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Cebu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 46 reviews
5/10
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2/10

"not a nice experience in the modern age"

(Saudi Arabia)

Verified Review | Chaos reigns at Cebu Airport - even on departure as its a battle just to get to the international drop off area by car. Once you have got inside the terminal you are again met with overcrowded areas and this was early evening. First X-ray check was pretty quick and once checked in you still have to pay this P750 departure tax which should be abolished. However, on this occasion when I got to the counter a queue had built up, and as is the norm in this country the cashier was on the phone. The other booth was closed but there was an employee there doing nothing. So why not have both desks open as a queue had quickly built up? The employee on the phone didn't care less about waiting passengers. Once through you get to have a boarding pass scanned before the next security check which again is another waste of time as your boarding pass is checked scanned before you board your flight. Second X-ray scan you have to disrobe basically. The saving grace and is still a surprise is that immigration is very swift with well trained staff being polite to departing passengers. Sadly after immigration you are hassled by staff at the duty free shopping areas which you can't avoid asking if you'd like to buy anything. Signage has not improved any since my last visit and it's just noticeable everywhere is crowded. Departure seats are cold and uninviting. Internet connection although free hardly works and kept disconnecting. Air conditioning is not up to the cooling effect with the amount of people inside the terminal sadly. Toilets dirty so use only if you really need to and they are not maintained. This airport is not a nice experience to have to go through in the modern age.
Experience At AirportDeparture Only
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"arrivals is as chaotic as ever and has gotten worse"

(Saudi Arabia)

Arrivals is as chaotic as ever and has gotten worse. No air conditioning from leaving the aircraft until you get to the first health check screening point, this is a long sweltering walk if you are on one of the further gates as the flight I was on. Even in the immigration area and main baggage hall the air conditioning is truly dreadful when two flights have arrived at the same time! Immigration was efficient with what looks like a lot of young courteous personnel manning their stations so BI at least are doing something rights after many decades of poor employees. No as I did not have check in baggage I had nothing to declare but the custom organization was terrible. There was one line and everyone had to go through the red something to declare channel which was very slow considering two flights had arrived. Once you finally get past here avoid the toilets as they are filthy and with so many passengers are not even cleaned. Truly awful. When exiting arrivals you are met with total chaos of vehicles all over the place, hundreds of people and the whole place is out of control. Nothing is truly signposted, no air to breath, no safe place to cross because of all the vehicles jammed up. Arrivals is truly a stressful and awful experience at this airport right now and officials have truly forgotten this area.
Experience At AirportArrival Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"staff not very helpful"

(Malaysia)

Verified Review | I don't mind paying departure tax at Cebu but it is very inconvenient that this is not added to the ticket costs and you have another ridiculous line. Staff not very helpful. Airport bathrooms were nice and clean. Security was very tight which is absolutely fine and in fact comforting.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"International departure has improved"

(Saudi Arabia)

International departure has improved but first X-Ray area is still disorganized with arrogant staff. Signage and directions are notably very poor as you move through. It's sad that you still have to pay a departure tax of P750 which is a shock as NAIA Manila have stopped this extra line of red tape. This slows the whole departure process down big time. This departure tax recipe adds 3 extra checks before you get to immigration. This needs to be done away with ASAP. Again once past immigration which was efficient you have no real signs visible telling you of directions etc.. More thought needs to go into direction signs in terms of position, color and style of font. They need to stand out to guide the passenger. Departure seating is not very inviting at all. Departure involves too many checks and really causes more queues and frustrations from passengers. This airport tax has to go pronto.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"terrible this morning"

(Philippines)

It was terrible this morning, Dec 30 at Cebu Airport. The queue of people from the final inspection at the boarding gates reached back up to the initial inspection. This resulted in these very long lines as soon as you alight from your car. It will take you about an hour of queuing before you get to the boarding gates. I would have missed my flight if I hadn't have haggled with some airport personnel to allow me express entry. They should change the airport management and all their innefficient personnel.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"is becoming more efficient"

(Saudi Arabia)

Arrival on CX921 and as this was a 747 this tested the international arrival facilities on arrivals. The quarantine station for me was quick as I was one of the first out of the plane but it was going to be along wait for many other passengers. Immigration next and they seemed to be caught out that some of us had gotten to their stations quickly as they were not fully manned up. Again they were at lest efficient and courteous so someone had trained the staff here finally. Used one of the toilets near the carousels and all were very dirty and had not been cleaned for at least a day as the smell was truly awful. So much for the so called new toilets as they did not exist. Customs was a breeze for me as I had no check in baggage but again there is slack of training on manners of customs personnel who just pointed to the arrivals exit. When you get outside the arrivals you ate met by chaos once again of cars parked everywhere people offering you a taxi or car, I thought these people had been banned. Lucky for me and it's a good tip is if you travel light just get yourself to the waterfront parking area to meet your pick as its easy and you put into the gridlocked traffic in minutes. The airport is becoming more efficient but they need to sort out the arrivals area once exiting from customs as it total chaos.
Experience At AirportArrival Only
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
6/10

"has improved allot since January"

(Saudi Arabia)

Departing Domestic Terminal has improved allot since January when I last went through here. The same headache at the first X-Ray machine persists with poor staff attitudes towards passengers. At least they had two X-ray machines working which helps the flow. Check area still has no seating unless you are checking in for a Cebu Pacific Flight. More seating near the PAL check-in counters would be a nice touch as there is space. After check in its a real pleasure to see new seating in the departure hall which is more inviting and comfortable to sit in. Its a marked improvement as the passenger flow from check-in to departure hall is also better with only one entrance to head for but its not sign posted properly, certainly when checking in at the top end where PAL and Air Asia check-in desks are. Overall a more pleasing experience but improvements need to continue. Oh one last thing - Food stalls etc.. are still way too expensive and should offer a more attractive selection.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"more than enough seating"

(United Kingdom)

After the last few years of being managed by an Indian company, the airport have seen quite a few improvements and are scheduled for a complete remake. Being quite a small airport its very easy to move around and find your way. The signage is good and there is more than enough seating for everyone. The domestic side is better than the international though, featuring more coffee houses and stores than the international. The big problem with this airport is the pick up by a friend or family. The airport doesent allow cars to go inside the pick-up zone without the passenger for pick up already standing and waiting there, and since there is nowhere to park for free inside the airport you end up going around and around until you can finally be let in. Its a nice and comfy airport but you would not want to stick around for very long.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Cebu Airport customer review

(Australia)

To all you people complaining about the departure tax at Mactan airport. The reason the tax is charged is because unlike other country airports it is not included in your airplane ticket. Philippine overseas workers are exempt from paying the departure tax, so the only way to do this is not include it in the air ticket and make those travellers not exempt pay at the airport. The departure tax you pay at Mactan is no more than other countries, the difference is you don't see it, it is added in your ticket price.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
4/10

Cebu Airport customer review

(Australia)

Used this airport 7 times in the last 3 years. Its a little dingy as a first impression. Its small and not enough seats and the seats available are metal and hard. The carpet needs replacing urgently. There are a couple of overpriced shops for gifts and food but nothing special. The route through from plane to outside is usually very quick and much less stressful than Manila. Departure tax was php550 and it was too much. I believe the amount has now increased substantially. At the end of this form it asks"would you recommend this Airport?" Of course, there is no other!
Experience At AirportArrival and Departure
Date VisitMarch 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
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