Dallas Fort-Worth Airport

Not Verified | We arrived from Jamaica and went through the customs process where we told a customs agent that we were going to miss our connection. There were six of us so she said there’s too many of you to let you in front of others and because there are so many of you they will hold the plane. Needless to say they did not and of course the airline did nothing to help us blaming a customs issue. Sadly this is not the first time I have missed a connecting international flight due to customs. The worst part was watching my 80 year old Mom trying to run to make the flight. Good job DFW.

Not Verified | Literally worst airport ever. Planes are always breaking down, and the delays are extremely long. Don’t recommend going to this garbage airport if you want to reach your destination on time like most people.

Not Verified | Horrible. Beyond horrible. The worst travel experience of my life. Both my husband and I have travelled and flown quite a bit, but this was personally my first time flying through DFW and never, I repeat, never again! I usually fly Southwest because I love them as an airline and have always had great experiences with them, well to save on flights this time I chose American which meant flying out of DFW instead of Dallas Love. I’ll try to make this review as short as I can, but no guarantees considering the entire trip was horrible. First: Our flight left at 05.15 which meant boarding around 04.45. We got to the airport around 03.30. We had two children (2 years and 7 months) with us. Pretty sure there was only one counter area open that was checking bags. Thankfully though, we made it through there relatively quickly. Next is security/TSA. They didn’t even open their lines until almost 04.00. Okay, not a big deal, we were TSA precheck so still would have plenty of time. Nope. No TSA precheck open. So we had to go into the normal lane which was very long. Again, no big deal, we all have flights and we should be able to get through pretty quick, right? Nope. They had one, I repeat, one person checking IDs for both general and priority lines. One flipping person that was also taking her merry little time and then they had one line open to go through the security and have bags scanned for 2 long lines of people. Holy hell did we all barely move. Around 04.30-04.40 they finally started opening up TSA precheck line. We asked if we could jump to that line since we were TSA precheck. We were literally ignored and they walked by and let another long line of people come up and start through their line. We even had people in front of us asking if they would make their flights on time because they were needing to get to their gates for boarding. And they were ignored. Okay, now let’s jump to when we finally got up to go through security (around 04.40 when we needed to be boarding at 04.45): again, it’s me my husband and our two kids. Took forever to even get us through the scanners. We get through the metal detectors and now we have to wait for our bags and car seat. TSA pulls every one of our bags for a check. It’s probably because of the formula and kids snacks. Nope. They wiped everything down and then told us they had to open every single one of our ready to feed formulas to make sure they were actually formula. The formula was still sealed! And if you are at all familiar with RTF formula, once opened it goes to a short expiration date. So all of our formula for the trip now was being moved to a 24-48 hour expiration date assuming our cold packs kept the cooler cold enough, if it didn’t, they put all of our formula expiration to 1 hour. It’s not like we could find formula around the airport for him if he gets hungry since our formula is no longer good because you had to break all the seals! So here we are getting progressively more and more angry as we are also supposed to be boarding our flight at the other end of the airport. So I take the kids and start heading/running down to our gate while my husband waits for them to finish opening all of our formula up. We literally get to the gate as the last people to board. Never again!

Not Verified | Worst airport I have ever been to for on time departures. I have been to this airport a total of 4 times and every time it has been at least a 2 hour delay. This needs to be resolved.

Not Verified | It was 6am when we got in line at security. When we reached the podium my husband began to follow me and the TSA agent yelled at him saying "sir! Nuh uh one at a time!" I told her he was my husband and I had both our boarding passes on my phone. She asked a second time. "So you're together?" When I nodded she said, "Fine then scan it." I scanned mine then went to show her his she again scolded again and said "give me your thing" in a hurried tone. I made a guess that she wanted my ID and I gave my ID slowly and at this point very irritatedly. She was rude and irritated at us. I've been flying frequently for work for a year now and getting through security does not require this level of power-tripping rudeness.

✅ Trip Verified | Finding the DART station for a train to downtown Dallas is confusing. I followed signs to “ground transportation” and was directed to a jitney and told to go to terminal A. The jitney driver was extremely unprofessional, did not announce information about stops, and yelled at me when I got off at the wrong terminal A stop. I was the only passenger boarding the train, which comes as no surprise given the difficulty in finding the train. Returning to the airport, I learned from another passenger that I could enter the airport at the train station and take the skylink to my terminal. Why isn’t skylink connection to DART listed clearly in airport signage? It is no wonder few people seem to take DART to downtown!

Not Verified | I would rather be water boarded then spend 1 minute in DFW. I will pay extra and take extra flights to go around that place they attempt to call an airport.

✅ Trip Verified | Long lines at both standard and Pre-check lines in terminal C. This apparently was due to construction. It seems as if it could have been planned better. The pre-check line spilled out of the queuing area halfway down the hall. Signage to get to the proper line was poor and required asking directions of personnel rather than simply following the signs. Despite arriving at the gate over an hour and a half early, it was difficult to find two seats together for my wife and I. I would not say that the airport was filthy but it certainly does not look as if it has been cleaned up, particularly in the gate areas.

Not Verified | I visited Terminal D which is the international terminal. Aiport connectivity is excellent. The terminal is modern, spacious and clean. Security lines were really short. On the air side, there are plenty of restaurants, libraries and even boutiques! Duty free service is excellent!

Not Verified | Thank you to the airport police who found my lost bag which I set under my seat and then moved away from. They were super efficient in retrieving it. Thank you too to the airline staff at a nearby counter who suggested airport police. By then I had tried the cleaning team, the lost property at several terminals, my own airline (who was boarding), and security. The staff suggested not to call the regular police but gave me the airport police number instead. The bag held my passport, airport police had recorded it but not paged me or liased with other departments, despite jet-lag memory fail I made my flight thanks to regular staff and am very grateful! PS Security trainee here gives overzealous pat downs as if ensuring all crevices are airtight and flightworthy. Avoid at all costs.