Cape Town Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 56 reviews
6/10
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8/10

"I can not complain"

(Czech Republic)

Not Verified | Rychlé odbavení - ceny dostupné - žádná komplikace. Přílet i odlet proběhl naprosto bez problémů - nemůžu nic vytknout,personál ochotný a letiště čisté. - zásuvka na dobití telefonu (nemohl jsem nic najít). - Quick check-in - Prices available - no complications. Arrival and departure was absolutely no problem - I can not complain, staff willing and the airport clean. - socket to charge the phone (I could not find anything).
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"perfectly adequate airport"

(United States)

Trip Verified | This is a perfectly adequate airport. Its really positive reputation may have raised my expectations rather high going in, though, so I have to admit to being a tad underwhelmed. Arriving was easy, and I sailed through immigration, baggage claim, and customs. It then took me a while to find the counter for my airport transfer in the rather confusing arrivals hall, but people were very helpful and friendly. When it was time to depart, getting from the curb to the gate went smoothly. Once I was in the departure area, though, there was not that much on offer: a few smallish shops and one central bar/cafe totally lacking in character (the amiable waitstaff notwithstanding). To be fair, there was a sign indicating that renovations were ongoing. It was hard to determine the extent of the area being developed. Here is hoping that it is extensive and that the end result will be worthy and more representative of this fantastic city and country.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"People were missing flights"

(United Kingdom)

Not Verified | Leave plenty of time as there is a very long slow queue after security for passport control in departures. Took over an hour and half to get through this one stage. People were missing flights and there’s no information to let you know what to expect.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"queue stretched back 35-40 minutes"

(United Kingdom)

Trip Verified | At 17.00, Feb 24th 2018. The passport queue stretched back 35-40 minutes to virtually the baggage scanning. There are 14 passport booths. Remarkably they had a paltry four of them open. Various airport staff observed the ridiculous queue but nothing changed. There are more than 4 immigration officials in Cape Town airport. They can’t produce some “specific to this day” excuse because they know that the same old flights go every day and the same queuing experience often happens. The airlines, and indeed the retail outlets should complain bitterly, they are paying customers. This is a country where labour costs are not prohibitive so sorting this sort of issue in any case. The contrast to experiences in oriental Asia where airport staff would be agast to see such a poor impression being given of their country could not be more stark. Get it sorted and show some damn pride in your country.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"let down by dreadfully slow immigration"

(United Kingdom)

Trip Verified | This is a good airport let down by dreadfully slow immigration, both on arrival and departure. There just weren’t enough desks staffed for the number of passengers arriving and departing. It’s a shame because all other aspects – check in, security and baggage reclaim – were very quick and efficient. In the international departures area there is a good range of shops, but only one restaurant.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"60 minutes to get your passport stamped"

(South Africa)

Not Verified | 60 minutes to get your passport stamped. A disgrace and embarrassment watching foreign travelers missing flight because 3 out of 14 desks operating. Even the officer that stamped my passport said this happens every year and managers don't care. Surely with all the unemployment the government can do better than this.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"one of the best little airports"

(South Africa)

Verified Review | SA378 / 11 Oct 17, CPT-JNB. Early morning checking at 04H45. SAA check in staff not overly friendly. Long queues went quickly with friendly ACSA & security staff guiding and managing the early morning peak traffic to many X-ray machines. Free wifi and newspapers at all food outlets. Still one of the best little airports out there - clean, friendly, uncongested. Love my airport!
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"efficient, fast and friendly"

(South Africa)

Cape Town airport check-in at SA Airlink quick and efficient. Security check queues long but moved quickly with friendly security staff expediting the procedure. Bussed to aircraft for boarding. Experience through this airport is always a pleasure- airy, modern, clean, efficient, fast and friendly.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"service is fast and efficient"

(United States)

Verified Review | This is a small but nice airport. The best feature is the VAT Tax refund counter - it is located at check-in. This way you can show your purchase to the Tax agent and then pack them in your bags and check the bags in. The service is fast and efficient. The refund is issued in the form of a credit card. The airline check-in counters are easy to reach and security etc is well organized. Our early morning check in had no lines. After security check there are stores and a big Mugg and Bean coffee shop. Nice airport.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"Terminal easy to manoeuvre through"

(South Africa)

Verified Review | Cape Town to Johannesburg on Mango Airlines JE134 / 22 Aug 2016 / 06H00 and same day return JNB-CPT on JE147 / 14H30. Electronic online check-in and boarding passes issued for both sectors from home meant I had to be at the gate at 05H30. Long security queues moved extremely fast and organised with polite friendly staff greeting half awake passengers. Terminal easy to manoeuvre through. Clean, tidy with enough eateries pre and post security. Unlike Johannesburg ORTIA, Cape Town remains the best airport in this country.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
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