✅ Verified Review
| My daughter and I traveled from London Heathrow to Dallas Fort Worth for a connecting flight to Phoenix Sky Harbor. The experience at this airport was absolutely terrible. Our flight from London to start arrived 26 min late. We were informed by the crew that passengers with connecting flights leaving within 2 hours to grab a "orange tag" upon leaving plane so that we could be expedited through customs and baggage recheck. Also we were told to quickly get to customs since another large flight was landing as well. There were no orange tags for us to grab. When we arrived to customs section, it was complete chaos. I asked 2 employees where we were to go and that we were supposed to be supplied these orange tags to expedite us to our connecting flight which was leaving in less than an hour and 15 min. We had to wait in a long and spiraling line. In the middle of this, a border control agent announces that we could get through customs if we signed in through our mobile phones. By the time my daughter got to the "questions" portion, we were already at automated customs check. Then we had to wait at baggage carousel for a lengthy amount of time. Once retrieved, we had to go into another extremely long and spiraling line for connecting flights and bag recheck. Again I told an employee that our flight was leaving in less than an hour and about the "orange expedite tag." And again told to wait in long line. When we got further in, I spoke to another employee, told her "our story" again, she immediately sent us to another line which, I believe Global Entry. She specifically sent us to the shorter of these 2 lines. Once up to that desk, the person proceeded to argue with us that we should have been in the other line next to it. We told him we were sent to it by the other employee. He was so rude, nasty, and did not listen to anything that we said. And on top of that, he marked our tickets with an A, for agriculture. We didn't have any kind of food in our luggage and told him that, so because of that "mark" we had to go to another line to get our luggage scanned. By the time we got through that line, with again telling employees "our story" and that our tickets shouldn't have been marked for agriculture since we had no food, we had less than 20 min to make our flight and our luggage was still not collected. After finally dropping our luggage off , we had to take a skyline to the other end of the airport. We finally made it to our gate at exactly our departure time, in which the employee told us that we had just made it and to hurry onto flight. We will never choose to fly into this airport again. Obviously a lot more employees and well-trained at that, are needed at each of the sections and a better system needs to be in place.