Chennai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 87 reviews
3/10
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5/10

"arrival is below average"

(India)

Not Verified | This airport needs to make better use for the amount of space they have. It is better than the previous terminal, but still needs some development. Why not have carpets instead of tiles in the waiting area? The arrival environment has always been a drawback to this airport. The baggage belts need to be changed because it gives a very old look. The authorities need to install better lighting in the arrival lobby and improve the ambiance of the arrival, then only the people will have a good feeling when arrived at Chennai. Overall, departure is above average and the arrival is below average. I hope there will be further development of this airport.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"slow immigration queue"

(United Kingdom)

Not Verified | International arrivals often require long walk to immigration. Extremely slow immigration queue, more than 1.5 hours to get processed, despite having applied in advance for an E-Tourist Visa. The benefit was bags were on the belt waiting. Had to have an x-ray of bags before getting to arrivals hall. Money change in baggage reclaim and also in arrivals. Limited toilet facilities. Domestic departures very bureaucratic, you have to show paper copy of E-ticket and passport before getting into the terminal. Next you have to have your suitcase scanned, security banded (separate queue) and then you can actually check-in. Security is confusing with scanner a long way from the scanning units which are done by sex. Boarding pass needs to get a stamp during the scanning process and then departures. Two small food courts one at each end. Air bridges to most aircraft with 4 bus gates downstairs. No announcements so need to watch screens for any changes etc.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"it has been face lifted quite well"

(United States)

Not Verified | I have been using MAA since 1994 intermittently. I was in for a pleasant surprise this time. While I heard Delhi and HYD have improved, was always concerned about chennai that it was lagging. Recently, things have taken a turn in the right direction. The airport looks classy in and out. While some cultural issues like restroom floors being wet always remains a matter of concern, overall it has been face lifted quite well. The site from GST flyover looks amazing with lights. The approach has always been easy and good, continues to be so. Relatively a small but not less busy compared to the other big 3s in India.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Awful maintenance"

(India)

Trip Verified | Awful maintenance. There are cobwebs all over the place, the floors are dirty and cracked. The washrooms are appalling. Don't use them if you can hold it in, you'll find better ones at a railway station in India. The staff are lazy and indifferent. Displays here are inadequate, and can mislead flyers. The inter terminal shuttle service needs improvement. There is a single traveller, which can seat upto 9 people. Need more shuttles. You're liable to miss flights if you rely on the staff.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Display in English is for 15 sec"

(India)

Not Verified | I nearly missed my flight because all the display monitors display flight information in Tamil for most of the time. Display in English is for 15 sec once in 20-25min, that too is on limited monitors. Also, the flight exact status (schedule, security check, boarding, etc) is not synced at all the places.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"badly built, badly finished, cheap"

(India)

Not Verified | The toilets are filthy and mainly used by airport staff. Why is there not a separate toilet facility for staff? No special queue for Business passengers, both at Immigration and Security. No privileged lounge for Biz passengers. Same layout as Domestic airport, badly built, badly finished, cheap. How much the contractors and politicians must have cheated!
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very slow airport"

(India)

Not Verified | My Singapore Airlines flight landed at 10pm. The luggage clearance staff are so slow that I received my luggage around 11.30pm. It happens everytime I return to Chennai from abroad. Nobody is even supervising, nor working on it. Very slow airport.
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Signs and Directions are bad"

(India)

Verified Review | Really bad airport experience. The seating capacity and arrangement is pathetic. Why is the Transit hotel / arrangement so far away from the lobby area? Do they assume that Transit passengers will tolerate low standards? Signs and Directions are bad. Cleanliness in the toilets is just bearable. The janitor was the only guy working proactively.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Baggage took forever"

(Qatar)

Unverified | Connected from Bangalore and onwards international. Baggage had to be picked up and checked in again in spite of through check-in. Baggage took forever. Absolutely no help to travel the long distance from the domestic to the international terminal. No inter-terminal buses seen. Buggies non-existent. The one that did come was racing off on his own business. Had to insist firmly to airport police before they stopped it. Neither airline staff, nor airport staff, nor police were helpful. Long check-in queues. Customs and immigration were not crowded that night. Airport facilities dismal. No quality F&B outlets. Just some shabby stalls without any selection. No cold bottled water on a hot day. Excuses ranged from "cooler not working" to "don't have". Almost 3 hours between flights was insufficient for a hassle-free transfer. The experience was incredibly stressful and an absolute disaster. Never travelling via Chennai airport again.
Experience At AirportTransit
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"excellent experience"

(India)

Verified Review | Excellent experience at the security gate. Impressive effort by the guards and the management to ensure that total time in line was under 10 mins. This is the best experience I have had at peak hour in any airport in India, hope the rest of the airports can follow suit.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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