Berlin Tegel Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 144 reviews
3/10
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1/10

"Awful experience here at Tegel"

(Sweden)

Not Verified | Awful experience here at Tegel. Rough metal seating at gates and unfriendly and incompetent staff makes a 4 hour layover here feel like a jail sentence, which is also partly due to the dull design, which must have gotten design tips from the US prison system. Toilets were stuck back in the 90's, with dirty facilities and cramped space. It is a miracle that this sad excuse for a transportation hub ia allowed to greet passengers into a city such as Berlin.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"embarrassment for a great city"

(Ireland)

Not Verified | What an awful dump. Aer Lingus should copy Ryanair and get out of here. Worse than the shed airports in Carcasonne and Beauvois. Really rude security staff. The club lounge had a guy who spoke no English on the desk - a terrible embarrassment for a great city.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is a nightmare"

(United Kingdom)

Not Verified | Worst airport in the western hemisphere. No decent restaurants, no entertainment, dirty amenities, unfriendly staff, huge waiting time at the check in counter. Embarrassing. This airport is a nightmare out of sixties that hasn't been improved since then. Avoid if you can.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a huge embarrassment"

(Taiwan)

Trip Verified | Worst airport I ever travelled too. Who have to go through security at each gate separately. There are no accouncements if a gate changes and if it does you have to go out through security and back in again What a disaster. This thing was clearly planned and build by the most incompetent people in the world. Very poor seating area and no elevators to get up to the seating area. No restaurant etc inside - just a little coffee shop. This should be a huge embarrassment for a country like Germany and in particular as this is the main capital. A 3rd world country runs a better airport!
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terminal C is awful"

(Austria)

Trip Verified | Terminal C is awful. Homeless people. Beggars. Filthy floors. Just disgusting. Nobody seems to care. Sat at the food corner for an hour, nobody cleaned our table. This is the filthiest airport I have had the misfortune to wait in. I will do everything to avoid this terminal/airport in the future.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"minimal facilities for passengers"

(United Kingdom)

Not Verified | This is the worst airport I have ever been to. The queue for security was over an hour long with one scanner taking forever to get through. The gate was overcrowded with minimal facilities for passengers. This airport is not big enough to facilitate the volume it encounters.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Incredibly rude security man"

(United Kingdom)

Trip Verified | Incredibly rude security man kept shouting at me in German when I misunderstood his instructions, with my son watching on. And this was to get to a pathetic lounge just for UK bound passengers! (Queue was 30 minutes with guards mostly standing about chatting).
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"no signs, no instructions"

(Finland)

Trip Verified | It is like back to the middle ages. You need to queue for bag drop, then again to security check. There are no x-rays but they actually tear your bags apart. There are no signs, no instructions. It is not clear if you can get anything to eat or drink after the security check. My new number 1 worst airport ever, and I have been to a few. Arrival was ok, so I give 1 star.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one of the very worst airports"

(Norway)

Trip Verified | I travel frequently both for work and pleasure and can honestly say that Tegel is one of the very worst airports that I have had the misfortune of having to travel through. There are so many things wrong with this airport that it is hard to know where to begin. To anyone that has travelled there it will be clear that the root cause of Tegel’s issues is that it is chronically short of capacity to handle passenger traffic. This results in: Very long and chaotic queues for security boarding and check-in, a lack of seats at the gates, a lack of service personnel to handle the chaotic flow of passenger traffic, a lack of physical space in the various Terminals (terminal D is hands down the worst gate in Europe). In addition the airport: lacks a consistent way of expediting passengers who need to skip the security queue because they are late i.e. there is zero passenger assistance or communication to other passengers queuing, which leads to a lot of misunderstandings between passengers, is very poorly designed in terms of direction signals and terrible interior design and lighting.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaotic, disorganized, dirty"

(Germany)

Trip Verified | You don't need to be a mean person to badly rate this airport. Tegel provides you the perfect image of Berlin: it is chaotic, disorganized, dirty, poor and aggressive. Passengers at Tegel pay a high price for the fact that the state of Berlin was incompetent to setup a new airport (BER) that meets the standards for a major big city in Europe. It is a disgrace. Tegel is a torture especially for the departure. If you are lucky to have your departure in Terminal A so at least there is some structured environment with understandable signs. Even though you have to cope with very small and crowded departure gates. Terminal C is worst. long queuing times, unfriendly security guys and a departure gate(s) that is a huge hangar
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes