✅ Trip Verified
| I sincerely hope I never have to travel via this airport again. It is the most disorganized, unhelpful disgrace I've ever encountered and I've travelled extensively including 3rd world airports which function far better than this place does. I had the misfortune of transiting through O,Hare on my way back from LAX, which isnt much better. On arrival in T1, I looked for the "In Transit" signs or directions to any sort of "Transit" desk or information. There was none. I walked for what seemed miles, looking for some sort of information or advice on how to proceed. The flight information board didn't show my connecting flight either so I had no way of knowing where to go or which terminal I should be looking for. The information desk was unmanned. Eventually I found a young lady who was on a security checkpoint. She advised me that I should make my way via shuttle bus to Terminal 5. Having done so, I then stood for 11/2 hours at security before I reached the gates only to find that there were no flights form my carrier (United). Again, I spent ages trying to find someone to speak to for information. Eventually I found a woman pushing a trolly. She advised me that I should be at T1 as that's where United fly from. By now my 3hr transit window had all but gone. I returned to the shuttle bus and the Queue was over 200 people deep. I approached an official with a yellow jacket on who was supposedly in charge of the queue and explained I have an extrememly short connection, he refused to allow me on the bus and told me to join the end of the queue. I had no option but to barge through or I woould miss my flight. Eventually I made it back to T1 and through security AGAIN and eventually to my gate with 5 minutes to spare. Frustrated, harassed and sweating. An absolute disgrace! No information and some very unhelpful staff. I don't blame the young lady I spoke to at T1, it was not her job and she made an honest mistake but the rest of the staff where totally uninterested and rude.