Airline of the Year  

Bergerac Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 8 reviews
4/10
No Skytrax Rating
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1/10

"Please get your act together Bergerac"

(France)

Verified Review | My two sons arrived on a flight in the pouring rain, the flight had arrived ten minutes after the Ryanair Stansted flight had touched down. So two full flights and two passport control officials trying to deal with two full flights of possibly around 300 people. I waited 90 minutes from the time my boys flight landed to the time they got through passport control. Absolutely ridiculous. They stood in the pouring rain because there was no room under the 'hangar' of an arrivals hall. My sons could have flown to Bordeaux which is 70 minutes from our home and we would have been home quicker travelling 70 mins, than me sitting in the carport for 90 minutes waiting for them to come through. Bergerac airport had better wake up and smell the coffee and realise you can not treat passengers like this. They are not cattle and security checks are carried out heavily in the UK so why on earth they have to interrogate every passenger that arrives? One family of four took ten minutes to answer questions. Bergerac can not possibly compete with the other international airports in France unless it changes its attitude and builds a better hall for arriving passengers. Their car park is being heavily invested in only to make money from people needing to park their cars there. Start to invest in a better arrivals hall, more staff and a better carousel for the suitcases, otherwise they are going to lose passengers who would prefer to travel to Bordeaux or even Toulouse. Please get your act together Bergerac!
Experience At AirportArrival Only
Date VisitApril 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"airport with the most basic of facilities"

(United Kingdom)

Verified Review | It's a small airport with the most basic of facilities, but there were no delays in either direction. I hope that means they have sorted out immigraton, though it may be that my BA flight from London City arrived at a quiet time. My only gripe is about one woman on security who was quite unfriendly when she told me I had to return to check-in because she didn't like the look of a vase I had in my carry-on bag. Otherwise, the staff seemed quite friendly.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"failed to provide any passenger comfort"

(France)

Once again, Bergerac have failed to provide any passenger comfort with long delays at arrivals because of increased security measures. Whilst we all understand the need for this, why is it impossible for the airport to lay on extra staff? I was approximately half way along the queue and waited 1hr and 40 minutes to get to the control booth on 11th April. Meanwhile, one lady had to face the embarrassment of asking to jump the queue as she urgently needed the toilet. I have written to this airport before pointing out the need for a toilet at arrivals airside, especially when there are delays. I have never received a reply, which is both rude and suggests a complete lack of respect for customer welfare. I found this review page by trying to find any kind of information for a flight I will be meeting this coming Sunday. So far I can find no information on how long the arrivals delay is likely to be.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"45 minutes to get through passport control"

(France)

I went to meet someone off the flight from Brussels and he took 45 minutes to get through passport control. This happens all the time since security has been on high alert (can understand that). However, the airport should put more people on the passport control in order to get passengers through quicker. I shall be flying to London next Jan and again in March and I know it will be a long wait to get through - ridiculous.
Experience At AirportArrival Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"45 minutes to clear the arrivals hall"

(United Kingdom)

Bergerac is a very small airport but still with major deficiencies. Immigration checks have been stepped up which I do not have a problem with. The problem lies with insufficient staff. Arriving on a full aircraft there are only 2 officials who carefully examine every passport and manually enter the details on their system. This is a very slow process and results in very long queues stretching outside onto the apron of the airport. Not very nice in either very hot or wet weather as there is no shelter from the elements. It can take up to 45 minutes to clear the arrivals hall. Cleary more customs officers are need and some form of shelter for the queue.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Bergerac Airport customer review

(United Kingdom)

I was looking forward to using Bergerac Airport for the first time. But the experience was dreadful. I thought it would be much quicker to check in and go through security. But it was the worst airport I have experienced. There was only one person most of the time checking in the flight who was spending a ridiculous amount of time in each passenger. As a frequent flyer I know of no other airport where every single carry on bag is checked in. Security is over zealous checking in more detail than any other airport I have ever visited. It was a horrible experience which spoilt my visit to the Dordogne.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Bergerac Airport customer review

(United Kingdom)

This airport is small so whilst access is good facilities are very limited. Airside there are only 2-3 vending machine so if you want anything to eat or drink best use the bar Landside. Do not carry tins (eg Duck Confit Pate etc) that are greater than 100g in hand luggage - they will be confiscated at security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Bergerac Airport customer review

Arrival was great. I was at passport control within 2 minutes of landing. On the way back it was another story. I couldn't do the online check in and I found out at the airport that it's not provided when you fly from Bergerac. You have to queue with everybody in order to get your boarding pass even if you only have hand luggage. Ground personnel very slow until the call was made to invite people for boarding. They then suddenly were very quick. The toilets aren't provided with coat or handbag hangers which I find not practical.
no