Bermuda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 7 reviews
3/10
No Skytrax Rating
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1/10

"this airport is lacking in accommodations and facilities"

(United States)

Not Verified | International Airport? What a joke. Although new, this airport is lacking in accommodations and facilities for travelers. For example, there's only 1 place to get anything to eat or drink in the entire airport. Stand in a Long line to order 2 burgers n fries, chips, and two drinks for $125.00! For that you can enjoy a 3 course meal at 5 star Ascots for two. Or, you can feast on a huge Sunday Brunch at Fourways for $120 for two. I've included photos of the restaurant poster, and then of the Real restaurant. Only 4 items actually offered- none from their poster. There is one shop, which closes at 4pm. There are very few travel supplies typical of any other airport. They claim that the shop is duty free, but liquor prices are higher than in town. Do not expect any common airport facilities other than this. If more than 1 plane arrives or departs at the same time, expect a backup at every stage of your experience. Honestly, I've had better accommodation and service at regional airports handling local traffic and single engine planes. Bermuda is an extremely friendly, welcoming, and inviting country with Much to offer any traveler. What a shame that the Airport authority leaves a holiday traveler with such a ugly parting view. Clean up your act, folks. It's embarrassing.
Experience At AirportArrival and Departure
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
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6/10

"distinct lack of seating"

(United Kingdom)

Arrival. What can I say? This airport is small. I arrived on a Monday evening on a BA 777. Also just arrived was an AA 737. The arrival hall is small, very small. Add to this there were only three immigration desks open. I think the wait was around an hour. Add to that the distinct lack of seating. It was a chore. The surroundings were pleasant enough, but standing for an hour with nothing to do but shuffle forward at the pace of a one legged gnat, was nothing less than a chore. Departure. My transfer to BDA got me there at around a quarter past 6am. Unfortunately the check in desks don't open until around 7am, but at least there was seating. Lines were short and once check in opened I was able to get through check in and clear U.S customs in around 15 minutes. The departure lounge has a couple of reasonably priced eateries and a pretty spacious seating area with wifi and mobile/tablet charging stations. There was also a nice floor to ceiling windowed area at one end with a good view of the apron and runway. In short, a decent little airport, albeit let down with a horrid arrivals area
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
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Bermuda Airport customer review

(United States)

This airport is horrible on the arrival side and barely passable on the departure side. On both the airport management should look into "jetways." Problems arriving: No jetway too few passport control personnel arrival hall to passport control inadequately air-conditioned going to the bathroom immediately on arriving puts you farther back in the passport line (I was near the front and waited just under an hour to reach the passport counter within 10 minutes the line had tripled in length so those people likely had to wait nearly 3 hours). Rude passport control officer. Extremely rude customs officer - she pawed through all my belongings being careful to disarrange them untidily. Then to the greeting area - no chairs to sit in while awaiting my pickup. Entire area filthy. By now I needed a bathroom a janitor directed me to one "around the corner" near a loading dock. It smelt of urine and was crawling with ants. Departure: confusing signage shops too few and overpriced at gate (upper level) one goes down a flight of stairs in order to go up a flight of stairs into the airplane. (At the bottom of the flight of stairs some sort of janitor screamed at me to show my passport. Oh well I suppose the boarding process needs more inefficiency. All flights in-&-out were delayed 90 minutes because that morning the radar was "inoperative." Since I don't recommend this airport the only other alternative to come here (it's the only airport on the island) is a cruise ship.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Bermuda Airport customer review

The airport itself is fine. easy to get to easy to navigate. Your problems could begin with the surly and aggressive border control staff. One officer actually offered to fight me because I used my phone in an inappropriate area! They need to learn anger management and try and remember their wages are paid by the people going through the airport.
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5/10

Bermuda Airport customer review

What a wonderful feeling entering the Bermuda airport! Friendly thoughtful staff and the wonderful band playing "Bermuda is Another World" were quite the contrast to American and Canadian airport experiences. My wife and I just returned from a wonderful stay in Bermuda - if possible tell the band that their beautiful music is still in our heads a week later!
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Bermuda Airport customer review

Bermuda's airport and Bermuda generally could be much more a pleasurable experience if it's government got rid of some nasty aspects of Bermuda for American British Canadian and European tourists. I refer to the mere $100 in duty-free allowances it offers its own residents compared to $800 allowed in the USA - and only $35 allowed by Bermuda in duty- free allowances to tourists. These token allowances are cheap and nasty make the government look greedy and uncaring are rigorously applied and when residents or visitors bring in more a 30% duty applies.
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Bermuda Airport customer review

Like Bermuda itself this airport is a thoroughly civilized experience - not very busy so not crowded with a rather predictable traffic pattern of arrivals and departures. Facilities are very adequate and the duty-free shop has a reasonable variety albeit a bit expensive. On entry customs officials are polite and welcoming. When checking in for our departing flight the official who had to "pat me down" for a follow-up security check (the machine beeped when I went through) apologized for having to do so and thanked me for accommodating the security process! All in all a refreshingly unique experience - one that is alas vanishing amid the all-too-common post 9/11 over-zealous and ironically ineffective security measures elsewhere - Bravo to Bermuda and its airport!!
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