| Horrendous special assistance. I was dreading having to deal with the crowds and queues and endless waiting that greatly exacerbate my poor mobility, mental health and anxiety. I was advised by Thomas Cook on booking flight not to worry as I would be well looked after by special assistance. What a joke. On entering the airport, there is one obscure sign directing you to SA. The desk is at the other end of the airport way past the checking in desks. We had been told by airline that we were to report directly to SA desk and they would ensure we were accompanied to fast track bag drop and through security. Well, after my poor husband managed with great difficulty to safely support me on one arm and drag the case and carry two lots of hand luggage we made it down to the SA desk to be met by a queue of 6 people who were slowly being dealt with by one very stressed young man who seemed to be way out of his depth. I was in tremendous pain and my anxiety was raising its ugly head by the time we got to the desk. We advised our luggage needed checking in and I needed a wheelchair. He advised us to take a seat and assistance would be along in 10 mins. Then we seemed to be forgotten. My husband went to the desk four times to raise concern and time to check in was getting short. I even hobbled over myself for a go. I seemed to have been forgotten but assured someone would collect us next. They didn't. Four other people were collected and several other SA assistants were standing around just chatting. I was getting more and more anxious and stressed which was causing my Asthma and pain to increase. We waited nearly two hours. Eventually enough was enough. I was in meltdown. We managed eventually to catch the eye of the supervisor who was full of apologies and then personally acquired a wheelchair and raced me to baggage drop at great speed almost knocking into people in our way. I was scared and my poor husband exhausted by trying to keep up with us. Anyway, we eventually got through to the departure lounge with 15 mins to gate opening, hardly time for me to use the toilet. On being picked up to be wheeled to the plane, we were taken to the lift by a new member of staff who suddenly realised he needed to find a supervisor with a key to activate the lift. Once again, I was abandoned as my husband had taken the stairs as the lift was too small. However we eventually got to the plane, my anxiety levels far worse for wear. On return to the UK, myself and the other disabled clients had to remain on the plane once everyone else had got off. We waited and waited for a mobile lift to come and collect us from the plane. About 30 minutes later (conservative estimate). Let down again by extremely poor quality service.