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Cusco Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 2 reviews
2/10
No Skytrax Rating
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2/10

"crowded and poorly designed"

(United States)

Cusco Airport is another wonderfully crowded and poorly designed airfield in Peru (i.e. Lima, Chiclayo). Byzantine brutalist concrete architecture aside, this airport is by far the worst designed for providing any kind of logical 'flow' for a single-runway airport serving a large metropolitan area. It would seem that nobody in government has looked at what can be done with the cramped space and volume of passengers to try and make a more hospitable, clean and user-friendly facility. Unfortunately, this airport will remain the sole thoroughfare for all international Machu Picchu travelers for the foreseeable future. Maybe Peru can step up to the plate and make some major changes to this facility and take a field trip to Quito, and check out their new airport which is very nice.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

Cusco Airport customer review

(United States)

We were stranded in line for LAN Peru at the Cusco airport. Due to LAN's incompetence, it took over 3 hours for us to talk to someone. Their customer service folks were not able to rebook us, and took forever to deal with each traveling group. Not enough reps were there either. As time wore on the problems with the airport restrooms became aggravated. No toilet paper and at 8pm, no more flushing or washing of hands. They shut off the water! Not enough seating and they had all the doors open so it was freezing. We couldn't get out of line or lose our places. No food or water available after 8:30pm for sale anywhere in the airport. We couldn't leave until we saw the rep so stuck in the freezing cold. Upstairs waiting area being torn up and not enough seating either.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no