Bermuda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 7 reviews
3/10
No Skytrax Rating
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Bermuda Airport customer review

Review by (United States) 3rd July 2014

This airport is horrible on the arrival side and barely passable on the departure side. On both the airport management should look into "jetways." Problems arriving: No jetway too few passport control personnel arrival hall to passport control inadequately air-conditioned going to the bathroom immediately on arriving puts you farther back in the passport line (I was near the front and waited just under an hour to reach the passport counter within 10 minutes the line had tripled in length so those people likely had to wait nearly 3 hours). Rude passport control officer. Extremely rude customs officer - she pawed through all my belongings being careful to disarrange them untidily. Then to the greeting area - no chairs to sit in while awaiting my pickup. Entire area filthy. By now I needed a bathroom a janitor directed me to one "around the corner" near a loading dock. It smelt of urine and was crawling with ants. Departure: confusing signage shops too few and overpriced at gate (upper level) one goes down a flight of stairs in order to go up a flight of stairs into the airplane. (At the bottom of the flight of stairs some sort of janitor screamed at me to show my passport. Oh well I suppose the boarding process needs more inefficiency. All flights in-&-out were delayed 90 minutes because that morning the radar was "inoperative." Since I don't recommend this airport the only other alternative to come here (it's the only airport on the island) is a cruise ship.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Bermuda Airport customer review

Review by 28th June 2009

The airport itself is fine. easy to get to easy to navigate. Your problems could begin with the surly and aggressive border control staff. One officer actually offered to fight me because I used my phone in an inappropriate area! They need to learn anger management and try and remember their wages are paid by the people going through the airport.
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5/10

Bermuda Airport customer review

Review by 4th March 2009

What a wonderful feeling entering the Bermuda airport! Friendly thoughtful staff and the wonderful band playing "Bermuda is Another World" were quite the contrast to American and Canadian airport experiences. My wife and I just returned from a wonderful stay in Bermuda - if possible tell the band that their beautiful music is still in our heads a week later!
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Bermuda Airport customer review

Review by 29th January 2007

Bermuda's airport and Bermuda generally could be much more a pleasurable experience if it's government got rid of some nasty aspects of Bermuda for American British Canadian and European tourists. I refer to the mere $100 in duty-free allowances it offers its own residents compared to $800 allowed in the USA - and only $35 allowed by Bermuda in duty- free allowances to tourists. These token allowances are cheap and nasty make the government look greedy and uncaring are rigorously applied and when residents or visitors bring in more a 30% duty applies.
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Bermuda Airport customer review

Review by 20th April 2005

Like Bermuda itself this airport is a thoroughly civilized experience - not very busy so not crowded with a rather predictable traffic pattern of arrivals and departures. Facilities are very adequate and the duty-free shop has a reasonable variety albeit a bit expensive. On entry customs officials are polite and welcoming. When checking in for our departing flight the official who had to "pat me down" for a follow-up security check (the machine beeped when I went through) apologized for having to do so and thanked me for accommodating the security process! All in all a refreshingly unique experience - one that is alas vanishing amid the all-too-common post 9/11 over-zealous and ironically ineffective security measures elsewhere - Bravo to Bermuda and its airport!!
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