Cape Town Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 60 reviews
5/10
No Skytrax Rating
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9/10

Cape Town Airport customer review

Review by (United Kingdom) 3rd August 2014

A wonderful airport to travel through except for the ridiculous amount of customs desks on the green lane when coming in from overseas. Are these people for real? Have they been given instructions to chase overseas visitors away? Surely South Africa needs as many tourists as possible? This is going to put the word out that they should avoid it for sure. I've had a couple of trips to Cape Town since Christmas and been stopped both times with no contraband carried. British readers would recognise them as 'Jobsworths' who need to tick boxes to keep their jobs. Very irritating and very intimidating.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
10/10

Cape Town Airport customer review

Review by (Switzerland) 23rd June 2014

Cape Town Airport was voted the best airport in Africa and it is easy to see why: it is fairly new very clean and very efficient. Employees are very friendly and the toilets spotless. The security is top notch and very efficient and fast (American airports could learn a lot here). The only down side is the arrival level: whoever designed it must have been drunk because when you arrive you have to walk to the far-end of the building collect your luggage and walk all the way back (can be as far as 800m)!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
2/10

Cape Town Airport customer review

Review by (United Kingdom) 11th March 2014

Security checks were lacking at Cape Town airport and did not come anywhere near the high levels experienced at other airports throughout the world. We took a flight on 3rd March 2014 to London. We were not asked to declare any liquids not asked to empty pockets or remove belts jewellery shoes coats or anything. Needless to say the scanner alarm sounded when we both passed through the arch due to the various metal items in pockets or on our persons. We were then very briefly 'patted down' as was every other passenger. I would be very uneasy about taking flights from Cape Town until they tighten up significantly on their security procedures.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
8/10

Cape Town Airport customer review

Review by (South Africa) 29th December 2013

Economy check in for a mid afternoon international flight was very disorganized and unsettling. Large numbers of people milling around aimlessly with no defined queue for check in. Lots of people were accompanying a single passenger to the check in counter and airline staff thin on the ground. It was unexpected of an otherwise really spacious and very beautiful airport.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Cape Town Airport customer review

Review by (South Africa) 7th July 2013

Brilliant and efficient. No wonder this is the best airport in Africa. World-class facilities brilliant lounges and seems to handle passenger numbers easily (it was completely rebuilt for the 2010 World Cup). Centralised departure terminal on top floor with restaurants on mezzanine level. All arrivals on ground floor. Compact and easy to navigate. Lots of parking and connections to city (public bus / taxi etc) right outside the central terminal. After seeing my share of global airports I am proud to call this airport home.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Cape Town Airport customer review

Review by (Australia) 16th May 2013

Good for a small airport. International arrival was fine except for insufficient immigration staff. Domestic departure also fine: fast check-in and security spacious terminal and decent shops. Might not be able to handle an increase in passengers though.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Cape Town Airport customer review

Review by (United Kingdom) 21st April 2013

This is a very clean modern airport and easily navigated. The only thing I would say that is negative is the lack of food outlets in the departure lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Cape Town Airport customer review

Review by (Israel) 27th October 2012

Airport has totally been changed for past fifa world cup football. Airport can compete with any modern airport. Access is easy service fast and professional. Airport is clean and everything is widely available. Waiting area gives you a panoramic view of planes landing and taking off while waiting for your flight. Bars and restaurant are not cheap but cheaper then most other international airports.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
10/10

Cape Town Airport customer review

Review by (South Africa) 7th August 2012

Mango flight CPT-DUR. Checked in online picked up boarding pass from counter and issued return evening flights b/pass. Clean neat tidy spacious Central Processing Unit with friendly check in staff long early morning queues went very quickly with at least 6 X-ray machines operated by friendly staff on duty. ID check before easy boarding.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
9/10

Cape Town Airport customer review

Review by (Germany) 18th May 2012

CPT fully deserves the Skytrax rating "Best airport in Africa" - terminal building appears modern bright clean and friendly no long distance from VAT refund to baggage wrapping to check-in. I used the smaller international section where only merely 15 flights depart every day so no queues at security no queues at immigration no full lounges. Flew Turkish Airlines they use the Bidvest Lounge very friendly staff there choice and variety of their food could be better though. What a positive difference compared to busy Johannesburg.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
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