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Buenos Aires Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 44 reviews
4/10
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3/10

"service was also badly organized"

(Finland)

Verified Review | The immigration processes have improved considerably in the last few years and the lines were not long. Perhaps also the arrivals and departures to Europe are now more dispersed over the day so that there is less chaos of several jet planes arriving or departing at about the same time. My principal concern is the quality of restaurants and cafeterias. After the security control, you have obviously a very limited choice, but at Ezeiza, it is limited to about one company. At Bellini's, a "Lady Di salad", a 'Parma' ham salad with a coke cost about 17 euros - and the quality of the salad was lowest ever in Argentina. It was a huge bed of lettuce, two small and thin slices of ham, a thin slice of processed cheese and five olives. In Argentina, you used to worrying what to do when you always get more food than you can manage, but this was the total opposite. A salad that cost as much as a good meal in a quality restaurant - and you are left with hunger. The service was also badly organized - a combination of self service and table service, which combines the poorest sides of both: having to go to the counter, slowness, dependence on the waiter who is just chatting with other waiters. Future passengers are advised to bring their own food or otherwise check in as late as possible. These would cause problems in the customs, or delays in passenger arrival. I say this to show that it is really important for the whole airport function that people can arrive in good time and rely on getting something decent to eat while waiting. My rating is mostly defined by this restaurant.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"the terminal in general is quite new"

(Argentina)

Ezeiza es el aeropuerto de Buenos Aires que es utilizado para los vuelos internacionales. La terminal que yo utilize fue la C que es la de Aerolíneas Argentinas. Al llegar al aeropuerto (como es habitual) la terminal de Aerolíneas Argentinas es un caos y al mismo tiempo un desastre. Para hacer el check in uno esta aproximadamente una hora haciendo la fila porque a la noche Aerolíneas Argentinas tiene entre 6 y 9 vuelos que salen casi al mismo horario. El personal de la linea aérea siempre es amable y solucionan todos los inconvenientes. La terminal en general es bastante nueva. Lo peor de Ezeiza es el personal de seguridad, pero no la PSA, me refiero a una compañía terciarizada de seguridad que tratan a los pasajeros como basura. Estos empleados se encuentran en la zona del check in y en la puerta de la manga del avión. Cuando uno llega a la manga del avión ellos toman las pertenencias del pasajero y les revisan todo para sacar artículos que en el control de seguridad general no sacaron. El duty free de Ezeiza es uno de los mas caros que he visto, pero de todas formas tienen lindas cosas. La zona de pre embarque cuenta con varias sillas que algunas son mas grandes y cuentan con apoya pies, pero son pocas y siempre están ocupadas. Para llegar al aeropuerto es un verdadero problema porque es muy lejos de la ciudad y no hay transportes que lleven a los pasajeros. Solo hay una empresa privada de micros y la alternativa es Uber o un Taxi que cuestan muy caros. El wifi (por lo menos en mi experiencia) fue pésimo. Ezeiza is the Buenos Aires airport that is used for international flights. The terminal that I use was the C that is that of Aerolíneas Argentinas. Arriving at the airport (as usual) the Aerolíneas Argentinas terminal is a chaos and at the same time a disaster. To check in one is about an hour in line because at night Aerolíneas Argentinas has between 6 and 9 flights that leave almost at the same time. The airline staff is always friendly and solves all the inconveniences. The terminal in general is quite new. The worst thing about Ezeiza is the security staff, but not the PSA, I mean a third-party security company. These employees are located in the check-in area and at the door of the airplane's sleeve. When one arrives in the sleeve of the airplane they take the belongings of the passenger and they inspect everything to take articles that in the control of general security did not take out. The duty free of Ezeiza is one of the most expensive I've seen, but they have nice things anyway. The pre-boarding area has several chairs that some are larger and have foot supports, but they are few and always occupied. To get to the airport is a real problem because it is very far from the city and there are no transports that take passengers. There is only one private company of micros and the alternative is Uber or a Taxi that cost very expensive. The wifi (at least in my experience) was lousy.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Cleanliness is excellent"

(Argentina)

Verified Review | Aeropaque es el aeropuerto de vuelos domésticos y regionales de Buenos Aires. Es un aeropuerto relativamente chico, no tiene el tamaño de otros aeropuertos. La zona del check in de Aerolineas esta siempre llena de gente. Tiene pocas cintas de seguridad en el sector de vuelos domésticos (no recuerdo si 3 o 4 scanners pero si recuerdo que siempre hay 2 funcionando nada mas). Esta zona no cuenta con fila prioritaria para pasajeros de primera clase o miembros de algún programa de millas. La limpieza es excelente. La tienda de regalos es grande pero no cuenta con muchas cosas interesantes. Los precios son mucho mas altos y todo lo que venden se puede conseguir en cualquier centro comercial de Buenos Aires. La zona de embarque es grande, cuenta con muchas sillas. El aeropuerto no tiene muchas mangas por lo que casi todas las veces que viajo el avión se encuentra en posición remota y hay que tomar un bus bastante incomodo. El wifi es muy lento. Aeropaque is the domestic and regional airport of Buenos Aires. It is a relatively small airport, not the size of other airports. The check in area of ​​Aerolineas is always crowded. It has few security tapes in the domestic flights sector (I do not remember if 3 or 4 scanners but if I remember that there are always 2 working nothing more). This area does not have priority queue for first class passengers or members of any mileage program. Cleanliness is excellent. The gift shop is large but does not have many interesting things. The prices are much higher and everything they sell can be obtained in any commercial center of Buenos Aires. The boarding area is large with many chairs. The airport does not have many sleeves so almost every time I travel the plane is in a remote position and you have to take a rather uncomfortable bus. The wifi is very slow.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"nice airport, easy to navigate"

