Colombo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 119 reviews
4/10
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9/10

"very good service"

(Thailand)

Verified Review | A relatively small airport, easy to move around, all gates not far to walk. One nice touch, my wife had left her iPad on the incoming plane. Within 10 minutes of being in the lounge the ground staff returned it to her before she realized it was missing, very good service. Would that happen at LHR? The same lady recognised my wife on our return trip and asked if everything was ok. One positive issue is how friendly the security staff were, did their job properly but with a smile and asking "how are you today" many of the security staff worldwide could learn how to treat the passengers as guests not as an another threat.
Experience At AirportTransit
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"nothing much has improved"

(Hong Kong)

Verified Review | After many years, nothing much has improved in this airport. It is not a huge airport by any standard, there seems to be insufficient staff at the immigration, long queues are far too often. The queue at the immigration upon departure was no better. Tedious security screening including removing one's shoes and belts. Almost the same shops at the airport for years, and the prices inflated terribly! Except for duty free, where you may hit a bargain. Avoid buying anything if you can at all the other shops, you will be paying through the nose especially for tea! Price is at least double to triple that from buying it downtown. I often believe, an airport is the gateway to a country, it says a lot about them in general. Colombo airport is very much in need of a facelift and complete updating of their facilities. For this reason, try to shorten your time as much as possible. This is one of those airport that makes you feel better off sitting in the plane and leave.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"badly needs a decent overhaul"

(Sri Lanka)

Verified Review | It is a nice efficient airport, but quite old, the airport authority really tries hard to get the building passenger friendly, but again because the infrastructure is old, it does not add up to. Nonetheless, it is quite efficient, services are fast, it has got many check-in points, lots of staff on the ground and rather quick passport control zone. The waiting areas are small and not comfortable, as the airport is small. Duty free store does not resemble the feel of Colombo as fast developing mega-city. The security, while efficient, can be improved, particularly staff behave like military, not like a civil airport security. The lounges also quite dark, not welcoming, furnished with rather old chairs/furniture. Food selection in lounges is mediocre. Better eat something before heading to the airport, there is literally no place to grab something, except Coffee Beans and Tea Leaf, which charges super high prices. Overall, it is a good airport, but badly needs a decent overhaul.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"No queue at immigration"

(New Zealand)

Verified Review | Arrived late evening at the same time as a number of other scheduled arrivals. No queue at immigration, very pleasant and welcoming immigration officer, straight down to luggage hall where the bags were already being delivered. Into arrivals hall where you can quickly organise taxi to city and avoid the taxi touts waiting outside. From aircraft door to kerbside only 15 minutes. Checking into city hotel within one hour of landing. Very impressed.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"reluctant to come again"

(Thailand)

Verified Review | Endless queues for many Xray check (3 or 4 times), immigration, check in, boarding. Impolite and useless people in uniform in the hall. At immigration counter, the officer was talking with a colleague all the time I was in the line: when I passed, no hello, no thank you - still continued to talk. Duty free accept only USD. Must go in small shops for spending out Sri Lankan currency. I will not keep a good souvenir of this airport and be reluctant to come again.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Lazy unhelpful staff"

(Switzerland)

Verified Review | Lazy unhelpful staff, talk a lot, walk a lot but no professionalism at all. Don't expect any help in case of emergency or help with checking in, you will be on your own and need to run after them begging. Different screens will give you different information, don't get excited one one the screen and something else from the checking in staff. Make it least 3 hours before if you want catch your flight.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"being polite takes you a long way"

(United States)

Over the years Colombo International airport has improved tremendously. Same time the infrastructure has been improving at the alarming rate. It's nice to see the things are changing for good in Sri Lanka. But there is a little problem. First SL government official you will meet at the arrival are the Immigration officers. Same way at the departure the last is the Immigration officials. Sri Lanka Immigration officers at the airport are not at all polite. The arrival immigration officer didn't even say 'hello' or 'thank you'. Just "Welcome to Sri Lanka". Departure is the same scenario. Not friendly. Being polite takes you a long way. Simply a "Thank you" is plenty.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
7/10

"CMB has coped well"

(United Kingdom)

Verified Review | Because of runway refurbishments, one had to arrive rather early because of overcrowding and for the same reason they had wisely banned the extended families of departing/arriving PAX from entering the terminal! Well done! Once inside, it was rather easy to get into the check-in area as there were no hordes of relatives blocking your way and the security guards were not overwhelmed. I noticed that they had recruited extra helpful staff dressed in Western style semi-official uniforms rather than more of the Peacock Sari clad usual ground staff who are generally too officious. The new recruits were rather good at their work. I do hope that they become a permanent feature. In spite of the turmoil caused by the runway works, I thought that CMB has coped well!
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"the airport needs an upgrade soon"

(Malaysia)

Colombo Airport is undergoing some runway resurfacing until April and as a result, the flights during the day are pushed to late at night hence the chaos. Having said that, the airport needs an upgrade soon. The check-in area is very disorganized and there are a handful of seats for passengers whose flights are either delayed or are awaiting the airline to reorganise their flights. The boarding area is also messy and crowded. Display screens are limited and it is messy. Prices of food and beverage are too expensive. Toilets are also insufficient for the busy boarding area. This airport is home to the highly acclaimed SriLankan Airlines but the airport facilities and services are abysmal. For those who want to travel to the northern region (Jaffna), flights are limited and only operate from the military airport in Colombo.
Experience At AirportDeparture Only
Date VisitFebruary 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"30mins from touch down to exit"

(United Kingdom)

Verified Review | Arriving at 0330hrs local time and after a long flight from LHR via DOH, I was worse for wear and expected the worst. Surprisingly, my entry into Sri Lanka through was painless. People without a visa had to queue for a visa on entry. The rest of us walked into the immigration desks. The staff at immigration were courteous and I was through and after having bought my legal allowance of Duty Free, I walked through Customs Nothing to Declare. I surprised myself by the less than 30mins from touch down to exit. Outside the airport, unfortunately, were a lot of taxi touts which spoiled the experience.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Shopping 12345
Airport Staff 12345
yes
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