Crown Point Tobago Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 7 reviews
2/10
No Skytrax Rating
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1/10

Crown Point Tobago Airport customer review

Review by (United Kingdom)

Flying in to Tobago airport you will find minimal facilities with x-ray or your baggage being the norm (you'll wait a while for your cases!). The experience when flying back out was underwhelming. The 'check in' area is outside the main building in the heat long queues and staff who are happy to chat to eat other mill about and lack any kind of customer service. You'd expect that 'departures' is open all the time. Nope. Again you have to wait outside with no aircon - just a ceiling mounted fan just outside the entrance - and wait until the staff decide they're ready/bothered to 'open'. The best I can say is that the grunts of communication were followed up by pointing at what you needed to do and where to go. Appalling and very slow. The departure lounge itself has air con but the plastic seats (part of the airport upgrade!) are shockingly uncomfortable. If you want duty free shopping you're limited to a small shop about the size of a single bedroom with vodka rum and a few bits and bobs a perfume/soap shop and souvenir stall with t-shirts keyrings and beach bags. There is a small counter area where you can buy drinks and snacks (this is not Costa). You may be sad to leave Tobago but the airport will encourage you to get on your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Crown Point Tobago Airport customer review

Review by (United Kingdom)

By far the worst Caribbean airport I have had the misfortune to ever visit. Arrived with Monarch unfortunately Monarch Cabin crew wrongly advised passengers with children under 18 they only had to fill one immigration form with the child's details on the back (which is what the form says). Having queued for over 90 mins to be told we needed to fill a form for each person multiply that 10 to 15 times on our flight chaos ensued. One fan in that whole arrivals hall had youngsters fainting after the 9 hour flight. When we got past passport control we got to baggage reclaim with the fastest belt I have ever seen (great that allowed quick retrieval of cases) only to join another queue to get our luggage X-rayed the same cases that were x-rayed at Gatwick as we waited the baggage belt overfilled with the passengers from row 16 back to row 40+ on the plane jammed at the exit door and piled into each other causing a jam with no airport staff to be seen a passenger eventually hit the stop button. We eventually got out after 2 hours the airport maybe be able to handle endless ATR-72s from Trinidad but not an A330 and Monarch have been going there since at least 2005 when I was in transit from Grenada. I love the Island but would never come back through the airport where no welcome was given anyone tourist or resident.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
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7/10

Crown Point Tobago Airport customer review

Review by (Brazil)

I have been once to this airport as others said the place is tiny I wonder how it looks when BA and Virgin are around. Boarding into small propeller planes is already a mess they search your bags at the boarding area even though you have already had your carry-on x-rayed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Crown Point Tobago Airport customer review

Review by

I have used Crown Point airport 5 times over the last 6 years and each time I return I pray the airport service has improved. Unfortunately this has not been the case. Customer Service remains a missing module from the staff training. I can only imagine that much training is dedicated to being rude and unhelpful to the weary travellers. The security staff appear to be on a mission on to be as difficult possible searching everyone irrelevant it the metal detector beeps or not. And the words please and thank you devoid from their vocabulary. On my last departure from Crown Point (and it will be my last) two international flights were due to leave within 2 hours of each other. The duty free had no cigarettes and the alcohol was extremely limited. The cafe (charging inflated prices) had no sandwiches and were ill prepared for the demand. Two staff took 5 mins to serve one person with 1 bottle of water. The ladies toilets has three cubicles and a queue to match a bank holiday sale in Harrods. I strongly recommend the management of Crown Point visit somewhere like Thailand to see how you can be efficient and polite. Crown Point International Airport I think not. Good luck if you use it to depart from you will need it with lots and lots of patience.
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1/10

Crown Point Tobago Airport customer review

Review by

Arriving at the airport was quick and easy. However trying to leave the island is difficult is not extremely unpleasant. The few shops in the departure lounge were closed when we got through customs. Even though we had plenty of time and were the only 2 people waiting they would not let us go downstairs and get any food or water. They were rude and made it perfectly clear they were annoyed with us. On top of that they kept telling us to stay on one side of the departure area. Just make sure you get whatever food/drink/souvenirs you want before going upstairs to the departure gate.
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1/10

Crown Point Tobago Airport customer review

Review by

Outdated tiny airport. If a large plane is either disembarking or embarking the facilities are stretched beyond capacity. The staff are not properly trained and often rude. The Caribbean Airlines flights to Trinidad can be a hit and miss affair and if one if using Tobago Crown Point to transfer from an international flight to a Trinidad bound flight or vice versa be prepared to be told that your flight is overbooked delayed cancelled.
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1/10

Crown Point Tobago Airport customer review

Review by

I flew into and out of Crown Point from Frankfurt once flew out of of Tobago to Trinidad and on two other occasions tried to do just that without success. The airport is very small mostly handling flights from and to Trinidad. There are very few amenities inside but most of the crucial ones on the concourse just outside (ATM fast food etc.). The staff at migrations and customs upon arrival was friendly and helpful but flying from Crown Point proved an utter nightmare on two occasions. While international flights are handled relatively smoothly the staff dealing with the short-haul Caribbean Airlines trips to Trinidad was exceptionally incompetent and unhelpful. Several flights were cancelled and at no point were passengers informed of this fact. Time and again long queues formed at the check-in counter which none of the about ten people standing behind this counter believed necessary to attend for three (!) hours. When asked to provide even the most essential information on which to base a decision staff would still not inform us about the cancellation of the flight. In the end we spent one entire day at this airport without being able to fly. By far the most shocking airport experience I have had in many years of travelling compounded by unbelievably rude and unqualified staff. My only advice is to take the ferry when travelling from Tobago to Trinidad.
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