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Cairns Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 29 reviews
4/10
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3/10

"there is a lack of seating"

(Australia)

I do my fare share of flying around the country but Cairns domestic Airport is a shocker. Huge queues through security. The terminal is noisy, there is a lack of seating. The seating design would be better suited to a bus depot. You cant move in this place.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"an easy experience"

(Japan)

Upon arrival at about 4.00am we were not able to disembark as the staff for the early shift had not all arrived so that was an odd start to my experience of Cairns airport. About 15 minutes later we all shuffled out and the passport smart gates did not like my passport but no problem there were ample immigration staff on duty unlike some airports so I was processed soon enough. Very small arrivals, just the one coffee shop open but then very few people as most seem to transfer so it was enough. Currency shop was also open early so really that is all you need in a regional airport and more than I have encountered at much bigger airports. Clean public toilets. Access to Cairns is via shuttle bus which was $16 and bit expensive given the very short ride but the upside is the location is very close to the city transfer is so simple and short. Overall an easy experience.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
10/10

"a peaceful, clean, well appointed airport"

(United Kingdom)

What a peaceful, clean, well appointed airport this is. The staff have that Australian sense of humour and are so friendly, it's a pleasure to fly from there. Everything is spotless and it's really relaxing waiting for the plane - no noise - it seems to have been deadened or reduced somehow. Signage is excellent and facilities top notch.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"staff very nice and accommodating"

(Philippines)

Fresh, clean, elegant airport. Staff very nice and accommodating. Highly recommended.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Cairns Airport customer review

(Australia)

Clean modern domestic terminal good choice of catering and adequate seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Cairns Airport customer review

(Australia)

Arrived at domestic airport and straight out to taxis much improved on 2009 when last here. Flew out and quick security and check-in. However on the way back we were transferring from one domestic flight to another. You arrive and have to leave the terminal and walk around the outside to go back through security. Considering all the work that has taken place recently I was surprised the transfer situation is so inelegant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Cairns Airport customer review

(United Kingdom)

We were flying CNS to HKG with Cathay Pacific and again very disappointed with Cairns Business Class Lounge. The food comprised of poor presentation along with an uninspiring menu. The only hot food displayed was soup and apart from various 'nibbles' the only other option was a dry baguette that had been sliced in inches and some salmon - completely unappetizing. As for drinks the chilled cabinet consisted of only four bottles of wine none of which were champagne as you would expect when you're paying Business Class prices. I had to find someone from the kitchen to ask if champagne was available and the young lady in charge told that no it wasn't available and that only a sparkling wine was an option. The bottle in the cabinet turned out to be flat and a fresh bottle was opened by said staff. Staff attitude was very poor. This wasn't our first time at Cairns Int. but the worst so far. And while we were in the Lounge a lady ground staff member in full high viz jacket came in and helped herself to some soup - unusual to say the least.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cairns Airport customer review

(Australia)

Have just arrived here for the first time in three years. The so called "renovation" has finally been finished but is a total let down. Walkways to the gates are at least covered now and airconed but still concrete walkways with metal shed like walls around it worse than in 3rd world countries. Departure area has the same shops and fast food outlets as before. Major rip off is charging for luggage trolleys even in London Heathrow and LA they are free! Felt ashamed when I explained to dozens of tourists from the US and Japan that they need to pay (cash coins - not even credit cards accepted!) for these. Great welcome into the country and absolutely not excusable!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

I have travelled extensively around the world and would have to say that Cairns Domestic Airport is nothing short of disgraceful. Check in is OK but from there on it's an absolute shambles. Several flights have passengers in the one queue and you don't have any idea if you are in the correct one. The Airlines P/A is inaudible and there is very little seating in the common boarding area. Once you have worked out that you are in the correct very long queue it's a long wait to get through to the boarding check in and then it's almost a marathon walk to the aircraft. It must be at least 800+ metres and after walking up and down concrete ramps you then end up on an airbridge. There is no doubt that this appalling airport will put me off visiting Cairns again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

What a “dog’s breakfast” of a place is Cairns Domestic Airport. Arriving passengers parade through the departure terminal and eventually find their way into the baggage collection area. Dropping off passengers is also a trial. A very confusing series of direction signs can easily have motorists heading down dead ends or wrong roadways. It's the same for car rental returns. In the airport to get from the car rental desk to the check-in area requires a 100 metre walk in the scorching sun or pouring rain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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