✅ Verified Review
| I didn't intend to do airport reviews when I started reporting on airlines, however, I have travelled to and from BHX multiple times over the past 4 months and the service I have received has encouraged me to write. BHX is a small, single terminal airport in Solihull. It has a single runway and, I imagine, mainly services the people of the West Midlands Metropolitan Borough. It has everything you would expect from a small airport, standard duty free, generic over priced restaurants, an executive lounge that is anything but, and extortionate car parking. What it lacks, however, is the ability to function dynamically, the ability to handle large numbers of passengers arriving at the same time, and the ability to process baggage expediently. The airports main occupants include European low cost. As a result it attracts large numbers of passengers in the very early morning and at the height of the afternoon. Outside ELC it also services 788s from TCX, PIA, Air India, and Qatar, as well as 2x 77Ws and an A388 courtesy of Emirates. The problems with the airport are as follows: 1) The terminal size/layout makes it impossible to handle large numbers of passengers concurrently. The floor space on the bottom floor is sufficient to accommodate check in desks but has very little space for queuing. As a result you can almost always expect at least a 30 minute wait when checking in at terminal or bag dropping. The size of security is poor, there is a single corridor entrance to the area for domestic flights and a concertina style queing system for international flights. As with check in desks there just isn't the space to accommodate large numbers of passengers. 3 or more high capacity narrow bodies and you're backed up. A 30 minute security wait isn't unusual. 2) The handling of luggage is poor, primarily owing to over stretched handling agents. There are 2 handling agents at BHX to cover daily flights for 50 airlines. It is not uncommon to wait 15/20 minutes for luggage to be retrieved at the belts. The airport isn't fit for purpose, and despite this the management want to increase capacity. I think BHX has the ability to improve, but it requires a major infrastructure rethink and a principal support provider overhaul. Conversations were had regarding a second runway to increase movements, it is my opinion that this shouldn't be considered until the aforementioned infrastructure issues are addressed.