✅ Verified Review
Will avoid DFW at all costs for future travel. This was a shocking experience for transit between international and domestic AA flights. With 1.5hrs between arrival and departure, we arrived on time and felt comfortable. We'd been informed new immigration procedures were in place but the on board arrivals video was not that clear and it only got worse on disembarking. Eventually we figured we could go through the automated passport channel which required us to scan our passport and green card and then collect print out. I was referred for 2nd inspection which didn't take much time although on entering the baggage claim area, it was sheer chaos. After collecting our bags the queue to get through a 2nd immigration channel snaked through the whole of half of the baggage reclaim area, moving at snails pace, causing many travellers, including ourselves much stress, and no options for fast track even with tight connection times. Lines were not clearly signed and caused uncertainty for travellers. Abrasive and officious CBP Officer did little for the "welcome to the USA" experience. Next challenge - rechecking bag for domestic leg. Bags everywhere, with 3 people trying their best to put bags on the conveyor. Pushed ours to the front in order to ensure they had some chance of making the now very tight connection. And then of course the next security check which again was plagued by queues and confusion over a new policy that means there are no bins to put things in to and no requirements to take out PC etc. and take off belt and shoes. This wasn't explained at the approach. A quick sprint for our family of 5 meant we made the gate with 5 mins to spare before doors closed. The DFW transit took a ridiculous and extremely stressful 1hr 15mins.