Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 102 reviews
4/10
4 star Skytrax Rating
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7/10

Copenhagen Airport customer review

Review by (United Kingdom) 31st May 2015

I spent some 100 minutes at CPH during a transit stop last week. It's full of shops and there are plenty of eating options. The one thing which amazed me (positively) was there was no security check for passengers changing planes especially those going between schengen and non schengen services. Yes they check passports but no scan of hand luggage or passengers. Unusual in this day and age. It means you can buy water at your first airport and still take it onto the second flight which is helpful. Not sure if this is the norm but it made the transit process much quicker.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Copenhagen Airport customer review

Review by (United States) 29th May 2015

We used this airport for both arrival and departure and found it to be a relatively small but cozy airport as compared to other European airports. Overall the airport is clean with the exception of restrooms - restrooms were not dirty but there were not very clean either. It is easy to navigate in the airport with brightly colored signs in both English and Danish. It also has a fine number of restaurants and snack bars offering all kinds of meals - fruit / juice bar sandwiches hot food - and not to forget the cafes with Danish coffee and pastries! The baggage claim is on the first floor where there are also currency exchange counters. After the baggage claim one can take the bus (outside the airport) or the train (in the basement) that provides services to Copenhagen Central Station that in-turn provides service to must of Europe - it is very convenient to use public transportation to and from this airport. The duty free shops have a fair collection of merchandise and the prices are reasonable. I would use this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
2/10

Copenhagen Airport customer review

Review by (United Kingdom) 20th May 2015

At first sight a nice airport but once you see beyond the veneer you realise it's designed for the retailer not the passenger. Lots of shops but very few seats before passport control. Once through passport control no organisation or facilities outside gate so everyone in a huddle standing or seated on floor waiting for gate to open at which point mass crowd. Ryanair might not be friendly but at least they are normally efficiently organised. Oh and no announcements of delays and once in gate departure area can't see screens. Good job I checked online!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
7/10

Copenhagen Airport customer review

Review by (United Kingdom) 14th April 2015

CPH worked very efficiently on my recent visit although I can see what people mean about the long distances you have to walk. Be sure to leave yourself plenty of time to get to your gate if you're arriving at the airport on the train especially if you're departure is from anywhere other than terminal 3. Security was busy but relatively quick. Loads of facilities airside but pricey.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
10/10

Copenhagen Airport customer review

Review by (Germany) 8th April 2015

I have been flying in and out of this airport to visit Copenhagen. The Terminal was quite clean upon arrival it was easy to find the exit and the railway station and the airport has a good connection to the local public transport. When flying back home the check-in area was crowded but it didn't take long to drop the bags anyways. There are lots of shops and restaurants inside the security area and one can perfectly observe the traffic outside from the big windows in the gate areas.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
3/10

Copenhagen Airport customer review

Review by (Denmark) 17th March 2015

Check-in is poor. Even if checked-in online and baggage labels printed you end up waiting in queue to drop the baggage. Security is normally OK but quite often with delays. Most of the terminal area is like a shopping center without proper facilities for just waiting/relaxing without having to spend money. Departing/arriving via the "F" gates is a disgrace and proves that customer service just doesn't exist in Kastrup. Always queues at immigration and endless walking both at departure and arrival for no purpose except to annoy passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
4/10

Copenhagen Airport customer review

Review by (Lithuania) 18th December 2014

Waited 40 minutes in the queue before security and this was a Tuesday at 10.45. After security one enters directly into a tax free shop - rather irritating and a problem if you're in a hurry. Toilets far between the one visited was filthy and badly smelling. Prices for food and drink are too much - I had to pay $11 for a cup of coffee. All other prices double of any other place in Copenhagen. The airport looks nice but with inefficient security staff filthy bathrooms and prices above the skies it's better to avoid it.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
3/10

Copenhagen Airport customer review

Review by (United Kingdom) 18th December 2014

Transited through CPH routing BUD-LGW. I had high expectations of this airport after hearing about it being a '4 star airport' and it being in Scandinavia but I was bitterly disappointed. The lack of seating is just completely unacceptable! There are shops here the size of main department store shops and they are just one after another. The number of food options is also excessive. Seems the airport just wants you to spend as much money as possible and forget about the seating. It didn't even seem that busy when I was here and there were people sitting on the floor.. One of the poorest airports I've been to and definitely the worst airport in Scandinavia. CPH managers - take a look at ARN and you'll learn a lot!
Queuing Times N/A
Terminal Cleanliness 12345
Facilities 12345
no
1/10

Copenhagen Airport customer review

Review by (United Kingdom) 4th December 2014

Queue for 50+ minutes to even get to the security check even though the active signs are saying "queuing time 21 minutes" - far too few staff. I guess they had a rush of people turning up unexpectedly for all the scheduled flights? Lucky not to miss flight.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities N/A
no
1/10

Copenhagen Airport customer review

Review by (Denmark) 7th October 2014

Advertisement on posters States "the world best security service" this should be changed to "the worlds slowest security service" there are a bit of humiliation involved when standing in line for a long long time when only half or less security points are operating it's crazy. The posters about the world leading service only makes it worse. Also Copenhagen airport is the slowest in getting baggage. Often you will enter baggage arrivals hall with the message of 25 min to luggage arrival this is bad.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
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