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Christchurch Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 31 reviews
6/10
No Skytrax Rating
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1/10

"really should do better"

(New Zealand)

Absolutely awful experience. Four planes arrive at once causing huge congestion. The queue for Smartgate was enormously long. My wife's picture wasn't recognised causing a delay. My picture also wasn't recognised, so I had to join the queue of people being dealt with manually. The worst airport experience of any I have had in NZ and Australia. They really should do better.
Experience At AirportArrival Only
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"excellent once again"

(Australia)

Excellent once again. The queue to pass through security was quite long (150-200 people) as people had been queuing up prior to it opening at 4.30am. Once it opened it only took 15 mins or so to go right through as there were plenty of staff available. Staff friendly as always.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a fantastic airport"

(Australia)

Christchurch is a fantastic airport. Very clean, short (or non-existent queues), friendly staff. Nothing more really needs to be said.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Christchurch Airport customer review

(Australia)

Arrived on 3/4 full Emirates B777-300ER. Disembarking aircraft swift. Bags on belt within 10 minutes. Flught arrives mid-afternoon and is only international arrival at this time. Enough customs staff working to handle passenger numbers. Cleared customs and out of airport within 20 minutes from disembarking aircraft.
Experience At AirportArrival Only
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

Christchurch Airport customer review

(Australia)

The renovated Christchurch Airport is one of the best airports I've visited. The design is passenger friendly - well signed, open spaces and appears to be cleaned regularly. Bags are usually quick on the baggage belt from arriving aircraft. Christchurch benefits from only having a handful of airlines servicing the airport so this cuts down on clutter. My only complaint about this airport is security. For domestic gates for jet operations, I noted about 100 passengers queuing for only one open security scanning lane when there are three. It seems New Zealand Agiation Security are trying to skimp on funding more aviation security employees.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Christchurch Airport customer review

(New Zealand)

Recent upgrades have made this airport far more international in flavor but it still has a friendly Kiwi feel. The NZ landscape scenes and birdsong in the jetways make a lovely welcome and farewell! Good view of Southern Alps from min international departure lounge. The new domestic lounge is also a nice piece of architecture. Although it handles international flights Christchurch is still a fairly compact airport and you should not anticipate long waits. Border checks on arrival may take a little longer but border staff are protecting the country from nasty bugs that could devastate NZ primary industries. Only downsides: big multi-storey car-park dominates the exterior on the city side; lack of fast and easy express bus to city center and taxis are expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Christchurch Airport customer review

(United Kingdom)

Small but fantastic airport very modern and clean. Terminal is easy to get around Internet is quick and many shops and dining areas present at the airport. All in all a great new airport and one of the finest in Australasia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Christchurch Airport customer review

(Australia)

Arrived on a 100% full Emirates 777 (economy class) and was out of the terminal in 20 minutes. The new international departure area is the best part of the terminal with a lot of space and great views across to the snow capped mountains. The regional part of the terminal is a zoo with totally inadequate space and seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Christchurch Airport customer review

(China)

Jan 5 Queenstown-Christchurch Jan 8 Christchurch-Singapore. Small but lovely airport easily access to downtown with airport shuttle bus. Very efficient check-in security check immigration and baggage claim service polite and friendly airport staff food and beverages price reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Christchurch Airport customer review

(United Kingdom)

This airport has a very bad attitude to travellers who need to wait overnight. My wife and I had an early flight and could not check-in online so had to arrive at a time when it would have been pointless to book a hotel room. We were not the only ones in this situation but all of us were herded to the most draughty place in the terminal and forced to sit on uncomfortable metal seats all night even though there were more comfortable seats nearby. We could have paid to use a "lounge" area but on investigation this was found to be a dark dingy airless space barely more comfortable than in the terminal. A security check was carried out on all those waiting and we were issued with wristbands so restricting our comfort in this way is completely unreasonable. Some passengers tried to get some sleep laying on the floor but were woken up and forced to move by the security staff. The excuse for this? We would be safer if there was another earthquake! What spurious rubbish. Shame on you Christchurch Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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