Da Nang Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
6/10
No Skytrax Rating
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3/10

"Internet regularly disconnects"

(Taiwan)

Verified Review | You try to find your airline until you realize that you are in the domestic terminal, without any indications of how to get to the international one. Customs and security check staff are impolite. No power to charge any device unless you buy something from the shops that do not accept local currency and charge 10 times the street price. Internet regularly disconnects. Da Nang is an airport of vietnamese standard, and this is low.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Awful experience with the staff"

(Hong Kong)

Verified Review | Awful experience with the staff of the airport (customs staff, not the airline staff). We were traveling with 1 kid and baby and there was no dedicated line at the customs area for them even though it was a night flight. Also, the line was long and there was only 1 office opened! Then when we had almost arrived, they changed their organization (don’t know why) and then we queued again. The worst is the lack of consideration of the people waiting and queuing! No one apologized for the terrible experience we had (language is no excuse since I could speak both Vietnamese and English). We lost all our advance so could not eat and shop around (not profitable for the airport). A lot of improvement in this area, especially consideration of travelers. Hope organization will improve to make better the travelers experience.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"new Da Nang Airport is very nice"

(Thailand)

Verified Review | The new Da Nang International Airport is very nice, however we had to take the shuttle bus from the plane to the arrival terminal, once arrived very clear indication on where to go (it is not that big anyhow therefore extremely difficult to get the exit wrong).
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"terminal is still being finished"

(Hong Kong)

Sitting in the new Terminal 2 at Da Nang Airport, HK Express flight delayed by 90 minutes. This terminal only opened a few days ago and is still being finished. Our driver obviously didn't realise this and dropped us at Terminal 1. No easy way to get from there to T2, had to lug bags down staircase and trundle across. No one around in T1 to guide passengers. Check-in OK, security draconian - everything off, belts, shoes, the lot. Even flip-flops. Food/drink prices before check-in a little on the high side but way better value than airside. Here everything is quoted in USD and (by local standards) prices are crazy - 78,000 dong for a can of (warm) local beer! Advice: tell hotel to tell driver you want the new terminal, eat and drink before check-in.
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"the signage was a bit confusing"

(China)

Verified Review | A small but convenient airport and not too busy in international arrivals. Immigration was courteous and quick although the signage was a bit confusing - it would seem that you can just queue at any desk. There are no arrival cards to fill in which confused plenty of people, who spent time looking for them. Luggage delivery was efficient and the airport quite hassle free. It was not really obvious where to look for taxis and a bit odd to have to give the fare to some stranger standing by the queue but the driver agreed this was ok and so it was. Money can be changed easily at a good rate (based on oanda) and there are ATMs, although I didn't use one. The wifi was simple to use and fast.
Experience At AirportArrival Only
Date VisitNovember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"large and state-of-the-art"

(United States)

When I passed through Da Nang in 2006, the city's airport was little more than a medium-sized shack, with inefficient air conditioning and a "PA" system made up of shouting airline employees. The new airport is large and state-of-the-art. Its air conditioning is super efficient and its PA system is loud and clear. Gate assignments are posted on monitors throughout the airport and boarding through those gates is fast and easy. Da Nang now has an airport that is worthy of a city of a million-plus and that should be the envy of many larger towns.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

Da Nang Airport customer review

(United Kingdom)

Arrived on a domestic flight. There are five boarding gates. Baggage Reclaim relatively quick and Luggage Tags checked against Baggage Tags before exit into Arrivals hall. There were OK toilets in the Baggage Hall. A reasonable range of shops and support facilities at the airport in the main areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
na

Da Nang Airport customer review

(United Kingdom)

Very nice airport with comfortable seats. Unfortunately completely ruined by the sound system which is far too loud. Turn the volume down and you have a decent hotel. Our flight was delayed which led to a horrific time with the screaming women announcing in three languages every few minutes. Louder than a nightclub at times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Da Nang Airport customer review

(Vietnam)

Nice new airport very similar to the new airport in Phu Quoc. Clean and spacious with more than adequate food and drink options. Lots of seating. Very helpful staff. Very good ratings overall. The number of people who cannot read the conspicuous no smoking signs in the bathrooms is a bit remarkable given Vietnam's very high literacy rate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Da Nang Airport customer review

(Denmark)

What a pleasurable new modern smart airport built right after the old one which buildings now are used for other purposes. Da Nang airport is located in the middle of town and extremely easy to reach and vacate. It is very effective with clear signage quick check-in fast security easy to find lounges not too many shops good view from glass facades and with all the advantages of being a relatively small airport: everything is within reach in 2 Minutes. VN lounge is good they serve even real food as an alternative to industrial pre-packed food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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