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Bogota Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 58 reviews
6/10
4 star Skytrax Rating
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6/10

"basic restaurants and cafeterias"

(Ecuador)

This review is for the domestic terminal at Bogota airport used by Avianca. This terminal is called "Puente Aereo". The building is very near to the main terminal. It is connected by a courtesy bus shuttle outside the terminal and one inside for connecting passengers. The signs are not clear enough so it is better to ask the airline ground staff after landing. The walking distance between the two terminals is from 8 to 10 minutes at normal speed. Note that airport courtesy wheelchairs are not transferable from one terminal to another. Meaning that you have to return the wheelchair at the same spot you receive it. For check in there are regular lines, business class, Star Alliance Gold and automated kiosks. Some basic restaurants and cafeterias are available. Don't expect to find seats if the airport is closed because of bad weather. The lounge for Avianca business and Star Alliance is located in the second floor. Note that there are no announcements to board your flight. If you are in a wheelchair as it was my case, remind the staff that you are waiting for assistance otherwise the flight will depart without you, as almost happened to me. The way from gate to plane is not far. It is not an enclosed corridor so better to carry a jacket to protect yourself from wind or cold.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"staff are very professional"

(Ecuador)

This review about Eldorado Airport in Bogotá is about services and access from parking or taxi stand for handicapped passengers. Due to a surgery on my feet I needed a wheelchair from parking to the airline counter. There is not much information about this kind of service on their website. Passengers who need this kind of assistance must be with a person able to go to the information boot in the departure level, in front of Entrance #5. A document is needed to hire the wheelchair. The document will be given back as soon as the wheelchair is returned to the boot. The wheelchairs are simple for ordinary handicapped, not for severely handicapped passengers. As with any airline passengers must call in advance to book a wheelchair to go from the counter to the gate. Eldorado airport also assists the service from airline counter to the gate. Staff are very professional, and punctual, however be aware that some of them may not speak English.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"bags take ages to arrive"

(United Kingdom)

Immigration is relatively fast and this modern and clinical airport, but bags take ages to arrive. My problems have always been with customs. I was once forced to hand over my cash to a policeman standing next to customs for him to count it (something I found incredibly strange and will never do again, especially after a friend of mine 'lost' 200 US dollars in similar circumstances). On this ocassion I was told they had to check one of my two suitcases (all are put through X-Ray machine). I asked what it was they needed to see and they then showed me an image which did not correspond to my bag. They insisted anyway and of course nothing suspicious was found. What was strange was that a woman removed her bag just bedore I put mine and proceeded to place it back through the machine after my two bags had gone through, so I assume they use me as a cover for this woman who was introducing something not permitted or that woman used me to distract the customs people. Not pleasant. I will never trust them again and will more vigilant. They also have the custom to bring sniffing dogs to check baggage. Not a relaxing way to enter a country, especially now that Colombia is trying to attract tourists.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"beautiful brand new airport"

(United States)

Beautiful brand new airport. Still under renovation but quite a pleasant experience to use and transit it. The domestic concourse has some shopping/dining choices that are still insufficient in variety and space. Once all of the remodeling/expansion work is done this airport will definitely become a must-consider even if your destination is Colombia or another country. One of the best airports I have ever used. Highly recommended.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"well designed airport"

(Colombia)

Bogota El Dorado is a well designed airport, with the new infraestructure the airport make me feel confortable and like home. Staff is pleased to help people and speak more than english and spanish, like french and italian. Public transportation to this airport is really good and taxi services plus uber service is awesome. Airport has climate control all over the place so you dont feel those extremely warm or extremely cold climate changes.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a pretty good airport"

(Colombia)

Bogota Airport is a pretty good airport. Since the renovation, the airport looks great and modern. It is a comfortable place to be while waiting your flight. But the immigration process it's a little slow and the wi-fi is not the best, but it works. I recommend this beautiful city and airport.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Bogota Airport customer review

(France)

All new nice but wifi not working properly in national hall terminal 1 and no quasi no charging place. Fast security check.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bogota Airport customer review

(Chile)

I pass through this airport on a regular basis both national and international terminals most recently at the end of April and beginning of May 2015. In general the airport facilities are good check-in procedures are generally quick as is the security process. Before passing security there are several restaurants at the end of the terminal building on level 3 after the national check-in area. A Juan Valdez cafe is being constructed in front of the international check-in area. There is a reasonable selection of shops in the international duty free area but a very limited selection of restaurants. WiFi in the whole airport is free but very poor the cafes and restaurants don't have their own WiFi zones. There are no options to buy pre-paid SIM cards for the major operators at the airport. A major problem currently is the airport taxi service on exiting the customs area in arrivals you will be immediately and aggressively pursued by taxi operators. Normal (yellow) city taxis queue outside (there are separate queues for national and international arrivals) but overcharging is now rife taxi drivers try to charge a COP 40000 fee for transfer whereas a metered taxi would correctly charge at most COP 28000.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bogota Airport customer review

(United Arab Emirates)

The Airport is modern and clean. It is the best in South America and is better than many airports in the USA. The immigration staff are fast and friendly and luggage delivery time is excellent. My only criticism of the Airport is that it is too grey and it does not have enough greenery (indoor plants etc.) in a country that is so green and colourful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bogota Airport customer review

(Germany)

I was very surprised by the quality of this airport. It's nice and has everything you need. The staff are very courteous and at every corner there is someone to help you. The staff starting from the airlines agents customs duty free and shops are excellent. The airport was absolutely clean and totally new renovation that makes for me one of the tops in the world. I live close by Düsseldorf and I'm proud of this small airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 51 Reviews