Cancun Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 38 reviews
3/10
No Skytrax Rating
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1/10

Cancun Airport customer review

Review by (Colombia)

Upon arrival at the airport in Cancun was a disaster. One and a half hours waiting luggage with 150 people, many sitting on the floor because the airport lacks facilities, air conditioning. It is a precarious airport for a spot of sightseeing as spectacular as it is Cancun has much to improve.
Experience At AirportArrival Only
Date VisitAugust 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
na

Cancun Airport customer review

Review by (United States)

I flew down mid week on Wednesday arriving around 2 pm. Sat on plane for 30 minutes on taxi-way waiting for a parking space. Then utter chaos. No restrooms. No air conditioning. People crammed in a space that was totally disorganized. It took 3 hours from exiting the plane to walking out the door of the airport. Utter chaos. I've never seen anything like it. I will never return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cancun Airport customer review

Review by (Canada)

Cancun airport arrivals is absolutely horrible! I have been through this airport dozens of times over two decades and nothing has changed! Plan to be processed for at least three hours. The problem here has consistently been complete and utter lack or organization and not enough staff and officials to process people. On top of that they just don't care. The airport authority doesn't care and that filters down to all the staff and immigration guards. I am not an airport official but I am an efficiency expert in my field of work. I would love to have a week in this airport and overhaul all of their processes! New cash grab! Smokers do not bring more than one carton of your homeland cigarettes through this airport! They will fine you 500% of the value of one carton for the excess. They consider it "foreign merchandise" and it will be taxed. I watched dozens of people utterly flabbergasted by this new tax grab. Be prepared to have all of your bags and luggage rescanned and searched. The trouble with these officials is they don't get the difference between what is coming into the country and what is being taken out. The exit process from Mexico is far easier and less time consuming! Like everything else in this country the Mexicans try to do things like the rest of the world but they don't quite hit the mark! Be prepared to have tons of your time wasted unnecessarily!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cancun Airport customer review

Review by (United States)

Arrived on a Tuesday in April around 11am local time. Sailed through immigration baggage pick-up and customs. Only hold up was filling out the forms since AA did not give us them on the airplane. From airplane to meeting our ride was 20 minutes. Departed on Saturday at 2.30om. Arrived at noon and almost did not have enough time. Waited to use the kiosk to check in. Waited almost 1.5 hours to drop bags off. Waited again for security. Airport was a complete zoo with nowhere to sit. Crowds everywhere and organization was lacking. Sound level in Terminal 3 was almost deafening. My ears ached by the time I got on the plane. Don't leave on Saturday afternoon if you want this experience at the end of your vacation!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cancun Airport customer review

Review by (United Kingdom)

It took us 3.5 hours to get through passport control. There must have been three or four planes landing within the space of a half an hour. The place was an absolute cattle market no air conditioning a sea of hot sweaty miserable people. The Customs staff appeared under manned or just couldn't care less. Although We loved the holiday I'm afraid we will never go back to Mexico or at least the Cancun area until this sorry excuse for an airport is either upgraded or redesigned it's not as if they don't have the passenger throughput!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cancun Airport customer review

Review by (Canada)

Quite simply the worst airport experience I have had. Two hours two get through passport control. An absolute sea of frustrated hot and irritable passengers let alone tired screaming babies. Absolutely no sense of urgency from the few staff who were on duty and an overall feeling that was akin to a cattle market. Will never visit this place again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cancun Airport customer review

Review by (United Kingdom)

My second time through this airport and nothing has changed for the better. Simply put the airport is not fit for purpose and the passenger experience is stressful and problematic when arriving. It is an absolute cattle market when trying to get through immigration baggage reclaim and then the awful customs (green light red light). Too many aircraft arriving together with too many passengers seeking to get out through facilities that cannot cope.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cancun Airport customer review

Review by (Canada)

Travelled in Dec 2014. Hadn't been back here for a while so was surprised by the changes. Has to be the first airport that I have seen built inside a shopping mall. Even the boarding gates are hidden between stores. There are stores everywhere. What a zoo when its busy arriving or departing. Don't buy food inside the airport. Prices are ridiculous $23 USD for a single hamburger and fries. Can we all say Rip-off! Think I won't be back for a long while.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cancun Airport customer review

Review by (United Kingdom)

Used terminal 3 in November. Fairly modern terminal but with very limited facilities. The departure experience was far better than arrival. The departure hall was modern and clean and queue to check in or bag drop was not too long. Security check took a while but that seems to be the norm nowadays. There was a decent duty free and some shops after security. Nothing too interesting. Also few restaurants near the duty free. I visited the lounge which was poor - very limited drink and food and the seating area is dated. Arrival experience on the other hand was bad. Immigration was efficient but the luggage wait was long. I waited at least an hour to reclaim my luggage. After the luggage claim everyone has to go through the customs - the queuing system is bad and again the facilities not able to cope which results in another hour of waiting. And the entire arrival hall was chaotic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Cancun Airport customer review

Review by (Canada)

Flew into Cancun on Monday 1 September 2014 arriving at 11.40am. Customs hall was empty and breezed through bags were actually waiting for us in the baggage room and then onto the "dreaded" baggage scan pressed the button it turned green. From stepping off the plane to meeting our rep must have taken all of 20 mins. Departed 11 September 2014 at 10 am check in at the AC counter was quick as was security check. There is adequate shops etc in the departures lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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