Cape Town Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 63 reviews
6/10
No Skytrax Rating
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5/10

Cape Town Airport customer review

(South Africa)

CPT-Nelspruit JNB-CPT. Great airport efficient and friendly security and check in staff clean and modern. Lots of retail outlets on departures and arrivals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(South Africa)

Domestic departures clean and fresh. Good selection of shops restaurants and bookstores on airside. BA drop and go with no queuing. Arrivals terminal much improved since last flown before world cup. Baggage out quickly. Convenient store and food hall well positioned outside arrivals underneath departures hall. Noticed in JNB and CPT complimetary newspapers available in restaurants to the travelling public.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(Kenya)

Better than ever! Check in is a pleasure. Finding and being helped at VAT counters too. Easy and pleasant security procedures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cape Town Airport customer review

(South Africa)

Arrived from KL and waited for my wheelchair to be brought to aircraft. Was told that baggage handling staff had ignored label attached and slung it onto the carousel. Waited until airport provided another chair pushed by helpful young lady whose name I have forgotten. Immigration hall appeared unmanned when we got there but we spotted a manned desk. Upon approaching we noticed that the adjacent desk was occupied by a large lady who was catching up on her sleep shaking the rafters with her snores. The surly attandant stamped our passports without a word. No "welcome" or anything like that - merely an attitude of "how dare you make me work". Retrieved my chair and trundled outside to find our son who was supposed to pick us up was not there. Upon phoning him we discovered he had been directed by ACSA staff to the domestic arrivals despite his explanation he was picking up from an international flight. No private vehicle access is available and it took the efforts of the cheerful lady to allow him through. This is the poorest service I have received at any airport having come through KL Hanoi Bangkok Phuket and Singapore airports where everything ran like clockwork compared to our fiasco.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(South Africa)

Check in quick and easy security scanning quick and efficient and immigration a breeze. Other than that a wonderful revamped airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cape Town Airport customer review

(United Kingdom)

What a difference here. From a small uncomfortable airport in the mid nineties to a modern large facility matching many European airports. Excellent check in and immigration checks much faster than before. The shrink wrapping machine for luggage (recommend that you use it) takes a bit of finding now and is not signposted. Good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(United Kingdom)

Absolutely fantastic airport a great improvement on the previous International & Domestic terminals which were in turn the best airports in Southern Africa. This really shows Joburg Airport how it should be done. One mistake in the layout in departures there is no seating provision at all so families cannot sit down and have a precious moment before they separate something that upset my wife.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cape Town Airport customer review

Cape Town International is a small and cosy aiport. Very efficient and encountered no problems when using it recently. Only short coming once airside very limited food outlets. Security and immigration officials very friendly and pleasant!
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4/10

Cape Town Airport customer review

Cape Town International Terminal. Check-in at SAA swift with absolutely no queues. Security and passport control both efficient and friendly. Large and airey terminal space affords a pleasant environment. Only slight draw back is buses remain part of the course at CPT which is OK if your going on a RJ (one bus) but seems to take for ever if its a large airliner. Hoping the new terminal can mirror the old one but with airbridges!
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4/10

Cape Town Airport customer review

I found Cape Town airport one of the better airports in South Africa. Did not have to wait ages for bags to arrive like other airports they were out in 5 mins through customs in under 10 mins and in a car to the hotel. Staff were so much more friendly than Johannesburg airport and the whole airport is much cleaner and easier to get around.
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