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Cape Town Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 63 reviews
6/10
No Skytrax Rating
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7/10

"PA system wasn't loud enough"

(United Kingdom)

We arrived in Cape Town in February and passed through Immigration and Customs within about 40 minutes or so from a full Emirates flight. On our return at the beginning of March everything went smoothly through check-in and passport control, until the boarding procedure at gate A26. A26 is at the end a long and narrow seating area with four rows of seats and it was very busy with passengers waiting for the Emirates flight to Dubai. When the check-in staff appeared they tried to sort out the passengers into the relevant boarding zones which is where it all went wrong. The PA system wasn't loud enough to hear the staff instructions, so unable to hear what was being said people just stood where they were. The staff then tried to move passengers into their relevant zones which was impossible in such a confined space therefore passengers were completely mixed up through class of travel and zones, it was basically a free for all to board the plane. Generally speaking Cape Town is a nice airport, but they need to sort out their PA system.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"very clean and spacious"

(South Africa)

My home airport and always a joy to come back. Easy to use, very clean and spacious. Arrived on a flight from Addis Ababa and was at the back of the plane. Very quick through passport check and bags waiting on the carousel. Easy through customs and picked up the shuttle bus within 30mins of landing. Staff always pleasant and helpful.
Experience At AirportArrival Only
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

Cape Town Airport customer review

(United Kingdom)

A wonderful airport to travel through except for the ridiculous amount of customs desks on the green lane when coming in from overseas. Are these people for real? Have they been given instructions to chase overseas visitors away? Surely South Africa needs as many tourists as possible? This is going to put the word out that they should avoid it for sure. I've had a couple of trips to Cape Town since Christmas and been stopped both times with no contraband carried. British readers would recognise them as 'Jobsworths' who need to tick boxes to keep their jobs. Very irritating and very intimidating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Cape Town Airport customer review

(Switzerland)

Cape Town Airport was voted the best airport in Africa and it is easy to see why: it is fairly new very clean and very efficient. Employees are very friendly and the toilets spotless. The security is top notch and very efficient and fast (American airports could learn a lot here). The only down side is the arrival level: whoever designed it must have been drunk because when you arrive you have to walk to the far-end of the building collect your luggage and walk all the way back (can be as far as 800m)!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Cape Town Airport customer review

(United Kingdom)

Security checks were lacking at Cape Town airport and did not come anywhere near the high levels experienced at other airports throughout the world. We took a flight on 3rd March 2014 to London. We were not asked to declare any liquids not asked to empty pockets or remove belts jewellery shoes coats or anything. Needless to say the scanner alarm sounded when we both passed through the arch due to the various metal items in pockets or on our persons. We were then very briefly 'patted down' as was every other passenger. I would be very uneasy about taking flights from Cape Town until they tighten up significantly on their security procedures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Cape Town Airport customer review

(South Africa)

Economy check in for a mid afternoon international flight was very disorganized and unsettling. Large numbers of people milling around aimlessly with no defined queue for check in. Lots of people were accompanying a single passenger to the check in counter and airline staff thin on the ground. It was unexpected of an otherwise really spacious and very beautiful airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cape Town Airport customer review

(South Africa)

Brilliant and efficient. No wonder this is the best airport in Africa. World-class facilities brilliant lounges and seems to handle passenger numbers easily (it was completely rebuilt for the 2010 World Cup). Centralised departure terminal on top floor with restaurants on mezzanine level. All arrivals on ground floor. Compact and easy to navigate. Lots of parking and connections to city (public bus / taxi etc) right outside the central terminal. After seeing my share of global airports I am proud to call this airport home.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cape Town Airport customer review

(Australia)

Good for a small airport. International arrival was fine except for insufficient immigration staff. Domestic departure also fine: fast check-in and security spacious terminal and decent shops. Might not be able to handle an increase in passengers though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cape Town Airport customer review

(United Kingdom)

This is a very clean modern airport and easily navigated. The only thing I would say that is negative is the lack of food outlets in the departure lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cape Town Airport customer review

(Israel)

Airport has totally been changed for past fifa world cup football. Airport can compete with any modern airport. Access is easy service fast and professional. Airport is clean and everything is widely available. Waiting area gives you a panoramic view of planes landing and taking off while waiting for your flight. Bars and restaurant are not cheap but cheaper then most other international airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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