Canberra Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
7/10
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7/10

"doesn’t open till 5am"

(Australia)

Canberra Airport is a big shiny shed. What a great terminal. Glass, chrome, concrete, bits of marble, just a nice functional building, yeah? Well if you can access it, it would be great. So 4:10am in the morning, we rock up to jump on a 6am flight. Normal for most organised people, you know boarding at 5:40 so rather than rush. I later found a security chap and found out it doesn’t open till 5am. The new privately owned terminal doesn’t open till 5am, so at that time there’s an unsightly queue of grumpy people waiting to be searched and interrogated at security prior to sprinting to their flights, or a club for last minute coffee. Even the flight crews look frazzled, attempting to negotiate security, customers and a bad hair day. So what’s the function of an airport terminal? I thought it was service; to effortlessly transport people to and fro and with the comfort and efficiency befitting such a modern complex. Who would have though, accountants would get in the way? So to the owners of this complex, perhaps you could lift your game just a touch. Perhaps open the complex at 4:30am, or to be really daring; try 4am. The extra time will allow a smooth and gradual flow of ‘customers’ through your complex, otherwise it’s just a big shiny shed. Nice building though.
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"probably the nicest airport in Australia"

(Australia)

Verified Review | Probably the nicest airport in Australia. It's modern with lots of glass, very open with a great view to the runway from the Terminal. On arrival, it's easy to find what you're looking for. The rental cars all seem to be out of the airport and down the side of the road, but there's little traffic, very clean and open. On departure, again very easy to navigate. The toilets were modern and clean with no line ups. Little to no wait through security. There are not a lot of food options but certainly you won't go hungry. Being a small airport you can walk one end to the other in under 10 mins. Like most Australian airports it's pretty boring though and apart from an Aeroplane Jelly truck there are no displays. Good that they have air bridges. I personally wish Melbourne airport was half as nice as this one.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"beautiful modern building"

(Australia)

The new Canberra airport is a stunningly beautiful modern building. Now it's opened up to international flights they have put forward every effort to ensure Australia's capital creates a world class first impression. The look and feel is more high end hotel or art gallery than airport but I loved it.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"luggage arrived very quickly"

(Australia)

First time flight to Canberra. Arrived and departed on Virgin Australia ex Brisbane. Our flight arrived at 10.00pm on a Wednesday night. Only one other flight was arriving at around the same time. Terminal was well lit and luggage arrived very quickly. Found the cab rank but thought very poor signage directing you to the cab rank. Exited the wrong door to the cab rank. Our return flight was on Easter Sunday. Very quick from check in to airside. That's where the positives end. Virgin Australia gates are to the left and Qantas gates to the right. All the shops including food outlets are at the Qantas end. None at the Virgin end. There are electricity outlets in the floor which have a lid if you want to charge your phone or other devices. Have no idea if they are intended to be for public use. Only some outlets will allow you to charge Apple devices as the plug will not fit in some. Worst of all no wi fi available either in the terminal or the food outlets. Could be a great airport with a little attention to detail and wi fi.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"signage is appallingly bad"

(Australia)

The buildings are attractive and people-friendly. The signage is appallingly bad. In a well-designed airport it is possible to emerge from the plane and immediately know which way to walk to pick up bags and exit the terminal. Not at Canberra, with its minimalist signage which can only be seen from a very short distance. The airport management know that they have a problem with taxis because temporary signs have been stuck to pillars to show where to queue for a taxi. Yesterday there was confusion because not all people had seen the signs and so some jumped the queue by going to the wrong place. How hard would it be to install a permanent, unambiguous sign? The general message is that airport management loves their new building but hates the fact that people want to use it.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

Canberra Airport customer review

(Australia)

The airport has changed so much and is always developing. The brand new airport has made Canberra finally a place to fly into and can accomodate most flights. The new terminals, car park facilities and outlets are great and I cannot wait until Canberra receives internationals flights.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
yes
9/10

Canberra Airport customer review

(United Kingdom)

Just a breeze to navigate. Spacious clean low stress. Good views of runway and stands. Limited shopping/food options. Security not highly automated (a lot of manual pushing and shoving of trays).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Canberra Airport customer review

(United Kingdom)

Very large airport for flights it handles check in easy airside facilities rather limited for a brand new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Canberra Airport customer review

(Australia)

My word the new terminal has capacity that won't be needed in Canberra for 50 years! And I think I saw a sign predicting another new terminal on the DFO side that would just be ridiculous. So it's great for passengers at the moment - huge amount of space short queues for everything lots of road access and parking great views of the runway good lounges. Perhaps the increase in size has made it less clear where to go for things like taxis and hire cars and I don't think they've finished all the signage yet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Canberra Airport customer review

(Australia)

Compared to the poor and cramped small terminal that used to be here the newly built terminal has fresh and airy conditions and quite good facilities. However an annoying issue is that now Canberra Airport's Terminal managers have decided to play terribly loud music through the main buildings. Why on earth this decision has been made is beyond me - it certainly doesn't fit the style of the average passenger passing through this terminal. Indeed its enough to make me try avoid this terminal and make a point of not buying anything from the commercial outlets. Otherwise drop-off and check-in facilities are good security is efficient and air-bridges and staff appear mostly efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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