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Cologne/bonn Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 40 reviews
6/10
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4/10

"long queues are common"

(Germany)

Cologne airport has a shambolic track record when it comes to security controls. Long queues are common and it seems that the airport is surprised that there are periods in which more passengers travel. It is really infuriating how the supervisors just shrug their shoulders and when talking to senior airline and airport representatives, they all they there is nothing they can do because it is the Federal Police that is in charge. Having written several letters, finally to the MD of the airport, there is very little in his reply that could restore my confidence. What adds insult to injury is the fact that Eurowings is asking passengers to pay real money for the privilege of using a fast track lane ("Best" tariff) but can, 5 out of 10 not deliver on a promise of fast track. Flying from Cologne at least once a week, I have started playing the sad game to memorize the person behind me, using the normal security lanes, and see who is quicker: this person or me in "fast track". As I said, half the times fast track is snail pace (also because nobody really takes charge of it) compared to the normal lanes. Knowing when to use which is the roulette that I would rather not play, having paid for a privilege. At least, I have the privilege of using a lounge - relying on the terminal seating would infuriate me even more as there is too little space for too many passengers.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"no long queues"

(Germany)

No long queues, the way from check-in to the gate is short and there are some restaurants, cafés and shops in all parts of the airport. Airport parking is not too expensive but not cheap either, if you plan to park for a longer period, better book online, the prices are lower. We would always fly from and to Cologne again.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"quick and easy arrival"

(United Kingdom)

Flew to/from Terminal 2 on a return flight from London Stansted with Ryanair. First impressions were very good with a clean, spacious Terminal following a quick and easy arrival. On Departure however the Security staff were rude with poor communication to passengers and took a long time to process each person (thankfully it was quiet) although I appreciate they are there for our safety so take that one on the chin. Was a bit disappointed with the range of shops, bars/restaurants and were nothing more than just about adequate, particularly once through the Passport checks that UK flights are subject to. Other than that, not too unpleasant though I feel we might have been lucky as were only one or two other flights in the same Terminal during the two and half hours we were there. Overall not too bad an airport and well connected to Cologne via train.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"there are still not enough plugs for laptops"

(Germany)

How is it possible that in the area of departures there are still not enough plugs for laptops? I never can charge my laptop when not sitting in the lounge and in the departure area for flights to the UK there is no lounge. This is just very, very bad service and it doesn't help that this airport always plays the pling-pling music with the anouncement "hope to see you soon". No, hope not to have to fly from Cologne-Bonn Airport again.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Cologne/bonn Airport customer review

(Germany)

Short distances, almost all relevant services for continental travels, fair pricing for parking, 24/7 operations, friendly atmosphere. WiFi is free of charge but occasionally overloaded, limited selection of food and beverages in the security area but too expensive (as probably on all airports). Power outlets in public seating would be nice. Whenever I can I fly from CGN instead of DUS, DTM, or FRA.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Cologne/bonn Airport customer review

(Germany)

Very pleasant experience. Security staff were friendly and well organized, no long waiting time. Passport control for non-Schengen flights could be better as it opens quite late (we had a very early flight to London). Passport control was well organized and pleasant with no significant waiting times. All seating areas and toilets in the Terminal are very clean. Many shops and Cafés for such a medium-sized airport, even after the security control. Very nice airport.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

Cologne/bonn Airport customer review

(Germany)

We flew to Antalya with tuifly and arrived at Cologne/Bonn by train. The way to the Check-in Counter in Terminal 2 was easy to find and also very short. We appreciate that the Terminal was not crowded, clean and bright. We made a little stop at McDonalds where we found a playzone for our kids. The big panorama windows allow them to watch the aircrafts on the aprons and a little playground with a plane and a slide shorten our waiting time. It was an enjoyable atmosphere and a very good start in our holiday.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping N/A
Wifi Connectivity 12345
yes
9/10

Cologne/bonn Airport customer review

(Germany)

Enjoyed my trip to Mallorca with AB and CGN's Terminal 2 with its modern architecture. The check-in was hassle- free. The stuff were helpful and friendly. There was no queue at security! The waiting time was entertaining because of free wifi and the selection of restaurants and shops. The connection with S-Bahn line S13 to Cologne central station is okay. Every 20 minutes travel time 15 minutes EUR 280 one-way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Cologne/bonn Airport customer review

(United Kingdom)

Great new T1 refurbishment completed. Light airy new flooring clean pleasant! Super fast security check with open minded and friendly and smiling personnel!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Cologne/bonn Airport customer review

(Italy)

Terminal 1 is huge for a medium city. Terminal 2 is much more light and airy but I have only seen it from the tarmac. T1 Baggage claim is the worst signposted among all the airports I've been. You have to search through two long lines of shops for the exit. Evidently they want your last dime before you leave. On arrival the train station is quite far. You have to walk all through the horseshoe shaped terminal building to the opposite edge then down the stairs to the train platform and up to the ticket office. S13-S12 lines are a very fast and cheap way to reach downtown Cologne and back. T1 is spotless as you may expect but it's a bit dark before security. The age of the building is more evident airside especially at the gates. If you are headed to a non-shengen country do not cross passport control too early because after there are really no thrills.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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