| I have arrived at this airport twice in a span of a few months and while I had hoped my experience was a 'one-time thing' or just a bad day, I'm sorry to say that was not the case. I have not flown a lot in my life but when I do I usually have 18+ hour journeys. As a citizen of the United States, it is nice to come back after a few years. Well, after an eight hour flight over the ocean, the first thing you are met with is passport control. I have to say that the TSA, guards and police who work there are some of the most unhappy, unhelpful, and rude people I have ever had the mispleasure of interacting with. There were many lines and unclear, sometimes conflicting instructions. We were met with a man who did nothing but treat everyone like an animal, yelling and being rude to people who were confused. Even after the handful of times I have flown, flying and airports are still daunting and I feel sorry for the people who are first time flyers or tourists who will be met with this the first time they are in the country. In May, when I arrived with my boyfriend from a European country, we were met with hostility. When attempting to go through the line, they asked if we were family, if we were from the same household, which we were. The woman simply barked at us that we were indeed not together or family before we could even say anything. She then told her colleague to not help us because we were trying to get through the line faster. We were separated, he needed to be pulled to another line and I was forced to wait at least an hour on the other side. Needless to say we missed our next flight. I've never been so poorly treated in my life. These people should be ashamed of themselves. I understand they have an important job to do but there is no excuse for being so hateful and so rude to people, most of which are confused or afraid. We were almost in tears by the time the process was over. This airport was a stark contrast to the previous in London which was quick, painless and effective. Charlotte Douglas is anything but. On a brighter note, after we got through security, we talked to a woman to rebook our flight and she was very nice and very helpful. The security process is so long, so uncomfortable and the people are so rude I couldn't possibly recommend this place. I hope I never have to arrive in that airport again. Nothing says welcome to the USA like a bunch of angry people screaming at you and treating you like yesterday's trash.