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Cairo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 68 reviews
4/10
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7/10

"so much quality is missing"

(Egypt)

I have travelled many times via Cairo Airport, especially the Star Alliance Terminal 3. I have to say that so much quality is missing, considering the fact that this is an international airport. For example, at the passport check / control, there are no lines or single files, people are just pushing each other. In terms of the airport environment, the staff are friendly and the airport itself is clean and free from any noticable garbage on the floor. Terminal signs are very clear and easy for one to easily navigate around.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"no lines, people pushing"

(India)

Cairo is possibly the worst airport I have travelled through. The entry was like entering a market with no lines, people pushing and no one to maintain order. The police at the entrance are callous, disorganised and don't care - taking an age to do anything. In departures, the only seating available is in each gate which only open 50 minutes prior to departure. If you check in early you either stand around or go to the food court. The announcements are mostly in Arabic even though Cairo is frequented by tourists. No aerobridge which is pathetic and hellish for anyone with mobility issues.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"chaotic and not clean"

(United Kingdom)

It's chaotic and not clean. They got free wifi some poor shops and a few duty free shops. Smoking areas are available but are not used as they remind me of a bad sauna and most of the people smoke outside. Myself I am a non smoker so I find this pretty disturbing. The few lounges they got are very spare and crowded. Food is poor. Internet inside the lounge is poor. Toilets are old and filthy. No shower possibility at the lounges of the main hub of a star alliance member airport. This is poor. Security is poor and rude. Ground staff are ok but slow in operation.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"refreshments are served continuously"

(Saudi Arabia)

On our return from Cairo to Riyadh with Egyptair, we were in International Terminal No.3. The Cairo international airport lounge is located on the 3rd Floor in the Departure Hall. After Passport Control, turn left to Zone E and proceed to the end of the corridor. It functions 24 hours daily. The lounge is just an open hall with many tables and chairs. Refreshments are served continuously that include different kind of bread rolls, sandwiches, pastries, Arabic sweets, coffee, tea, soft drinks and water bottles. There is also a TV broadcasting sports or news at one end. Besides, there is also a news-stand with quite a lot of local newspapers. Free WiFi was an added bonus. The chairs were very comfortable. There are separate restrooms which are maintained immaculately. It did not have shower, though everything was so spotlessly clean.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Cairo Airport customer review

(Egypt)

Cairo Airport Terminal 1 is one of the worst travel experiences I have encountered. Everything about the terminal is unpleasant; from arriving at the terminal to boarding your flight or indeed arriving at the terminal and leaving the terminal is beyond comprehension. What makes it more astounding is carriers such as Emirates, Etihad and Qatar Airways operate into the terminal. Bring on the new terminal, but when will it be completed?
Experience At AirportArrival and Departure
Date VisitMay 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

Cairo Airport customer review

(Belgium)

The airport is very badly sign posted and I found myself getting lost more than once something that has never happened to me in an airport before and I am a frequent traveler. You are often pestered by staff for a tip for even the most basic service. The selection of souvenirs was poor surprising given this is Egypt. The security arrangements seem illogical as you are screened by security twice just yards apart before check in. There is also a serious shortage of seating which is an issue if you are traveling with old or infirm people. Make sure you pre-arrange a pick up when arriving as fake cab drivers swarm around you on arrival if you appear to be looking lost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cairo Airport customer review

(United States)

Very poor Shuttle Service between terminals. We had to change buses between 2 Terminals. No instructions given the bus just stopped and driver got off. Passengers we looked at each other what should we do now? OK we changed buses on to the desired terminal then we are dropped off across the entrance in a parking lot not in front of the terminal entrance. So off we go pulling our suitcases. What ever happened to the people mover? No clear signs for Shuttle nor for the train between terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cairo Airport customer review

(India)

Visited Cairo for a conference at a glance during arrival the airport seemed ok clean not at all crowded Immigration was a breeze with only 1 counter operating out of about 30 counters toilets were clean and I was out of the airport in about 30 min. The real problem started when I was departing. Be prepared to get tired of hearing the word "baaksheesh" which means a tip. Every person you see shall approach you for a tip even if it is their duty. The airport doesn't offer free drinking water facilities you have to buy it. Announcements were excellent and they went the extra mile to announce in the language of the destination for International Flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Cairo Airport customer review

(Lebanon)

On 28/11/2014 I arrived to Cairo Airport on an MEA flight bounded from Beirut. The whole situation is in chaos. The smell in the airport is terrible. Immigration officers as well as customs officers are extremely rude and stubborn.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Cairo Airport customer review

(United Kingdom)

Pleasant modern airport not too big and not too small. Journey to and from Cairo is always fraught a shrug is the common response to asking how long you should allow but let's hope the Metro promised for next year materialises on time. But why can't the toilets have soap? And be less smelly? Why can't the "FreeAirportWifi" work? Why do the scamming porters who clamour to push your luggage 30 meters whether you protest or not and then ask for money apparently do so with the airport's blessing and wearing an official looking uniform? These are all national stereotypes but better airport management would roll them back a bit and encourage tourists back to Egypt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 53 Reviews