Brisbane Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 166 reviews
4/10
No Skytrax Rating
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2/10

Brisbane Airport customer review

(Australia)

In the last few years this airport has gone from being reasonably acceptable to being a total joke particularly since the recent renovations. Making both arriving and departing passengers pass through the duty free stores thereby running the gauntlet of aggressive sales staff is totally unacceptable an insult to the travelling public and something of which Brisbane Airport Corporation should be ashamed. While I pass through the terminal at least twice a month and used to spend time perusing the shops while outbound I now refuse to spend a cent in the shops on principle. On top of that mornings at the airport (both arriving and departing) are an absolute debacle with long queues and insufficient customs staff and the most inefficient security staff (outbound) I have ever encountered. If the body scanners are in use it seems that the whole screening process for the rest of the passengers comes to a halt. To further inconvenience the travelling public the scanning machine operators change frequently and instead of adopting a system whereby there is a short overlap between operators they have to stop the whole system for about five minutes further backing up the queue. Finally when inbound and holding an express card one would think the process would be efficient right? No. Following the signs to the express queue at immigration results in the longest possible walk to the counters and then you simply merge with the normal queue! Who dreams up these systems? My recommendation is to avoid this airport wherever possible. Unfortunately for those who live in Brisbane there is little alternative but at least don't encourage their poor management lack of planning and foresight and the derision with which they treat passengers by spending money at the overpriced duty free stores or extortionate foreign exchange facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Brisbane Airport customer review

(Australia)

Its very sad to see that an essential service to the public like an airport should be has become more a shopping center than an airport. People are now forced to go though duty free shopping both in and out of the International terminal. And the shelves with products are placed in the middle of the corridors so people have to actually stop and go around them making it impossible to walk straight through. It is very sad how society has become! What next? Force people through shopping stores as you walk into emergency section of hospitals? Police stations? Should all of society be focused only towards selling products?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Brisbane Airport customer review

(Australia)

Just returned from LAX on Monday 06/10/14 on QF 16. Seems the international arrival area is going through extensive renovation to ensure each arriving passenger has to pass through duty free upon arrival. Upon arrival on Monday I could not believe my eyes when we actually had to stand in line in front of the duty free area for approx. 30 minutes before being able to enter the actual immigration area. Fortunately I had an express card and eventually made it to the baggage claim within 1 hour but believe economy passengers would have easily spent 2-3 hours clearing immigration. Air conditioning was not sufficient and saw lots of tired families arriving with their children after a long trip from Europe/Asia/America. Immigration experience simple and fast as usual but the incompetence did not stop there. Had the pleasure of waiting another 30 minutes for my luggage as some clever mind decided to combine our QF flight from LA (B 747) and a SQ flight from Singapore (A 330) and the same luggage belt. As the majority of passengers were stuck in the immigration line no luggage was removed from the belt so lots of luggage was backed-up and could not get on to the belt. Needless to say that 2 other belts were not used at all while others just serviced single flights on small B 737 aircraft. First impression of a visitor arriving in a foreign country is always the airport so I feel very sorry that so many visitors on that day had such terrible experience arriving in Brisbane. Hope somebody will take responsibly to this mess but assume on my next return home to Brisbane I will "enjoy" a walk through a new shopping mall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Brisbane Airport customer review

(Australia)

Brisbane airport - Cairns has a smoking section once you are passed security. Having passed through the lines at security the last thing I want to do is go outside. Also flying out on a 10pm I was hoping to get a meal. I arrived before 9 to find everything substantial closed. Fair enough but the terminal was packed with still 4 flights to go out. I was a little disappointed. Plus side the airtrain and access to the terminal is great.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
9/10

Brisbane Airport customer review

(Australia)

Good Aussie airport. Designs - much newer with fresh attractive colors. Gets the basics right too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Brisbane Airport customer review

(Australia)

Brisbane Airport is an absolute abomination. It is without doubt the worst first-world airport I have ever had the misfortune to experience. The staff are acceptable however the facilities are a disgrace. Toilets are filthy and food outlets non-existent. There are only 4 food outlets in the entire place 3 of which are coffee shops all selling the same overpriced items. The line for food is over 30min! It's currently undergoing renovations but still not acceptable and a poor example of what Australia has to offer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Brisbane Airport customer review

(Australia)

I live in Brisbane so need to use this airport when travelling overseas which I have done consistently for the past 12 years. I have to say that unfortunately I find Brisbane International Airport to be the worst in the world compared with those I have used. I have flown in and out of at least 20 international airports around the world including New York (JFK and Newark) London (Heathrow and Gatwick) Los Angeles Singapore Bangkok Hong Kong Abu Dhabi and Chicago. Brisbane airport is incredibly inefficient the staff are consistently rude and unhelpful and I am embarrassed that this is the first impression of Brisbane and Australia for many tourists. The toilets are in an unacceptable condition the facilities non existent. Passport control is very slow I arrived last night at 1am still took 1 hour to get to the taxi rank from landing and we were the only plane there. In comparison we arrived at 18.40 from Hong Kong we were checked into the room of our hotel by 19.20. I have been hearing for years at this current location and the previous ones that there is 'going to be renovation'. Well if there has been they have not been successful at all. Perhaps some of the decision makers at Brisbane airport could spend some time at Airports that actually look after their passengers and citizens such as Heathrow and Singapore. Hopefully over the next few years it will improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brisbane Airport customer review

(Australia)

Arrived early morning (0700) and straight into chaos at the immigration. Huge queues for all 3 passport lanes. Immigration officer attempted to apologise by saying that a few flights had arrived at the same time like they were not expecting anybody! After that it was quick through customs. One bag had arrived when we arrived at the baggage carousel but still had to wait for the other one. Sydney is a far better choice than Brisbane.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
9/10

Brisbane Airport customer review

(United Kingdom)

Good clean and well set out. It is a lot better in the international terminal and a lot quieter.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Brisbane Airport customer review

(Australia)

Flown out through Brisbane International recently. Immigration and screening areas way to small for the amount of mid morning flights. 3 eating areas which is poor. Tiny TV screens to check your departure gate info. Refurb going on which is a waste of money. Nothing much else there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes