Brasilia Airport

Customer Reviews

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Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 9 reviews
4/10
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3/10

Brasilia Airport customer review

Review by (United Kingdom) 21st August 2012

Arrival from Lisbon - long queues for non-Brazilian passport holders at Immigration and then again at Customs after baggage pick-up. Only one person checking everyone from an A340 plane (it took over an hour) so decided not to line up but sit down and wait it out. At least there is a small shop to relieve the tedium. Bring a good book. Plenty of taxis outside to take you into the city. Mine was metered so the fare was as expected. Departure on an internal flight to Sao Paulo. Check in was rapid and lines at security not too bad. But eat outside in the pleasant concourse before you go through security. There is only one small snack stand (that we could find) on airside and the seating area waiting for the transfer bus is small and crowded. No wi-fi either. Essentially many parts of the airport seem not to have expanded with increased traffic. How this airport will cope with the crowds attending World Cup 2014 can only be imagined.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
6/10

Brasilia Airport customer review

Review by (Brazil) 23rd October 2011

As noted the check-in area is open air and spacious. The shopping area beyond that was expansive. All in all nice. The gate area used by most domestic flights however would be more suited for a small provincial airport with few flights. There is not nearly enough room for the lines of people waiting to board. Thel snake thrugh the small terminal making it difficult for others to walk by. My fight was not through a jetway but via a shuttle bus. The monitor above the door we were to use first correctly reflected our flight and time and then suddenly switched to another flight leaving from another gate (there had been no gate change). Brazilians commented that a tourist (e.g. for the World Cup in 2014) would be completely lost. The bus trip to the plane was very long. For arrivals the directions on where to go for the baggage claim area (vs. connecting flights) were confusing. The bagage claim area is rather big confusing and dirty. It took over half an hour to get my bags. Signage to taxis busses etc. is inadequate. Still all in all I'd rate BSB above many other Brazilaian airports. It's easier to use than Rio or Sao Paulo at least until you get to the cramped gate area.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
4/10

Brasilia Airport customer review

Review by 23rd September 2009

Brasilia airport is probably the best Brazilian airport. The shopping/eating area is good and with a great variety. The information desk is good and people friendly not to mention the architecture that is beautiful. The bad things about the airport are Transportation - Buses not as frequent as they should be. No metro or train. Boarding area - once you pass Security the airport is too crowded and not having the same amenities as the pre-boarding area make the journey less comfortable. Too small for the traffic it has. Drop off/Pick Up passengers: There is a lack of enforcing the laws and people park in the drop off areas making it difficult to approach sometimes.
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3/10

Brasilia Airport customer review

Review by 24th May 2009

BSB has its modern part but it is still a quite bad airport seems that they don't care about changing anything on this airport it's busy on weekends. Staff can be quite rude and as in most of Brazilian airports everything is overpriced. You'd be better eat somewhere else before flying.
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3/10

Brasilia Airport customer review

Review by 8th April 2009

The apparent discrepancy in previous comments is easily explained. The BSB terminal's quality is strikingly different between the boarding gate area and the pre-security one. The latter is really nice. The city's high-altitude tropical climate makes for amenable temperatures almost all year around and makes air conditioning dispensable in the wide open entrance area which is a really pleasant place. Check-in is usually fast and efficient (except on late Thursday and on Friday because of the already mentioned busy traffic of Congressmen and their aides going to home states) there is a fairly complete shopping-mall-style food court with many options including movie theatres good shopping with not only the usual luxury-item style but also plenty of those last-minute simple essentials. Once past security however things change. It wouldn't be bad were it not for the fact that the boarding gate area was simply underdimensioned for the traffic it gets. Pray to get a jet-bridged gate because the ground- level boarding area for bussed remote positions is very small and can be really chaotic at times. Arrivals are usually fine though - enough conveyor belts and luggage arrives fast enough to ensure a quick turnover. Signage could be better on arrival and transit areas. Transportation is indeed a problem - the buses mentioned are regular urban buses with no space for luggage and are infrequent. Taxis are really expensive but are mostly the only practical choice. But a light-rail line is planned for the next couple of years and that should improve things a lot.
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2/10

Brasilia Airport customer review

Review by 23rd November 2008

I transited changing planes on my way from Fortaleza to Rio so can speak of only one part of the airport. That part was old-looking (maybe 70s retro-style) and cramped. The circular donut-shaped design with one wall between the central area and the boarding gates limited space so that if you had to walk between gates you needed to cut through lines of people waiting for every flights. The fact that this was a Friday afternoon when parliamentarians may have been fleeing Brasilia to return to their home towns may have exacerbated the situation. To me it looked like an older smaller airport in the midwestern U.S. that could call itself international due to one or two flights a day to Canada. Just one area in which to buy food (mainly snacks) with a long line. The rest of the airport including check-in area may be nice but my reaction to the gate area was What a dump."
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4/10

Brasilia Airport customer review

Review by 1st August 2008

Considering the standard for Brazilian Airports the Capital's is very modern. Good options for shopping and eating and even some cinema theaters. As it is one of the hubs of the country the traffic in intense most of the time. There is a lack of good transportation options for the city. There is no subway station the buses are rare and uncomfortable and the taxis are quite expensive.
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3/10

Brasilia Airport customer review

Review by 30th April 2008

Relatively simple layout. Staff very friendly and informative. Buses into the city centre bus station depart right in front of the terminal but are not as frequent as could be.
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4/10

Brasilia Airport customer review

Review by 25th March 2008

This is a nice airport people are friendly check in efficient. It is a clean airport and it has a nice building with plants and water fonts. Brasilia is a modern City and it is airport is like the city just fantastic.
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