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Charlotte Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 72 reviews
5/10
No Skytrax Rating
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10/10

"clean, spacious and comfortable"

(United States)

Overall an exceptionally pleasant experience. After two days of miserable airports and international travel, CLT was a dream. TSA checkpoints were my only complaint. The airport itself was clean, spacious and comfortable. So many options for food and shopping and every convenience for the modern traveler (good WiFi, water bottle filling station, charging station). The bathrooms were clean and stocked with complimentary travel necessities. Amazing how free mouthwash can make you feel human again after days of air travel. Given the option, I will always connect through CLT.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"everything closes at 10pm"

(United States)

All I can say is if you have to be at Charlotte Airport at night you are screwed if you are hungry considering everything closes at 10pm and no one will give you any help even if you just want to grab something and go. So, never take a late flight at Charlotte unless you plan to pig out at your previous airport or house before you arrive. At 10.05pm when a restaurant still had about 10 people inside drinking away would not let us order one thing off the menu to go. Pathetic and really bad on the service end. And they all act like you have gotten on their last nerve, sorry my previous flight was delayed and I have just now to eat but that is not my fault either the delay is also your fault. So, will only be traveling through Charlotte airport during the day from here on out.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"a comfortable experience"

(United States)

We arrived at the airport at 6am and all staff were cheery, friendly, and funny all the way onto the plane. Fluid management made it a comfortable experience as well.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"overall atmosphere is very unpleasant"

(United States)

The director of Charlotte Airport should be forced to endure being a passenger having to depart out of either terminal D or E. Gates lack adequate seats, seats and carpet are dirty and overall atmosphere is very unpleasant. The gate agents continually announce on the PA over each other. Sometimes 3 flights leaving out of the same gate. In other words, it is a horrible experience. Next time I am there I will take photos to post.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

Charlotte Airport customer review

(United States)

My wife and I were attending an Army reunion at Madison WI. Trip to Madison was good, but on the return flight into Charlotte the requested mobile transport for my wife was not at the gate and approximately 30 minutes were wasted trying to procure transport to get to the gate by boarding time. The driver explained that his cart broke down and that he checked 3 others which were not serviceable. We had to change to another cart as they cannot change floors. On the lower level, the employee scanned in the wrong flight and gate and my wife caught it before we left, very poor management on having serviceable transport available as well as employee who can operate a scanner. The connecting flight from Charlotte to Columbia (CAE) is not worth the effort with far too much time wasted on the ground, boarding, taxiing and deplaning and no space on the small "puddle jumper" aircraft for standard carry on luggage. Next time we use the Columbia shuttle service.
Experience At AirportTransit
Date VisitMay 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
yes
10/10

Charlotte Airport customer review

(Germany)

Distance from car rental area to check-in isn´t that far compared to other US airports. TSA is a story of it´s own. Not the airport administrations fault! Be prepared to walk a few minutes to get to your gate, but it helps to burn some calories. I rate it as one of the best in the eastern US.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
1/10

Charlotte Airport customer review

(United States)

Where to even start. So they installed machines in the arrival area, presumably to get arriving US citizens through immigration faster. Or so you would think. Instead, they actually added those machines as an additional step to hassle incoming passengers, because after queuing for half an hour for the machines you will then be made to queue again to see an agent. If you have the misfortune to be a permanent resident in this country, they will now take your fingerprints and your photo twice. Yes, both at the machines and at the officer's. Of course they then also ask you what you want in the USA. The whole process is ridiculously inefficient, the staff are unfriendly and unhelpful, both visitors and citizens/residents of this country are treated like criminals. The worst experience at any airport.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

Charlotte Airport customer review

(United States)

I have to go to this airport every time I need to fly somewhere and it's such a hassle. The staff and employees are very unfriendly and unhelpful and they assist people with the fewest words possible. Most staff don't look like they enjoy their jobs. Checking in is especially a hassle. They don't care if you miss your flight or not. The airport itself isn't too clean either. The signs are sometimes confusing as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Charlotte Airport customer review

(United States)

What a nice airport. Can get international flights but not huge and crazy like DC or Atlanta. Lots of facilities and they have old fashioned rocking chairs in the terminal area-nice touch. Also have attendants in the restrooms-also a nice touch. Only negative is their intercom system. Hard to tell which gate desk the announcements are from and hard to hear some clearly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Charlotte Airport customer review

(United States)

The airport is very busy and does a very good job moving travelers. But the U.S. Customs Service is the very worst of several ports of entry we have been thru. The staff are not well informed uniformly rude and insulting. Overall an extremely poor impression for foreign visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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