Bilbao Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
6/10
No Skytrax Rating
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9/10

Bilbao Airport customer review

Review by (United Kingdom)

What a contrast to arrive from the chaos of Stansted. Plane lands bags come off quickly passport line 5-10 mins maximum. Taxis right outside airport arrivals (or bus stop turn right and go to the end of the concourse). My record for checking in at the hotel is 42 mins from the wheels touching the runway. Coming back on Easy Jet last flight out of the night so it's a bit quiet but again you get through quickly. Grab a beer. Don't even bother queuing until you see the incoming plane land and reach the gate. Very relaxed place to fly in and out of.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bilbao Airport customer review

Review by (France)

Flew to and from Bilbao. Arrival was quick plane unloaded by Gateway. The building looks nice and is clean. The bad surprise was that we had to wait more than 30 minutes to see the first bag on the belt at a time we were the only plane arriving! I find this unacceptable in big airports and even more in a small one! Departure went well 2 coffees / breakfast facilities everything on time. A pity we got stuck in a bus 20 minutes while the plane was at 3 minutes walk!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bilbao Airport customer review

Review by (United Kingdom)

Flew STN-BIO BIO-STN modern stylish terminal architecture some way outside Bilbao but perhaps the nearest bit of flat land to be found amongst all those hills. No problems on arrival speedy passport check and luggage quickly up on the belt. Same when leaving fact luggage drop and security control. Airport is clean staff friendly and helpful. Minor gripes: no free wi-fi no post office to buy stamps souvenir shop did not have any postcards food and drink air-side expensive lifts seem to have a mind of their own not enough seats on the ground-side. Bilbao well worth a visit even for a day but certainly a weekend.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bilbao Airport customer review

Review by (United Kingdom)

I agree with some of the post - it is a unwelcoming airport. The seating is really uncomfortable and very few. Sometimes one has to wait quite a while and so need to be able to sit in comfort - these seats are just hard plastic benches. The snack bar is just that. A proper restaurant is sorely needed. Give me the old airport any day. Have not been there for six years but will be doing so in a month's time in the hope there has been some improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Bilbao Airport customer review

Review by (Ukraine)

Fast and efficient and looks interesting. On arrival bag was on the belt 5 minutes after flight. On departure there was no line at all to drop bag off to go through security to board the plane. When I arrived from London they forgot to stamp my visa for Spain. On departure they fixed it and were polite and apologetic. Small airport clean and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Bilbao Airport customer review

Review by

Bilbao Airport has now a full fledged restaurant besides the bars. Traveling MAN-CDG-BIO often I found this airport by far the best experience of the three. At least it has not become a shopping centre with a runway attached to it.
no
4/10

Bilbao Airport customer review

Review by

I have travelled in through this airport and seen many friends come and go. What is all the fuss about? It's a great little airport the staff aren't rude and some do speak English. It's a brilliant airport compared to the huge horrors of Charles De Gaulle and Heathrow. Sometimes I think people just love to moan.
no
3/10

Bilbao Airport customer review

Review by

Bilbao airport may be nice on the eye with its exciting-shaped exterior but the interior is dark gloomy and uninviting the seating is poor and uncomfortable the staff are rude apart from few exceptions the shops are risible in their offer. I was also puzzled by the fact that the staff at baggage control were very dismissive and rude when I asked if I needed to take my laptop out. In their non-English and sign-language (of course having a good part of customers and passengers as non Spanish does not make any difference) they told me almost laughing at me that I could send it through and why should I be so paranoid? Finally and I don't know if this has something to do with the carrier easyJet or the airport policy but I had my passport checked 4 times: first at the check in counter then by the easyJet ticket office (the only polite member of staff in the whole airport) then at the gate by an official and then few seconds later by the check in attendant. This after the flight was delayed by an hour and a half and the gate changed 3 times characteristically in completely different parts of the terminal. A really bad experience surprising from a city that has made lots of money from the tourists flocking in to see the guggenheim.
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na

Bilbao Airport customer review

Review by

Although the exit from the baggage claim goes directly outside anyone waiting to pick somebody up doesn´t have to wait outside if they take the escalators up to the terminal there is a landing halfway up which leads to a passageway (indoors) which overlooks the baggage claim area so they can actually look down on the passengers waiting for their bags from one floor above - it can get crowded in that passageway.
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na

Bilbao Airport customer review

Review by

Was not very impressed designed for not for function but as a statement which to me looked inspired by the 70's. The airport is small and has a few shops cafe's but nowhere to get any kind of food more than a small roll. Strangest thing was walking out of customs exit out into the cold. However strangest thing was security lots of police hanging around however the person screening hand baggage was doing so while reading a newspaper.
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