Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 241 reviews
3/10
No Skytrax Rating
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1/10

"I will avoid this airport"

(United States)

Not Verified | I have traveled through many USA airports and by far this airport is the worst. They are notorious for changing gate numbers at the last minute. Many times you go to the new gate, by the time you get there it is changed again. In my future travels I will avoid this airport even if I have to pay much more.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Way too big an airport"

(United States)

Not Verified | Absolutely ridiculous airport. Way too big an airport. Difficult to get around especially when you have to take the car service but still nearly miss your connecting flight. They make sure those with disabilities and special assistance are put last on purpose. It's a disgrace. I just don't understand because I about missed my flight to Oklahoma city due to the staff that just didn't care. This airport is a place that I would never want to return to for a connecting flight ever again. I'm very disgusted by Dallas-Ft. Worth international Airport.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"security was a breeze"

(United States)

Trip Verified | Departure from Terminal C. With TSA Pre, getting through security was a breeze with hardly any wait. Terminal C is not my favorite terminal simply because it is too crowded during busy departure teams. The terminal is brightly lit with a wide open concourse and plenty of dining options charging points at every gate. Lavatories were clean. I can't rate WiFi as I did not connect to it.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"not been cleaned for sometime"

(Germany)

Not Verified | I normally do not take the time to review locations or items. But I was disheartened to see the condition of this airport. I will say first that the restrooms are very clean. However, the seating areas and the condition of some of the restaurants caused me to second guess eating here. I am currently seated in Gate A11 waiting for a flight to Tampa and as I sit here I can smell the carpet beneath me. It has not been cleaned for sometime. The seats need to be wiped off and the floors have a heavy collection of dust along the walls. I am not complaining. I'm writing in hope that a greater incentive will be given to the people that work here in order to take care and pride in the work they do. I've seen several cleaning carts roll by stopping only to conduct a few sweeps and then continuing on. Dallas if you take pride in this city take care of the first place people see when they come into your city.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"changed gate numbers twice"

(United States)

Not Verified | My gate number has changed four times since I arrived from Key West, FL going to Denver, CO. Thank god we had a three hour layover or we never would have made it. Started in terminal D and changed gate numbers twice. Now I’m in terminal A gate number just changed again. This airport sucks!
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"He went above and beyond"

(United States)

Not Verified | Joshua Hu, was waiting for me with a wheelchair to get me to my connection flight, as I exited the airplane from Buffalo, New York. We were late due to American Airlines not scheduling a Pilot to fly that flight at 6:50 am departure from Buffalo, New York to Dallas, Texas. Joshua was amazing to make sure I made my connection flight to Albuquerque from Buffalo on March 6, 2023, scheduled to leave Buffalo at 6:50am, but didn't leave for over an hour late. He went above and beyond to accommodate me and my circumstance. If it weren't for Joshua I would never had made my connection and the extra travel time would have been detrimental on my physically disabled body and injuries. We ran into roadblocks, that included an elevator with cones around it. We finally made it up to get the train to the other terminal, where he was amazing to get me to the correct terminal and gate. Everyone was already boarding and the last was boarding. We made it in time. Thank you to God & thank you to Joshua for his diligence in making sure I caught that flight to get home and lay flat to help with the pain level, I experienced at the delays of American Airlines.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"Nightmare of an airport"

(United States)

Trip Verified | Nightmare of an airport. Poorly designed, confusing and convoluted. Insane walk times even for those of us in shape (can't imagine how grandma would do). Rude staff. Avoid this Airport if possible.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"Please avoid it"

(Spain)

Not Verified | Two hours for a connecting flight, and still was not enough in this nightmare of airport. Airports are basically places where certain things happen at an exact time, so I don't know who got the idea to make this airport the slowest in the entire US. It is to me amazing that for connecting flights, you need to go to customs and then literally go outside the airport, and enter again, like if you have arrived at that precise moment. The line of Customs is absurdly large, with some officers hitting on tourists. The airport has hired some red-jackets to "redirect the traffic". They basically don't really help. I was probably 1 h 30 min there. Then, when entering the airport and passing through security control again, after staying in the immense line and thinking of when the next flight was happening, a guy told me that if I pay 30 dollars I can skip the que, amazing as it sounds, I payed and I skip the whole que. Only to reach the door 15 minutes before where a rude American airlines woman told me that the boarding is closed, and that I cannot enter. Please avoid it.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The terminals are very far apart"

(United States)

Not Verified | The Dallas/Fort Worth Airport apparently is quite huge. I did not anticipate how far the electric tram had to travel between terminals. The terminals are very far apart. I landed at a gate in terminal D. The connecting flight was to depart in 41 minutes, so boarding time left little room for error. A bathroom stop, a moment to get a paper, then purchase a snack for the plane, all at my arrival terminal (D) I did not realize shaved precious minutes off time to catch my connecting flight. The tram came quickly, but then seemed to go on forever. No recorded voice telling me what stop coincided with what gates contributed to my overshooting my stop by one stop (my gate was C-37, I could swear that never showed up on the screen above the tram doors). I caught another tram car headed in the other direction, which at the next stop did have my gate posted on the electronic sign above the door, went down the long, steep escalator, and ran to my gate. The staff had just closed the door to the gate. I showed them my boarding pass and asked if I could get in. I started feeling as though this couldn't be happening, I should have had plenty of time to reach my flight, but here I was. Fortunately, they let me in. I ran down the gangway thinking they might close the plane door in my face, got on the plane and did make it to my destination.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"security was a breeze with hardly any wait"

(United States)

Trip Verified | Departure from Terminal A. With TSA Pre, getting through security was a breeze with hardly any wait. Terminal A is brightly lit with a wide open concourse. Plenty of dining options. We lucked out with TGIF as it was directly across from our gate. Lavatories were clean but could be cleaner. I can't rate WiFi as I did not connect to it. Arrival from Cancun was at Terminal D. Given the lateness of our arrival, there were no queues at immigration/customs. Thanks to DFW Airport's Terminal Link service, we did not have to wait long for the shuttle to Terminal A where had parked our car. Lavatories in Terminal D were very clean.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes