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Canberra Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
7/10
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4/10

"signage is appallingly bad"

(Australia)

The buildings are attractive and people-friendly. The signage is appallingly bad. In a well-designed airport it is possible to emerge from the plane and immediately know which way to walk to pick up bags and exit the terminal. Not at Canberra, with its minimalist signage which can only be seen from a very short distance. The airport management know that they have a problem with taxis because temporary signs have been stuck to pillars to show where to queue for a taxi. Yesterday there was confusion because not all people had seen the signs and so some jumped the queue by going to the wrong place. How hard would it be to install a permanent, unambiguous sign? The general message is that airport management loves their new building but hates the fact that people want to use it.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

Canberra Airport customer review

(Australia)

The airport has changed so much and is always developing. The brand new airport has made Canberra finally a place to fly into and can accomodate most flights. The new terminals, car park facilities and outlets are great and I cannot wait until Canberra receives internationals flights.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
yes
9/10

Canberra Airport customer review

(United Kingdom)

Just a breeze to navigate. Spacious clean low stress. Good views of runway and stands. Limited shopping/food options. Security not highly automated (a lot of manual pushing and shoving of trays).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Canberra Airport customer review

(United Kingdom)

Very large airport for flights it handles check in easy airside facilities rather limited for a brand new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Canberra Airport customer review

(Australia)

My word the new terminal has capacity that won't be needed in Canberra for 50 years! And I think I saw a sign predicting another new terminal on the DFO side that would just be ridiculous. So it's great for passengers at the moment - huge amount of space short queues for everything lots of road access and parking great views of the runway good lounges. Perhaps the increase in size has made it less clear where to go for things like taxis and hire cars and I don't think they've finished all the signage yet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Canberra Airport customer review

(Australia)

Compared to the poor and cramped small terminal that used to be here the newly built terminal has fresh and airy conditions and quite good facilities. However an annoying issue is that now Canberra Airport's Terminal managers have decided to play terribly loud music through the main buildings. Why on earth this decision has been made is beyond me - it certainly doesn't fit the style of the average passenger passing through this terminal. Indeed its enough to make me try avoid this terminal and make a point of not buying anything from the commercial outlets. Otherwise drop-off and check-in facilities are good security is efficient and air-bridges and staff appear mostly efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Canberra Airport customer review

(Australia)

The new terminal is a revelation compared to the old cramped terminal. Bright and airy easy check-in excellent club lounges bright gate waiting areas easy boarding this is the way an airport should be. Only hassle at the moment is the location of the taxi stand but once the whole airport redevelopment is finished this will not be a problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Canberra Airport customer review

(Australia)

The New Canberra airport is much improved on the old one. The nation's capital finally has a decent airport. Easy check-in area good airline lounges easy boarding process. very impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Canberra Airport customer review

Landed in Canberra from Melbourne on Qantas and taxied in to the new Canberra Airport Terminal. I was told only departure lounges for Virgin Blue and Tiger airways were still in use in the old terminal however all airlines had check-in and baggage claims in the new terminal. A magnificent improvement from the glass aerobridges to the large glass panes that covered the walls of the terminal. Larger Shops as well as a conveniently located coffee shop were also noted. There was a much larger seating capacity than previously. On the exterior the terminal was extremely fancy and had newly implemented elevated roads to the departures level. All in all a superb terminal with fancy design extravagant interiors and modern facilities.
no
2/10

Canberra Airport customer review

Day return from Sydney - only had hand luggage so straight off plane (airbridge) and into terminal. Bus fare seemed reasonable ($9 one way $15 return) but I wasn't aware until told by a policeman in the terminal that it was a public holiday so bus service to town was infrequent. He told me where to find the bus stop (easy enough) but there was no timetable! I got a taxi instead. Departure was rather more troublesome - I had checked in for both flights in Sydney so didn't need the check-in facilities at CBR but finding a seat that was out of the quite fierce sun was rather difficult. Food prices were also high ($6.50 for two sandwiches $3.50 for a small bottle of soft drink). Then when I went through the scanner for security everything I was wearing set it off! I had to take off my belt then my shoes but it still beeped because I have metal pins in my feet. When I asked why I had not had any similar problem at SYD I was told "our scanner is more sensitive!" Way too sensitive is more like it. No airbridge this time - just a very short walk to the plane. It seems a nice enough airport but I have to deduct points for no bus timetable security and the over-priced food.
no
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