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Belfast City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
4/10
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4/10

"standards generally were embarrassing"

(United Kingdom)

Extremely disappointed at the cleanliness of our local facility. In the departure lounge the seats were unclean with rubbish clearly on view with some in need of repair. The back of the seats had obviously not been cleaned or wiped for some considerable time. As for the toilets well all I can say is that they were simply dirty. The standards generally were embarrassing and in order to build on all the advertisements attracting tourists to N Ireland then surely we should have clean facilities for people to use in arrival and departure lounges.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"problem is the layout"

(United Kingdom)

Early morning flight with Aer Lingus from BHD to LGW. The bag drop and check in were fairly uneventful, the real fun came when trying to get through security. Yes, I know it was a Monday morning, but the queue went right the way across the check in area to the point where people were most queued out of the front entrance. There were plenty of staff and there were four machines being used, but the problem is the layout. Other airports have sufficient space that they can have lines of people snaking around multiple lines. However the city airport is so small that they can't do this. So it's a single line, a very long single line until you're almost at the machines and then you go into another shorter line. I must have spent a good half hour in the queue. Indeed, a few people had to 'bunk' the queue or they would have missed their flights. Once through security you have a fairly small departure lounge with typically overpriced food and drink. By the time I got through security, most of the early flights has departed and so it wasn't too busy. But there isn't anywhere near enough seating the the numbers of people you would get early in the day. Overall, an ok experience. More seating and a better layout for the security lines are definitely in order. As for whether I'd recommend it, you've no choice. It's either this or the international where they gouge you for every penny, so I guess I have to recommend it as its either this or swimming to your destination.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"pretty long wait for luggage"

(United States)

Upon arrival I did find it strange that we walked straight off the plane (of course down stairs) and onto the pavement before going inside. It was a windy road back to the baggage collection area and it was a pretty long wait for luggage to arrive. Only real set back was there were children trying to climb on the baggage trolley thing and their parents didn't stop them, and neither did staff because there were hardly any staff in attendance. The seating in this area was good for the wait though, but the area wasn't very clean. There were plenty of taxis available on the outside though.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"very handy little airport"

(United Kingdom)

Very handy little airport and quite quick and convenient to the town centre. Needs more resources on the security and bagging screening department though. They have some sort of new body screener which must be set to a level where it is too sensitive. Everyone who passes through it needs a subsequent body search, which defeats the purpose of having an automatic scanner. That single machine slows the whole departure process for everyone and leads to long queues, frustrations and many false positives for passengers who are just trying to board a plane.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"disappointing experience upon departure"

(France)

A mixed experience at Belfast City Airport. Much more convenient than Belfast International: it takes only 15min to reach the city centre. Bus tickets available at the airport information desk - but limited frequency during the weekend (every 40min). Disappointing experience upon departure: cramped security area with long queue and unfriendly staff. Limited seating facilities in the departure area - most space occupied by shops and restaurants. Useful to know: all boarding gates are downstairs! Airport cleanliness is rather good.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
3/10

Belfast City Airport customer review

(United Kingdom)

Cow shed of a security area. 2 of 4 lanes open on a busy afternoon. Build up of passengers. Upstairs bar is not the cleanest and the departures screen was not working.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

Belfast City Airport customer review

(United Kingdom)

I travelled to Northern Ireland for the first time recently, flying from London Heathrow to George Best Belfast City Airport and back again. It is a well-functioning small airport that does not require a lot of time for check in and security. However, finding the gate was a bit tricky as the upper level departure lounge with shops and restaurants has some "zones" A, B, C and D - yes after security - and the gates are below. I was in a rush after my friend was stopped and questioned by British immigration officials and we lost some time. In that rush the layout was a bit confusing. The planes park close to the building so even without the ramp/tunnel to the aircraft, boarding the plane is no hassle - unless it was pouring down rain. A much, much more convenient airport for Belfast than "Belfast International."
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

Belfast City Airport customer review

(United Kingdom)

Travelled yesterday and met with the rudest and over the top security staff from G4S security check in. I'm all for the safety and security of our air space and I also believe common sense is essential when dealing with situations as when people stop travelling it will mean no jobs at the airport. I couldn't believe the G4S supervisor on duty at around 11am publicly and rudely told me that security at Heathrow were not doing their job properly by allowing me to travel with same liquids they were refusing me to travel from Belfast ie pressed powder 20ml shower gel mascara and 20ml toothpaste. I was kept at security for about 35 minutes just because the length of my mascara would not allow the plastic bag clip close and she made me feel like a criminal when another traveller who saw the silliness of the whole situation offered to carry my mascara in her much bigger plastic bag. Eventually another G4S staff who had common sense allowed me through seeing what an unnecessary aggravation I had been put through. Would not recommend this airport due to the G4S staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Belfast City Airport customer review

(United Kingdom)

The outbound experience was OK the flight was delayed by just over an hour a small delay in the world of airports but with this airport being so small it did mean that time started to drag just a little. Had the flight departed on time then there should be just enough to keep most people entertained enough prior to boarding. Security staff were OK to pleasant enough in contrast to my last visit. Although oddly despite checking in online it took a while at the airline check in counter as they printed our parties boarding passes again as apparently security prefer the "proper" ones that the check in desk produces. The only gripe but it's a fairly big one was that on return we were practically thrown out of the terminal with a group of other passengers as despite our plane only touching down at 9.15 we had to be collected by bus from the plane though immigration collect our bags and be out of the terminal and off the property by 10.00! The lady who came out to shoo us all out wasn't really that polite about it either and with our party and 1 of the others having passengers in wheelchairs this process is a little more time consuming. On going outside to the drop off/pick up area to await our lift we were then told again (a little more friendly this time) by a man that we'd better be quick as there would soon be someone going passed to lock up the main entrance/exit gate! The lady had said they were closing at 10.00 and repeated that they aren't a 24hr operation that's fine but its not a reason to close the whole terminal and throw everyone out on the street so abruptly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Belfast City Airport customer review

(United Kingdom)

Staff in this airport very abrasive including security taxi and 600 shuttle bus drivers to the city centre.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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