❎ Not Verified
| This airport is a complete fiasco. I have lived in Charlotte all my life and I am very familiar with the airport, but with all the construction going on at CLT there have been more issues I have encountered, mostly associated with parking, but this was probably was the worst out of all of them. I was flying American Airlines from Charlotte to Pittsburgh to see friends and normally I use Park N' Go but this time I decided I'd park in the Daily Decks since it was closer to the terminal I was only going for 3 days, I always avoid the Long Term lots since those lots are a zoo and they have been that way forever. When I parked the first shuttle was full so I waited almost 20 minutes for another one to come and when it came the driver offered no help to anyone with large suitcases. In the airport the line at check in was ridiculous, the agents were taking their sweet time checking people in, American app was not working so I couldn't check in with it. Check-in took about 25 minutes, security lines were insanely long and I finally ended up going to the E checkpoint even though my flight was at Concourse C since it was the least of all of evils but even then TSA still took almost an hour. TSA Staff were all very rude and were barking orders at people military style, I put my laptop in the plastic bin with my wallet, phone, and shoes like I have countless times before without a problem and the TSA agent barked at me claiming I wasn't following directions and that my laptop had to go in it's own container, I looked on TSA.gov and nowhere does it say that's required, all it says is you have to remove the laptop from your carry on, which I did. Of course since I knew they were just doing their job I didn't argue. I go through the scanner and wait for my bags and I couldn't find my backpack, I ask one of the agents and she flat out ignored me and said I was asking the wrong person. I finally saw them staring at my bag on the screen and I stood there until finally after 15 minutes an agent asked "is this your bag" and I said yes. As it turned out a set of souvenir coins that had formed a clump in my backpack apparently looked weird but when I asked if I could just take it out and show them what it was they yelled at me saying I wasn't allowed to touch the bag and I'd be denied boarding if I did. Nobody was willing to help, they were treating all the passengers like dogs, even children and the elderly, it was just appalling. There's a large amount of restaurants and retail outlets at CLT but once you're at the gate the seating areas are cramped and there is very limited seating. The concourses have hardly changed at all since the late 90s. Some of the gates in Concourse E still use ancient dot matrix printers. After the TSA incident I just barely made my flight by 15 minutes even though I arrived at the airport almost 2 hours prior, gate agent was the only nice person I encountered at the airport, she probably heard of the all the TSA problems from other passengers because when she scanned my ticket she said "don't worry I wouldn't have closed the door on you" she said there were 12 people on the flight still stuck in the TSA lines. Given this is my home airport it is embarrassing to see that they treat customers like this.