✅ Verified Review
| I live in Birmingham and this is my local airport, unfortunately. I travel extensively around Europe and have an ever growing number of long haul flight experiences to the US, Canada and Japan and BHX is consistently the worst airport I have ever travelled into. The experience has always been so poor that I now do my very best to avoid BHX at all costs. Where available, I now travel to EMA for all short haul flights, as the additional 20 mins it takes for me to get there, far outweighs the minimum 1-2 hour wait it usually takes to get out of BHX. The passport control desks are rarely manned, it took almost an hour to get through on a return from Japan via Germany, just what you need after getting off a 12hr combined flight. Beautifully equipped passport hall, with approx 12 desks, 3 of them manned. It was as though they were surprised when a plane full of people turned up! The parking is also a joke at this airport. I recently had to go to collect some relatives who foolishly chose BHX to come into. I arrived on time to collect them only to find that the old, rip off parking at drop off, has now become 'Premium' drop off. The word premium to me implies something special, something extra for your money, and at £20 for 30 mins parking, it's quite clear that 'Premium' only refers to the premium you pay to not have to walk for 15 minutes from the 30 min free car park about a mile away. Not that it helped anyway. I arrived on time, as did their flight, but then they had a 20 minute wait for steps and a coach to allow them off the plane, clearly this was another on time plane full of people they weren't expecting, then the obligatory 45min wait for the baggage, meant I still had to pay £20 for parking in the Non-Premium car park. I actually wonder if the appalling delays in BHX processing passengers is a deliberate ploy to rack up parking fees. It's an absolute disgrace and utter, unadulterated greed. I can go to Manchester or Heathrow and get dropped off outside the Terminal for no charge at all, yet the unbelievably inefficient and incompetent BHX charge a fortune for the privilege. I can honestly say that I have not been through a worse airport than BHX in all my years, and I must have been through at least 30 different airports on numerous occasions. Admittedly, it has taken me years of suffering BHX to finally come to my sense and avoid the place at all costs, but I have suffered innumerable issues at this epitome of mismanagement. What an utter disgrace this place is, and as a Brummie, I am thoroughly embarrassed to have it associated with our wonderful city.