Clark Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
5/10
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1/10

"a complete nightmare"

(Macau)

Trip Verified | This must be one of the worst airports in all of Asia. Endless queues and waiting required for everything. From the airport entrance security and baggage X ray queue to the check in queue, then it goes to the terminal fee queue (why cant the 600 Pesos be included in the tickets?), then the immigration queue, followed by the security check queue. Then the boarding passes and passports are checked again before passengers are herded like cattle to the departure hall. Philippine travelers also have to pay a travel tax of PhP1,600 before being permitted to check in. That's another 15 minutes wasted. The entire process takes a good one hour, if you are lucky. It also extremely inconvenient and nerve wracking to do this, more so when traveling with children and infants. The airport is not clean, toilets are dirty and staff do not smile, except the immigration who were very friendly. There are no branded shops or restaurants available and no priority queues for premium passengers. Staff at the sales booths appear lethargic. One size fits all - welcome to the airport from hell! Clearly this airport was not designed with any kind of customer experience in mind, rather with a process driven approach which is a complete nightmare. Clark airport has a long way to go before it can provide passengers with a departure experience from the Philippines which is worthy of an established international standard.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"accommodating for passengers"

(Philippines)

Trip Verified | Clark Airport is well secured and accommodating for passengers and there are plenty of seats provided in the pre-departure terminal. There are also small food stalls for the passengers who can fill their tummy while waiting their flight to depart.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"has the potential to be good"

(United Kingdom)

Verified Review | A good alternative to Manila International airport. Used this airport several times now. Both domestic and international. International flights is very good and fast. It is not spacious enough, this airport has the potential to be good if upgraded. However, domestic the flights I used are delayed but nowhere near Manila domestic. It lacks food options. It is also very basic and hot due to poor air-conditioning. Philippines should make use of this airport as it has the potential to be the best in the northern Philippines.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"clean, comfortable, very convenient"

(United States)

Clark Airport is now our favorite way into or out of the Philippines. We flew in on Asiana, and 2 weeks later, departed on Emirates. Both arrival and departure were smooth experiences. Immigration, luggage claim, and customs were fast and efficient, and we were meeting our family in just a few minutes. Departing, the security and check-in were fast and efficient, and the staff were professional, efficient, and pleasant. Queues were short, and the gates were all just an escalator ride and a few steps away. The gate area was spacious, clean, and comfortable. Rest rooms were clean and in good condition. Food offerings were quite adequate for a small airport, and reasonably priced (no lie!). WiFi worked fine. Not a lot of shops, but hey, we're flying, not malling. The only concern is that it was difficult to get an adequate cell phone signal at the gate area. Some other passengers were having this problem as well, though I did manage to make my call after a couple of tries. The VIP lounge takes walk-ins for p800 - pretty reasonable. But the main advantage of this airport is location - you don't have to fight Manila traffic like you do going to or from NAIA. If your destination is anywhere north of downtown Manila, this can easily save you the better part of a day! It's not big or glamorous, but who cares? It's clean, comfortable, and very convenient. I'd definitely recommend this airport for any traveller, and especially for families.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"modern airport and very efficient"

(Italy)

Modern airport and very efficient. Upon arrival by taxi one of the porters thoughtfully brought a cart for the luggage. Check-in area wide and modern. No queue at check in, airport security or even for payment of airport charges. Gate area very clean and equipped with a wide selection of dining options. The view of the imposing Mount Pinatubo is something unique.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"toilets are filthy and smell"

(Philippines)

Clark Philippines Domestic - The Domestic airport (formerly inside the luxurious international terminal) is now an awful tin shed at the side of the airport - it only services a handful of flights to Cebu. One shop selling coffee and no other food (yet Cebu Pacific can be up to 6 hours late when it comes in delayed from Singapore). The toilets are filthy and smell - no cleaners. No Flight Information. The secret is to sit in the Check in zone outside until the last second before entering.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"can't forgive the slow and long queues"

(United States)

This is a small airport about 2 hours from Manila by car. Upon arrival, I found that it took over an hour to get through immigration and customs. This is about the worst I've ever seen. After that, you'll probably want a taxi. Unfortunately, they will try to overcharge you, not even honoring the prices posted on the sign. There is no free wifi and it looks a bit sad and worn. One bright spot is that the food service counters, although humble in appearance, are relatively inexpensive for an airport. Also, the staff seem pleasant enough, despite the understaffing. I could easily forgive the airport not being fancy, but I can't forgive the slow and long queues at immigration and the mismanagement of the taxis.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

Clark Airport customer review

(Hong Kong)

Chaotic, no transfer facility, must clear customs and pay departure tax. 3 people on immigration for nearly 300 people, both in and out. It takes 10 minutes a person to clear immigration. If it had not been for ground staff we would have missed connection. It must have a transfer facility, if not close it!
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
8/10

Clark Airport customer review

(United Kingdom)

I used to fly into Clark regularly and preferred it to Manila. The airport was refurbished and appears new and all areas from check in through security to departure gate is fast and efficient. In 2014 there was a number of International flights including Emirates and Gulf air flying into Clark And there was a good range of domestic flights available including flights to and from manila. However after an increase in fees charged to airlines most of these flights have now ended leaving an empty unused airport which handles a few flights daily. The one remaining domestic flight to Cebu departs late evening and the terminal is deserted. This is a wonderful modern clean efficient airport that is underused as a result there is very limited terminal shopping / refreshment facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Clark Airport customer review

(Philippines)

Outbound to Hong Kong 13 April. I could see definite improvements at this airport since my last visit. Much quicker through immigration both outbound and inbound. More shops available and eating establishments. Keep it up!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 14 Reviews