a connection, I would definitely recommend this airport.
Experience At AirportTransit
Date VisitDecember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"the agent was very compassionate"

(United States)

Not Verified | I was at the customer service counter to try to get on an earlier flight. I observed another lady quite upset, after handling my issue, which was resolved quite adequately. I went over to the station where the lady was in distress. I asked the agent, what was the issue, and if the lady needed help. The lady could only speak Spanish, and crying so it was hard for the agent to get at the crux of her problem. After sorting it out, she didn't have the funds to get a new COVID test for entrance into Guatemala, (Guatemala has changed their requirements). Anyway, the agent was very compassionate and spent as much time as needed to explain and help her to understand what she needed. I had inquired if I could help, some things, of course, could not be corrected by me, but this situation. I could help. She just needed money for the test. The American Agent, explained in Spanish to the lady and that I was going to help her with the funds. I am sure that this lady would still be at the Dallas airport if not for the help of the American agent that took the time to help her.
Experience At AirportTransit
Date VisitSeptember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Rudest TSA ever!"

(United States)

Trip Verified | Rudest TSA ever! They acted so miserably! Before we even got to them they were yelling and getting annoyed with people to get their boarding pass and ID out way before they even got to the front. Rushing everyone. Then we were making sure we had the proper stuff out of our bags and we asked to make sure and the guys says "well if you would listen to what I'm saying you'd know." Wow. Then another person got mad because our bag wasn't catching on the belt and the lady started yelling at us! If you hate your job so much leave. It's not hard to be a nice person and if you hate people don't work around them!
Experience At AirportArrival Only
Date VisitJuly 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Best experience ever"

(Canada)

Not Verified | Best experience ever. Already knew what gate we were arriving at and connection board was right at gate exit. Sky track was very easy to get to and use. Washrooms were clean and well maintained. Our best experience was the fact it had fast food restaurants. Our other airports we went to had high end sit down restaurants which were slow and kiosks where you paid ten dollars for a simple sandwiche. Very happy!
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes