Chicago O'Hare Airport

Not Verified | We arrived from Munich airport, where it was very clean, organized and smooth process to get to our gate and board the plane. Arriving to Chicago O'Hare was a shock. Very dirty, rude staff who were yelling at everyone. It is not my imagination to say there were at least 5000 passenger entering this big area (under construction!) and there were only 5 officers checking passports. We all pretty much missed our connecting flights and had to scramble to get a Hotel for the night and the process repeated itself again the next morning. So disappointed to see one of the biggest cities in US and one of the biggest airport in the world was an absolute disaster. I make sure I will not ever travel through O'Hare and also make sure to discourage everyone I know not to consider this airport as an option.

Not Verified | The security is terrible. I was frisked down because I gave the security a bit of attitude after they rolled their eyes at me and aggressively yelled at me to unload my things. Any time I asked a question it was like I was in the wrong. The TSA does not care about anyone who comes through. If you can find a different airport, do so.

Not Verified | I have never experienced such rude and mean security staff. They laughed at me when I didn't push my carry on luggage through, and took my souvenirs and carelessly scattered them. The whole process is extremely difficult, slow and confusing.

Not Verified | Do everything you can to avoid this airport. There are good workers here but it’s not enough to overcome the atrocious design and apparent lack of investment by airlines and the city. You will be delayed. You will have a terrible time in customs. You will have a terrible time getting through security. They will change your gate at least 3 times (to different terminals). You will be shocked at the lack of food and drink options (as bad as the old Kansas City airport if you can believe it). You will get lost due to bad/conflicting signage. They will try to charge you $10 for a sticker (souvenir for the kid). No one will care about any of that or be there to answer your questions. This place should be condemned. I saw an article indicating they invested $8.5 billion here. Someone should be invested for fraud, there is no indication of upgrades. Good luck if you are forced to use this god forsaken place.

Not Verified | Connecting through Terminal 5 on the way back to Heathrow. Hardly any restaurants with seats or retail outlets to help pass time. Staff at the Wow Boa and Urban Olive were uniformly rude, bordering on aggressive. The food was basic rubbish at restaurant prices. I get airports are more expensive but at least try! I give UK infrastructure a hard time but none of its airports are as bad as this place. Will never travel through here again.

✅ Trip Verified | Had connecting flight out of terminal K. Absolutely filthy. Food court tables were sticky and hadn’t been swept under. Counter in that area of covered in dust. All trash cans were overflowing.

Not Verified | TSA well organized, check in very friendly, After TSA airport employee personnel standing around in large groups, blocking passage. Language used was unacceptable, felt like being on a street corner. Seems like employees should have a break area rather than grouping in gate areas eating lunch or on breaks and acting like at a home party with the enormously loud laughter and joking. I also think the cell phones should be put away when working as it does not make anyplace look like the employees are needed when they walk around on the cell. O'Hare has a lot of employees who seem focused and dedicated, also very friendly, but it also seems like a lot of the hiring was done by a friend as a lot of them seem to be hanging out.

Not Verified | I was traveling back to the country from a short vacation in Cancun Mexico with my spouse. So coming in we had to land from Cancun, navigate immigration/customs - get to trams and to departing gates to reach my domestic flight to get home. It was simply the most backward, unorganized mess of a process I have ever had in any airport. After lines to do that we got through and had to go through the baggage area even though we only had carry on bags. So we had to get into an free for all mess with hundreds of foreigners cramming to shrink into one line to get pas a chokehold were a customs officer selected those to get searched. After this we then lucked out and after being given bad information from a security or police officer that was working an information booth my wife and I lucked out and got on a tram and found the right way to now to to our gate of departure. Now another security screening, everyone goes through the same. line, We finally got through and ran to our gate and directly on to the gate and made it out on time. With not a minute to spare. We have to do better. Honestly, its intolerable. I will never fly through Chicago again.

Not Verified | I took a layover flight, so I could spend a few hours with my daughter that I haven't seen in over a year. It took 86 minutes for our bags to arrive at the carousel. I expected 30 minutes max. This takes my 2.5 hours with her down to 1.5 hours. So unacceptable

✅ Trip Verified | Horrible airport. The layout is one long corridor and you may need to walk almost the whole distance twice if you checked a bag for arrival. There aren’t enough baggage stations for the number of flights, to the point where two or more international flights will have to share a station. I didn’t get my baggage until more than an hour after my flight arrived. The airport is also clearly understaffed. If I had to say one good thing about the airport, I can say the bathrooms by the flight gates are clean, although I can’t say the same of those by baggage claim.