❎ Not Verified
| Myself and my friends were flying through Dallas for a trip to Las Vegas, our flight was around 15 minutes late, but we still had time to get through and transfer onto our next flight, well thats what we thought. We arrived at the automated desks to put our esta details through and received a receipt, if you have an x on this there is additional security which is fair enough but when 5 out of 6 of the same party are put in that queue, bear in mind there was over 100 people in this queue and only 3 desks open out of a possible 20 desks that isnt good enough. I asked a member of staff as to why there are no staff on to deal with the amount of people in the queue I got a shrug of the shoulders and told to move, they were not interested in the fact we were going to miss our connection because of this and we were not the only ones this happened to. Once through, which had taken well over an hour to get through, we had missed our connection. Went to the American Airlines desk as we had missed our connection to be told there are no more flights tonight and would have to fly at 07.04am the next day, I told the lady that we would require a hotel for the night for the 6 of us, was told as we flew in on a BA flight we would have to see them in regards to that. I kindly told the lady that American Airlines is part of the same alliance as British Airways and would she call them to do so, eventually we were given a hotel and were told to go upstairs to the BA desk where they were waiting for us. Surprise they knew nothing about it, so took our passports went into an office and we waited over 20 minutes for them to give us voucher for this. I will unless necessary for the customer avoid going through Dallas again.