✅ Verified Review
| Arrival at the new International wing from the USA was very smooth with the automated Customs declaration - I like it. However, the walk was exceptionally long overall. In addition, upon exiting the Canadian Customs area one must make a long walk under the surveillance of everyone meeting their friends, to make a U-turn to go back opposite the exit doors you just came out, to leave the building to the Cell-phone-lot pickup. This wasteful walk is identical to the original exit layout at the Canada Customs exit in the old terminal. Years later a short cut was installed there. Why this unnecessary regression in the new terminal? Dropping passenger off: I used the short term parking in P2 and found taking the elevator down to a cavernous hall, to walk under the roadway and then walk back up a very long ramp to the arrivals level, nowhere near the escalators up to the departures level, to be very time consuming and frustrating. 15 minutes of your parking time will be spent walking. Departure: I dislike stores that make me walk through the cosmetics department to get to where I want to go. The U.S. departure path at the new terminal dumps you directly into the Duty Free Store, with no option to avoid the congestion there, complete with obstacles (display cases) in the way to the free-flow of passengers and their drag-along luggage. The common waiting areas for multiple gates should make for more efficient operation of the airport, but when seated there one cannot hear the local gate announcements re passengers needing to complete their passport check-ins, explanations for delays, etc. I remain seriously underwhelmed by the design of this new wing.