Visited for Songkran this year. Lovely to be met by Thai dancers in traditional outfits. That's where the satisfaction ended. My phone credit had run out. There is nowhere available in the terminal to purchase a top-up. I was being picked up and could not contact my driver. "Information services" suggested I take a taxi into city buy a top-up at 7/11 then come back to airport. How ludicrous? No offer of using the phone. told to try public phone. Refused to give me change of baht 1000 note as that was all I had. No customer service whatsoever.