Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 105 reviews
4/10
4 star Skytrax Rating
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5/10

Copenhagen Airport customer review

Review by (Belgium)

With up to 12 trips there a year Copenhagen Airport used to be one of my favourite airports in Europe. Used to. While ever expanding, the only focus seems to have been to maximise the shopping area one is forced through, rather than the efficiency of reaching your plane. After clearing one of Europe's worst and most laughable security checks, you are forced through a so-called duty free shop. No chance of escaping clouds of perfume. While other airports have moving walkways to the gates to speed up your journey time, you have to fight your way through a shopping centre. This does not leave space for any seating where you can wait until your gate comes up on the screen. When you get to the gate, half the time you won't be allowed into the waiting area, but have to wait in the busy corridor until boarding commences. Again no seating. And don't be surprised if it takes 45-60 minutes from the plane's door being opened until you can fetch your luggage from the conveyor belt. One positive thing though, the Metro from the airport to the city center is really fast.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Copenhagen Airport customer review

Review by (United States)

It has become increasingly crowded over the years, there are plans for terminal expansion to remedy this problem, but it is unclear whether this will be completed during the foreseeable future. The restaurants are pricey, but Copenhagen is a pricey city, and most big city airports overcharge captive passengers airside. There are other problems and it is annoying for me to be set in the middle of the duty-free immediately upon passing security without the possibility of avoiding it. It gives a mercenary touch to what was, before the duty-free shops were moved to their present position, a pleasantly laid-back, but high-service airport. Not everyone wants to buy alcohol, tobacco, perfume and chocolate, and if one is in a hurry to make a flight that is far out on one of the concourses, the duty-free shops are a nuisance. The absence of seating in the transit halls is also a problem, which others have noted. Worst of all was the slow baggage handling. It took me at least 15 minutes to get from the aircraft to Baggage Claim, and when I arrived, an electronic sign informed us that there would be a 25 minute wait for our flight's baggage to arrive - a total of 40 minutes since the aircraft arrived. However since another flight's luggage was scheduled to arrive at the same time and was given priority, adding an additional 15 minutes before the first piece of baggage from my flight plopped onto the carousel. That made the wait for baggage 1 hour 5 minutes. Add 12 minutes for my bag to arrive, my total wait was 1 hour 17 minutes! Things were not always this way, and I am sorry that what once was my favorite airport has fallen this far. On the positive side, passport control for EU and non-EU residents was efficient and painless. Also positive are the various direct connections between the airport and center city - regional train, Metro, and the 5A bus, all either in the terminal or directly outside and, with the exception of the bus, all offering a rapid connection. Also, while many or most shops and eateries at Copenhagen Airport are exorbitantly expensive, there is a shop in Terminal 2 that offers items such as umbrellas, headphones, pastilles, and small personal items at a most reasonable price. Also, a few of the shops offer wares that are priced no higher than they would be outside the airport. This may be small consolation to travelers on a tight budget, but with 25% VAT, there is no way of escaping the fact that Denmark is an expensive country. As for queuing times at security, I have had both good and rotten luck in the recent past. I shall see what conditions are like on my return trip in 3 weeks.
Experience At AirportArrival Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Copenhagen Airport customer review

Review by (United Kingdom)

I spent some 100 minutes at CPH during a transit stop last week. It's full of shops and there are plenty of eating options. The one thing which amazed me (positively) was there was no security check for passengers changing planes especially those going between schengen and non schengen services. Yes they check passports but no scan of hand luggage or passengers. Unusual in this day and age. It means you can buy water at your first airport and still take it onto the second flight which is helpful. Not sure if this is the norm but it made the transit process much quicker.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Copenhagen Airport customer review

Review by (United States)

We used this airport for both arrival and departure and found it to be a relatively small but cozy airport as compared to other European airports. Overall the airport is clean with the exception of restrooms - restrooms were not dirty but there were not very clean either. It is easy to navigate in the airport with brightly colored signs in both English and Danish. It also has a fine number of restaurants and snack bars offering all kinds of meals - fruit / juice bar sandwiches hot food - and not to forget the cafes with Danish coffee and pastries! The baggage claim is on the first floor where there are also currency exchange counters. After the baggage claim one can take the bus (outside the airport) or the train (in the basement) that provides services to Copenhagen Central Station that in-turn provides service to must of Europe - it is very convenient to use public transportation to and from this airport. The duty free shops have a fair collection of merchandise and the prices are reasonable. I would use this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Copenhagen Airport customer review

Review by (United Kingdom)

At first sight a nice airport but once you see beyond the veneer you realise it's designed for the retailer not the passenger. Lots of shops but very few seats before passport control. Once through passport control no organisation or facilities outside gate so everyone in a huddle standing or seated on floor waiting for gate to open at which point mass crowd. Ryanair might not be friendly but at least they are normally efficiently organised. Oh and no announcements of delays and once in gate departure area can't see screens. Good job I checked online!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Copenhagen Airport customer review

Review by (United Kingdom)

CPH worked very efficiently on my recent visit although I can see what people mean about the long distances you have to walk. Be sure to leave yourself plenty of time to get to your gate if you're arriving at the airport on the train especially if you're departure is from anywhere other than terminal 3. Security was busy but relatively quick. Loads of facilities airside but pricey.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Copenhagen Airport customer review

Review by (Germany)

I have been flying in and out of this airport to visit Copenhagen. The Terminal was quite clean upon arrival it was easy to find the exit and the railway station and the airport has a good connection to the local public transport. When flying back home the check-in area was crowded but it didn't take long to drop the bags anyways. There are lots of shops and restaurants inside the security area and one can perfectly observe the traffic outside from the big windows in the gate areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Copenhagen Airport customer review

Review by (Denmark)

Check-in is poor. Even if checked-in online and baggage labels printed you end up waiting in queue to drop the baggage. Security is normally OK but quite often with delays. Most of the terminal area is like a shopping center without proper facilities for just waiting/relaxing without having to spend money. Departing/arriving via the "F" gates is a disgrace and proves that customer service just doesn't exist in Kastrup. Always queues at immigration and endless walking both at departure and arrival for no purpose except to annoy passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

Review by (Lithuania)

Waited 40 minutes in the queue before security and this was a Tuesday at 10.45. After security one enters directly into a tax free shop - rather irritating and a problem if you're in a hurry. Toilets far between the one visited was filthy and badly smelling. Prices for food and drink are too much - I had to pay $11 for a cup of coffee. All other prices double of any other place in Copenhagen. The airport looks nice but with inefficient security staff filthy bathrooms and prices above the skies it's better to avoid it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

Review by (United Kingdom)

Transited through CPH routing BUD-LGW. I had high expectations of this airport after hearing about it being a '4 star airport' and it being in Scandinavia but I was bitterly disappointed. The lack of seating is just completely unacceptable! There are shops here the size of main department store shops and they are just one after another. The number of food options is also excessive. Seems the airport just wants you to spend as much money as possible and forget about the seating. It didn't even seem that busy when I was here and there were people sitting on the floor.. One of the poorest airports I've been to and definitely the worst airport in Scandinavia. CPH managers - take a look at ARN and you'll learn a lot!
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
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