Berlin Schonefeld Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 183 reviews
2/10
No Skytrax Rating
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2/10

"not as efficient as it should be"

(United Kingdom)

Arrivals at Berlin Schonefeld are fairly ok - hand luggage only so can't comment on baggage collection. Departures - where to start? Security queues in D at least are long and stretch back into seating / dining areas due to poor planning. Used terminal C also: quicker with full body scanners etc but still not as efficient as it should be. Infrastructure and organisation of a regional airport when it acts as something far beyond this definition. Majority of food and drink is expensive and subpar. Layout means long walks from gate area to get anything above moderate disappointment. Irish bar was just about acceptable with warm food and an average pint cheaper than a 'meal' at Burger King round the corner. Staff there far politer than airport and security. Likely wouldn't use for departures again unless necessity dictated. Far more alcohol than time allowed for needed to make this an acceptable experience.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"low service level"

(Denmark)

Berlin Schonefeld is a poor airport. No restaurants. Bad signage. No smoking facility. Low service level. Crazy security. Long queues, lot of waiting. No seats. No entertainment. Call it free wifi - you get 60 minutes. All in all a poor experience.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"massive slow moving queue"

(United Kingdom)

Checked in at Berlin Schonefeld 2 hours before our flight and headed straight to security control and joined the massive slow moving queue. Every so often a destination would be called out to let those people to get to the front of the queue, we eventually got near the front and our flight was called out, we then had to run to the gate. We have no idea as what the facilities are like after security control as we had no time to see them.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"too small for purpose"

(Norway)

When we arrived at Berlin Schonefeld it took about 45 minutes just to get our luggage. While that was happening, I tried to find a toilet. I found a small and dirty toilet with a huge line and of course no toilet paper. The airport is too small for purpose and looks old and dirty all over. Staff look irritated when they have to help customers. Once we got our luggage we tried to navigate for our train to Berlin. Of course, no signs could tell us where to go, so we had to get help from the tourist office. Why no signs? Are people going to guess where to go? But the worst was the departure. First we have to ask a lady at the information counter about where to go. She looked irritated. At check in, we discovered that all 5 self check in machines are out of order. They were replaced with 2 slow staff that looked annoyed by having to help people. They also failed to tell us where we are supposed to go to security, so after wating in line for 10 minutes, an airport lady comes by and calls for us and others with similar destination. It turns out that we are going to stand in another line and wait another 30 minutes. After the security check, that was done completely in German, I have to go to the toilet. The toiliet is dirty and no toilet paper again.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"tight corridors and unfriendly staff"

(Austria)

Long ways, no standardised design, many construction zones, tight corridors and unfriendly staff make this airport a no go airport. It's a shame for airlines to fly there even for easyjet and Ryanair. Tegel is not really better but Schoenefeld is one of the worst if not even the worst airport experience I ever had.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"grubby, smelly and unpleasant"

(Germany)

Verified Review | This has been the worst airport experience I have had in the last 15 years. I am sitting here now, in the airport, having had to argue with someone about getting one of the very few seats. People are wandering up and down gazing hopefully at we lucky ones who have somehow wrangled a seat. Kids are cranky, parents are losing patience, the one or two rather ordinary restaurants/cafes are heaving with people who have paid airport prices simply to get a sit down. It is grubby, smelly and unpleasant. I live in Germany and love the country, if this were my first experience of Germany I would never come back. What a dreadful advertisement for a wonderful country. Whoever runs this excuse for an airport should be ashamed of themselves, better, they should have to come and sit with their customers for two or three hours and they might decide to improve things.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"my advice: use Tegel"

(United Kingdom)

Verified Review | Almost nothing's changed since Schönefeld was East-Berlin's airport. That starts with the grim train station but prepare for the shock when you enter the building, which is a 5 minute walk from the train station. One can easily say that a maximum security prison has more charm. I entered through terminal C which is when you travel with hand luggage only and are in possesion of a boarding pass supposed to by faster. But not when only one stand is open. Chatting security officers forced passengers to put the trays on the conveyor while they could offer some service and do it themselves. After that you have to wait in grim, dark surroundings upstairs. Though many flights depart late at night almost all food and drink stands were closed. After the gate is shown you have to wait in a long corridor without any seating for boarding, Absolutely appalling. Connection to city centre is not that good. The train takes 25 mins to Alexanderplatz but only goes once in 30 mins (and once an hour during night tme). If you have to combine S-bahn, bus and/or U-bahn it can easily take up to one hour. My advice: use Tegel.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"fly while there is daylight"

(United Kingdom)

Verified Review | Tips: - if you really truly have to use this airport, fly while there is daylight, it seems that once night falls, airport services dwindle and you will feel like you've gone back into the 80s when a signboard means nothing. Drink adequate water as bottled water past security costs 3€ at least - there is 1 hour of free internet per device - there is no power plug adapter for any of your devices - my laptop and bag was security checked twice within the approx distance of 30m.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absurdly expensive"

(United Kingdom)

Berlin Schonefeld airport is shockingly bad. There is very little seating, queues are unbearingly long and take place in narrow corridors, there is nowhere to plug-in your devices, the food choice available is poor, absurdly expensive and the service is slow. Never again.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the airport is so bad"

(Germany)

Berlin Schonefeld is so far the worst airport I've even been. It is small, dirty and there are not even plugs on the walls to charge mobiles or laptops (at least in terminal D). Very long, slow queues to pass security control. My things passed first and after 5 minutes I did. I also had problems when I arrived on a late flight. We couldn't have our luggage and the excuse was that because of rain it was not possible to open the luggage doors of the plane - come on, we are in Germany, if that is true then 80% of people would not be able to get the luggage between October and May. It surprises me that being in one of the most important capitals of Europe, the airport is so bad.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no