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Cork Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
6/10
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2/10

"lowest level of customer service"

(Ireland)

As a regular user of Cork Airport, I have always had a excellent opinion of its services. Unfortunately, this morning while dropping a friend off, I experienced the lowest level of customer service I have in a long time. My friend forgot his phone charger at home and after realising this, I drove straight back to Cork Airport. I was unable to contact my friend who had most likely gone through security. On arriving at the airport, with ample amount of time before flight departure, I asked an employee of Aer Lingus, Ryanair and another company I cannot remember, could they please put a call out over the intercom to call my friend to the other side of security so I could pass the charger through. There is apparently no connection between the intercom system on both sides of security. As it was a Ryanair flight, I asked this specific employee could he please contact a Ryanair colleague at the other side of security to make an announcement so my friend could please get his charger. He couldn't do this. Why, he had no reason. I asked was there any other way, I could go about getting the charger to my friend. He said he couldn't do anything, but if I wanted to try asking security, I could. Of course he said, security probably wouldn't be able to do anything for me. I feel that from a customer service perspective, both by Ryanair and by Cork Airport, there is a complete sense of apathy and disregard for giving the highest level of customer service and simply trying to help your customers. I know this is just a minor example, but one would think in the service industry, employees would try their best to help their customers.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

Cork Airport customer review

(Ireland)

Security check personnel in Cork airport - I've never met the kind in any other airport, there appears to be no accountability and buckets of bad attitude. I tried to lodge a complaint today about a rude girl working there after she snapped at me and made a hand gesture to her colleague about me when I asked for her name (but was refused) and was told there was no facility to complain there. 95% of the employees working in security in Cork are nice and a pleasure to deal with but there are a few bad apples and their management should root them out or train some of them to lose the attitude.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Cork Airport customer review

(United Kingdom)

I travelled through here for the Cork Jazz Festival weekend and was quite impressed. The airport is calm and quiet and I thought facilities airside were very good - the bar has good food and is like a good pub.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cork Airport customer review

(United Kingdom)

I agree with the earlier comments a lovely easy-to-use airport. Flew in and out on Aer Lingus Heathrow service - inbound parked against and airbridge outbound no airbridge but it was a lovely day!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Cork Airport customer review

(Saudi Arabia)

Lovely new spacious Terminal building but needs some atmosphere. Also need to return Rome to their departures listing. Airbridges would be useful as most of the times I've been through there it's raining and passengers get wet walking the tarmac to the terminal building then no lift to the next level only stairs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Cork Airport customer review

(Ireland)

Airport is great for tourist travel but poor for business. No fast track through security. Business lounge is small and poorly kept (dirty drinking glasses poor availability of food dirty tables). That's a pity as otherwise airport is great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Cork Airport customer review

(Ireland)

Cork airport is a new modern building. I had no lost baggage. I flew with Aer Lingus. Airport has nice catering with cafes and shops. The loop is very nice. Easy accessible parking.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Cork Airport customer review

(United Kingdom)

Nice airy new building spoilt by lack of airside facilities. No airbridge no hot food no water fountain. Free wi-fi though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Cork Airport customer review

(Ireland)

Clean spacious check in is quick and bag pick up on return is relatively quick - exactly what you want in a terminal to be fair. I have used this airport a number of times and its design makes the place look cavernous - some music on speakers please as there is no atmosphere whatsoever and it is always seems eerie quiet. Also no airbridges in 2012. Cork get it together! What is the point in having a palace of an airport only to walk across the tarmac in the pouring rain getting drenched the howling wind and cold! Also on arrival - one faces flights of stairs to get into the terminal - especially when you see a 2 airbridges idle and which appear out of use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Cork Airport customer review

(Israel)

MAN-ORK quick procedure in entrance small and easy to find everything good service counters.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 21 Reviews