(United States)

Buenos Aires is a decent airport. However, the customs form is very confusing (not the airport's fault) and when filled out there is no one to take the form from you on exiting. You just drop it on a pile by the side of the exit baggage scan. Not sure if they even look at it. Also, there is only one branch of the Argentine National Bank that is hidden away and not easy to find. It took over 45 minutes for me to exchange some money. Otherwise it is a nice airport and easy to navigate. Immigration had sufficient number of stations open and was not a problem
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

Buenos Aires Airport customer review

(Afghanistan)

Aerolineas Argentinas' departure terminal is primitive and chaotic. Instead of everyone standing in one check-in line and being served by the next available agent, you stand in line by flight. The lines snake through the building and there is no one to tell you what you are supposed to do. The check-in area was dirty and overcrowded. Our gate was at a beautiful, new part of the airport with a few services. But, getting there from check-in is stressful and very unpleasant. The road to the airport was strewn with burned cars from rioting over power failures during the heat wave. I don't recommend this airport, but if you are flying international, it is your only option.
Experience At AirportArrival and Departure
Date VisitFebruary 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping N/A
Wifi Connectivity 12345
no
9/10

Buenos Aires Airport customer review

(United Kingdom)

A nice airport: Convenient for city good flight arrival and departure displays. Relaxed atmosphere. Rapid and straightforward security. Security people pleasant and helpful. Decent range of places to buy food. Clean toilets Plenty of seats in gate area. Bus ride to and from plane (if needed) short. Bags arrive quickly. Taxis outside airport well organized.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Buenos Aires Airport customer review

(United States)

Much improved infrastructure relative to my previous visit February 2011. Immigration (passport control) took 15 minutes despite huge lines (at least one other large international flight clearly landed just before ours from ATL). 32 passport control lines all staffed (why doesn't the US do this?). Another 5 minutes to send luggage through X-ray at customs. That's the time to nip over to Banco National to get Argentine currency at good exchange rate. Easy and convenient to get taxicab to center of city at kiosk in center of arrivals hall. Leaving spent 15 seconds in outgoing passport control. Both entry and exit passport control officers actually smiled!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Buenos Aires Airport customer review

(Mexico)

I flew from EZE last Wednesday to Mexico with Turkish Airlines connecting in Sao Paulo. New Terminal is just bright and happy with nice bars and cool duty free shops. Star Alliance VIP is nice and offers a lot it looks like a furniture show room but it does the job. I made connection in GRU then Panama and finally Mexico and EZE is by far the nicest airport nor the biggest or the easiest. Overall really nice experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Buenos Aires Airport customer review

(United Kingdom)

Arrived from LHR at 0830 after 13hr flight non stop with BA. Immigration queue was OK took about 20 mins which meant our luggage was waiting on the carousel. Then it all went haywire. Air France Iberia Lufthansa and Alitalia flights all arrived within an hour of ours so imagine about 1000 people plus suitcases trying to get through customs. 6 lines all formed in a very haphazard way which then moulded into 4 lines for 4 x-ray machines. This took us an hour to get through and into arrival hall. Another 90 mins standing there while our holiday reps organised coach transport. International Terminal A and the surrounding roads can't cope at peak times for all these arrivals. Our departure was much smoother I'm pleased to say. Luggage drop off fine security queue took about 10 mins passport control about the same. Stayed in the LAN lounge which is close to our departure gate (10). The departure lounge is modern I hope they do something about the Arrivals hall which leaves a lot to be desired.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Buenos Aires Airport customer review

(United States)

It's been almost 2 years since the last time I used this airport and a lot has changed since. My flight - JFK via GIG arrived at gate 2 located in a very dated sector of terminal A. I know this part of the airport is scheduled to undergo improvements it really needs it but it looks like they've already started and some changes can be seen already like the new passport control area with many more passport desks located in the ground floor and brand new carrousels that replaced the very noisy old ones. Even so baggage claims still looks dated. I arrived at noon so passport control took less than 10 minutes. When I got to baggage claim my bags were already on the carrousel. Since every piece of luggage must be screened at customs there was a long line and it took me around 30 minutes to clear customs. The arrivals hall hasn't changed a bit - old and dark not the most welcoming. I got to the airport 4 hours prior to my flight because I was flying with a puppy. The check-in hall of terminal A is modern and very bright. Check-in was pretty quick and they let me check my bags and check the kennel with the puppy later. TAM Airlines personnel were kind and helpful as well as airport's employees. There was no line for security but there was a very long one for passport control - 30 minutes or more. I checked the screens and found out that my flight was already boarding at gate 10. Sadly I had to rush through Ezeiza's lovely free-shop in order to get to the gate on time. Gate 10 is located in a new building that replaces the old terminal B with very nice boarding areas great views of one of the runways and new concessions like Starbucks and Quilmes (Argentina's most famous beer). I didn't have time to wander through this new area that houses gates 8 to 23 but it looks spacious and pretty nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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