Boston Logan Airport

✅ Trip Verified | The refurbished Terminal B is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports in the dining area. Bathrooms have occupancy lights and were very clean. The concourses are wide and directions easy to follow to baggage claim. As I was exiting the terminal, I can't rate WiFi as I did not connect to it.

Not Verified | Standing in Queue at passport control. Move one line forward in 75 minutes. At this rate it will take us mote than 3 hours to get through. Only 4 counters open. Arriving hall full of people.

Not Verified | One of the worst flight departure and arrivals at an airport for any trip we have taken in a long time. Insane traffic and no signage to figure out where to go. Had to Illegally park and get towed just to make it to our flight on time. And upon our arrival back this is the 4th time we’ve had to wait on a plane for an extra 2 hours after landing awaiting another plane to load passengers for a departing plane. Logan should look into adopting some of the European methods and utilizing buses for transport instead of waiting for availability of Ramp tarmacs potentially hire more people to get the job done correctly. Not likely to fly out of or into Boston again.

Not Verified | Completely awful arriving from overseas. We had to manually change our bags from the international flight to the connecting flight. Honestly not the biggest problem though. When we arrived, the airline did not give us new boarding passes and told us to go to the ticketing counter at another terminal which also inconveniently meant we had to wait for a bus. Bus driver decided to drive as slow as possible. Finally arrived at terminal B. Only to find more misinformation on how to acquire the illusive boarding pass. Obtained boarding pass from United kiosk, finally. Also one note. We had to go through security again just to get to a connecting flight. We get in security line and by now our flight is already boarding. TSA here is extremely unaccommodating. One of them even decided to get sarcastic with us and try and tell us it’s not his problem that we are missing our flight. We simply asked if there was a way we could get through quicker. I know his job is “super hard” and all but god forbid he actually does his job. Dude couldn’t have been less compassionate. Finally arrived on plane just as they were about to close the doors. Never flying through here again if I can help it. Awful place.

✅ Trip Verified | Arriving into terminal E was so smooth, basically 2 minutes between the jetbridge and immigration, no queuing and 5 minutes with the immigration officer where I was just asked about the reason for coming to the United States and the address I was staying. I was out of the airport in less than 10 minutes after exiting the plane (I had no luggage other than hand luggage). The ground transportation options are comprehensive at Logan, and I loved the Silver Line bus to South Station, and it's incredible that it's free, which makes it more efficient as no time is lost purchasing a ticket. I was surprised I was not asked to fill in a customs form (I had not travelled to the US since 2019) nor was it handed out during the flight by staff. I don't know if it was the pandemic but I never had such a smooth experiencing travelling into a US airport from abroad, and I can't wait to return again to Logan airport!

✅ Trip Verified | It's a world class airport. Very smooth security control from terminal C. Excellent shopping and restaurant areas (Legal Sea Foods is a must), and very clean toilets. Plenty of seating and relaxation areas. Duty free shop was a bit disappointing, though. The only downside is the boarding areas which are cramped. But can't complain, Logan has over 90 jetbridges, so you never have to board a plane through a bus like in my hometown of Lisbon, Portugal.

✅ Trip Verified | First time traveling through Terminal B since its refurbishment. Once you clear security, one enters a new Great Hall with 75,000 sq feet of new space and 70,000 sq feet of existing space. All gates connect post security. The refurbished space is a world class modern airport terminal. It is spacious, brightly lit with plenty of seating and dining options aplenty. There are oodles of power ports and USB ports in the dining area. Bathrooms have occupancy lights and were generally clean for the most part. WiFi connectivity was okay. The concourses are wide however the gate area from where my flight was leaving was rather small (hemmed into a corner) and very crowded.

Not Verified | It is hot as all heck in terminal A of Logan on 11/11/22 at 2pm local. I am in shorts and t-shirt and still way uncomfortable due to the temperature. I realize it is supposed to be Fall season but it is abnormally warm outside today (as tends to happen in New England), and a (theoretically) world-class airport like Logan should be able to adapt their internal temp accordingly. You can always put more clothes on if it is too cold, but alas the reverse only works to a point..

Not Verified | Boston is one of my favourite cities in the world. It's too bad the airport is so terrible! Signage is laughable in how bad it is. I was with my elderly mother, with no idea that it was at least a 20 minute walk to the next terminal, and no signs to indicate if there was a shuttle available. Our walk took us outside, then through what was almost like a garage and some construction. Very few places along the way for her to sit. And you are forced to go out and back through security for a connecting flight? Maybe this is a US thing? Duty free was a small kiosk and with the exchange rate factored in, was more expensive than just buying liquor at home. I hope I never have to fly through here again. Thankfully my usual visits to Boston are by car or train!

Not Verified | October 22nd and 23rd Southwest Airlines. This is the most poorly marked airport I have ever been in. Terrible lack of clear signage. The fact that it is so huge and the terminals are so spread out, makes it imperative to have clearer signage. I am 63 and wondered if it was just me, but then I saw lots of people of all ages, stopping and calling friends to try and get help. Also, many people asking each other if they understood how to get to the ride app area or to their terminal. It was very chaotic. I have never walked so much in an airport: Up escalators, down escalators, then to this elevator and across another crosswalk. What a terrible mess. I was already frazzled when I got to security, and the employees only made it worse. They were surly and disorganized. One employee said, "Stand over here and wait for a space to come available." While I was standing there, another employee said "don't stand there, move," The man supervising the luggage scan was rude. No one understood the process, and when I put my luggage on the roller, he yelled, "everything goes in a white bin!" People where coming in to the line from two directions. I stopped and helped two other ladies who were having trouble figuring out what to do. After I got through security, several folks were discussing how confusing the airport was and how rude the employees were. My son and I got to the airport early to take our time and have dinner. However, we were departing from two different terminals, so our only option was Dunkin Donuts. We walked another 20 minutes over to the Hilton and had a BAD dinner there, then sat in their lobby instead of returning to the airport, since there was no where to sit with each other outside of the terminals. I would like to come back to Boston, but between the airport conditions and the nasty UBER drivers, I am not sure it is worth it.