Dalian Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
4/10
No Skytrax Rating
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3/10

Dalian Airport customer review

Review by (United Kingdom)

Flew from Dalian to Beijing on China Southern Airlines. We arrived in good time to check in, along with about 10,000 others trying to check in for their flights. There were 20 desks but no organised queuing system and it was a mad crush until we managed to push our way to check in. Passport control was similar, hundreds if not thousands all lining up to pass through the many desks and lots of people were just rushing up to the front to avoid the lengthy wait. The security checks for hand luggage etc. after we had passed through passport control were quick, organised and incredibly thorough. On arrival at our departure gate, there was another chaotic scene as some passengers for an earlier flight who had been refused boarding were making a stand and refusing to leave, threatening the staff who had left their post to hide behind a locked glass door. Police arrived but just stood there and allowed the rioting passengers to continue with their shouting and throwing furniture around. This went on for some time, until after the departure time of our plane, which was unable to get to the gate because the earlier flight had not left yet. Nobody spoke English and there was no information on the boards regarding our delayed flight. Eventually there was a mad rush to a gate 200yds away, we followed and eventually boarded our plane. We arrived at Beijing three hours late and missed our connection back to London with BA. The hassle we had rebooking and securing accommodation for the extra night would take up many pages, although BA were very good.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
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3/10

Dalian Airport customer review

Review by

Arrived in the domestic section in the evening. Bags out quickly no matching of the bag-tag to the baggage receipt as can be the case in other airports. Left on the international side the following morning. Check-in reasonably quick. No waiting for passport control. Security check also quick though followed up by a pat-down. Once airside the food options are limited. The small smoky cafe served very expensive filter coffee at 38RMB (espresso machine broken) but the Udon noodles at 40RMB were excellent. Shopping limited. The Terminal is bright nice and airy though fairly small - only five gates in the international section. When taxiing you get a nice view of the military airport the closest foreigners will get to seeing chinese airforce planes.
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4/10

Dalian Airport customer review

Review by

Excellent airport with ample space and good architecture. Check-in very efficient. Immigration officers very friendly because now there is a small machine on the left side with which you can evaluate the service of service of the officer from poor to excellent in 5 grades. It is true that it doubles as a military airport but you could have a rare sight of military jets standing nearby.
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Dalian Airport customer review

Review by

Dalian Airport is ok. It is a large “new” terminal now with both the old and new buildings not exactly seamlessly combined. Check in for both domestic and international flights is straight forward. Look at the departure board and go to the appropriate window. Security is also easy. Don’t put your ticket away as they need to see it along with your passport and boarding pass. Delays are common due to the bad weather in the area- seems to me they built the airport in the foggiest part of the city. High winds also cause problems and the fact the civil airport doubles as a military base means there is no prize for guessing who gets priority. Don’t go there hungry or you will have to pay high prices for average Chinese or Korean food. The usual snack shops are plentiful but expect to pay for it. Toilets are bearable but (as with all toilets in China) don’t forget to take some paper from the dispenser near the wash area as there is none provided in the individuals cubicles. I guess they think you will steal it if they leave you alone with it long enough. Despite the smoking rooms provided Chinese still insist on smoking in the toilets so you have to put up with that discomfort too.
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