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Bourgas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 7 reviews
2/10
No Skytrax Rating
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1/10

"airport staff were surly"

(United Kingdom)

The airport has undergone and complete refurbishment, no complaints there. Our return flight was at 7.20am the terminal was very quiet. From our first encounter with check-in woman, through security and passport check, every one of the airport staff were surly to be the point of being rude. Check-in desk woman put her hand up to my face when I asked if we had seats allocated together. She never spoke one word, just raised her hand to silence me then slammed boarding passes on the counter. Next the girl before security ripped boarding passes from me, tore them in two and practically threw them back. Completely unnecessary. The woman who searched me indicated with gestures for me to raise my arms, turn around and then dismissed me with a flick of the hand. Last was the dour faced man checking passports. Again not one single word of acknowledgement, just a backward not of the head which I assumed meant 'you can pass'. Awful staff.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
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3/10

Bourgas Airport customer review

(United Kingdom)

Airport is not greatest - currently outdoor seating is shut so were stuck inside in airless area for 2 hours. Toilets not great water very expensive and I have been short changed (admittedly 4 years ago). It's improved a little but long way to go.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Bourgas Airport customer review

Baggage claim took over an hour and the decor in the arrivals lounge is third world. In the departures area it took ages to check in and in the lounge itself there are hardly any shops and equally a very poor standard of decoration. Worst airport I have been in.
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1/10

Bourgas Airport customer review

On arrival baggage claim took over an hour and it was extremely warm. On check-in two weeks later it took approx 50 min. Very warm inside the airport and extremely crowded at times due to charter- traffic to Sunny Beach. The airport is not a pretty sight quite the contrary really looking very old and worn. Possibly among the worst international airports I've been to.
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3/10

Bourgas Airport customer review

A smart little airport. The baggage claim on our arrival took quite long because the baggage- conveyor-belts are very small. Check-in one week later was very quick. Despite its size the airport is a bit confusing because of its soviet architecture.
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3/10

Bourgas Airport customer review

My 5th visit to this airport and it's improved massively over the last 3 years. Much more organised with check-in passport security boarding and baggage collection.
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